Is this acceptable quality on a brand new Kubota?

[Evil the Weasel]

They're gonna have their best welder do the replacement FEL. I'm glad this was resolved to your satisfaction. Looking forward to the pictures...

 

[Mike_Kanzer]

Congratulations-
Hope the new loader meets your expectations. I was at a CUT seminar on satruday so while I had time I looked over the welds on some of the BX models on the lot. Many had areas of some uneven welds and one had weld spatter painted over. Hopefully your experience will give them the encentive to improve quality control with the welding. Let us konw how it works out. - Mike

 

[Charlton John]

Glad this worked out for you bandman, share some pics when you get it!

 

[actionaj]

I'm glad Kubota stepped up and done the right thing. Looking forward to seeing pictures of your new loader.

 

[FullBucket]

Glad to hear Kubota is going to do the right thing for you. Hope to hear you have received a high quality replacement in the near future.

 

[C6rider]

Well these 340+ posts should make the rest of us and any potential purchasers take a close look at the equipment before we accept it.

 

[sixdogs]

Any updates on this?

 

[Firefighter Kubota]

We all know the problem isn't just here! Accross the board, products are being produced faster with less quality control. And when you get a discriminating buyer who cares about the quality and appearnce of weld, dealers don't care, nor do they want to hear it. After all the "last 3 they sold, no body complained"!

When I got my tractor delivered there were obvious scratches on the hood, with touch up paint. Looked more like touch up nail polish. But anyhow, It should have never been delivered that way. Did I say anything? NO, The dealer wasn't about to give me $ back, nor would they give me a break on an item in the future. Don't like it, go else where, Yeah I can but that's another 45 minutes up the road.

I'm not saying its right, and if I were the saleman I'd offer my client something to make it right, but very few salemen care about the prodcts like we do.

My 2 cents worth

 

[Tollster]

As I mentioned before, Kubota Corporate is aware of the issue, I spoke to them myself. they did not, however, tell me exactly what they would do to resolve my complaint. So that is why I have been in the dark on if I was getting a replacement or not....I wanted to assume they would, but It was more like that they would see what they could do and that future communication would come from the dealer.

I spoke to my dealer today, and he reported that Kubota is building me a complete new loader to swap out with my current complete loader. This is great news and what I wanted. Like I said earlier, it sounded like they were going to send my dealer new booms and a bucket and then they do all the change over work. Sending a new complete unit is what I want since it will likely help eliminate possible hose and fitting leaks and more scratches, etc. if the dealer has to change all the parts from one loader to the next...plus it would result in some tractor down time for me. Sending a complete unit is the easiest for me and the dealer since its a 5 minute swap once its uncrated....who knows what they do with the other unit, but in my opinion it can go right back in the crate the new one came in and can be shipped off for rework or scrap....once they hopefully use it for training purposes.

Why it has taken so long, I do not know....Its not that big a deal to me how long it takes (within reason) but it would have been best to tell me up front exactly what they would do so I knew what to expect and did not have to sit and wonder if it would happen or not. Like others, I was waiting for the BX1860 to become available for a few months.....In my opinion, its quite possible that there were enough BX1860s preordered that they did not have a spare loader to ship.....or maybe they started taking a hard look at LA203 loaders and decided the ones in inventory were not up to par....I have no idea, just taking a guess. I'm just glad that they are taking care of mine and I bet, are taking a closer look at weld quality and how this one I have somehow got out the door.

I know I have been frustrated, and many of you following this thread have been also....Don't give up on Kubota, they appear to be doing the right thing, like I wanted, hoped, and expected they would as any world class company would do.

I'll post again once I have my new loader. Thanks again for the support!

Great, sorry to see it took 28,000 hits to make it happen, but you should be getting whatt you paid for, glad to hear the did you right!

 

[Chris86303]

After reading one too many of these threads I cant help it anymore. GET OVER IT! You didnt buy a Ferrari. Grease on the zerks, what is the world coming too. Did they have the nerve to put fuel in the tank also? I can understand complaining about a scratch on the wheels. I mean, that means they probably drove around in brush or gravel and what kind of uncivil person would do that with a tractor?

Ya know.. some people should just keep they thoughts to themselves. The OP posted pictures to show what is some of the worst welding I have ever seen. I could do better than that my first year in shop class.

Because of people that have opinions such as yours everything we buy that is junk, or broken right out of the box (which seems like just about everything you buy now a days), we are just supposed to live with.. that is just pure Bull Crap. Have you ever heard of "Pride of Workmanship".

As far as I'm concerned he did buy a Ferrari, a Ferrari of tractors. Shoddy workmanship should never be accepted. This is far worse than shoddy.