Everlast Welders - Welders and Plasma Cutters by Everlast

[Mark @ Everlast]

The 200 and 300 are 3 port for now. We are deciding on what to do permanently for the future. The 2 port designs are working fine and having no issues that we did send out. But in reality, we had so much kick back and "fear" from the accidental change that the units would not weld 6010. Even some "electronic" guys were saying there was no way the units possibly could "sense" the electrode, and instead of battle all the turmoil, we went back to the 3 ports. We did prove that the voltage would go higher with a 6010 with the 2 port, but by then everyone was running scared. Then the detractors then back tracked their statements...but the damage was done. Again, there were not any issues with the design change, other than it was not planned.

I have both designs. I can tell you you won't see a hill of beans difference, if any at all...And if anything, it is slightly tipped in the 2 port favor. But people automatically think we had taken a step backwards and the units no longer weld 6010.

Even though the 2 ports are more advanced, the 3 ports are here for now. At least people can "see" that the units will weld 6010. When, and if we reintroduce them, we are going to try to "advertise" the difference, unless the factory sends us another surprise. But now we are in the factory as a general rule when they come down the line, so we can catch those little unexpected "changes".

 

[Haywire]

I understand. I can attest though that my 2 port works just as well with 6010 as it does 6011. I just wish the nut behind the stick was better.

Ian

 

[Jamming]

I would NOT buy this product, No one answers there phone, "Leave Message" If i was to buy one and wanted support i better not get a answering machine, I only had a few questions and Dont want to leave a message.

I won't mention who but now i am buying from another company that answers there phone, Both support and sales.

And yes i called during the hours listed on the web site. Business must be great if no one can answer a phone call.

 

[Mark @ Everlast]

When and who did you call? What extension? Why didn't you leave a message? If you don't want to leave a message, then that is not a fair accusation. IF you don't think your question is important enough to leave a message, then how can you say you wouldn't buy the product?

Yes, we are busy, that is for sure. I often spend most if not all the day and part of the night on the phone. So does everyone else. We call back customers that leave messages. If the lines are tied up it goes to voice mail. Otherwise, we answer them in the order they are received. We maintain a tech support line as well. Same goes for it. Customers are called back. Usually sooner rather than later, but as I said, calls are answered in the order they are received, and messages are returned in the order they are received, unless it is an obvious emergency.

 

[jake98]

When and who did you call? What extension? Why didn't you leave a message?

Maybe you should get that 'Mind Reading Made Easy' course Mark, could come in handy... :laughing:

 

[Jamming]

I have called several times in the morning when your web page says HOURS but no answer ? I think if you are to busy to answer the phone "both tech support and sales its time to hire more people. Because you are losing sales. 3 days in a row i called at opening hours "zero answers" So i have a hard time considering your equipment. Its good business to have hours posted but for me i would never post hours unless someone is there to answer every call. You should make you hours from say 11am to 1pm and always answer. Tech support is not going to help anyone if someone doesnt answer. Thank you for answering the forum. I will try and call one more day and see. But i am sure if there flying out the door it won't matter. But one day it will if you dont answer the phone.

And the only option the voice offered "sales" so whatever that was. I called for three days at opening time or within 10 minutes.

 

[Haywire]

He does have a point. If you have enough demand to consistently miss sales calls, more people on the other end can only increase your sales potential.

Ian

 

[Everlast]

I have called several times in the morning when your web page says HOURS but no answer ? I think if you are to busy to answer the phone "both tech support and sales its time to hire more people. Because you are losing sales. 3 days in a row i called at opening hours "zero answers" So i have a hard time considering your equipment. Its good business to have hours posted but for me i would never post hours unless someone is there to answer every call. You should make you hours from say 11am to 1pm and always answer. Tech support is not going to help anyone if someone doesnt answer. Thank you for answering the forum. I will try and call one more day and see. But i am sure if there flying out the door it won't matter. But one day it will if you dont answer the phone.

And the only option the voice offered "sales" so whatever that was. I called for three days at opening time or within 10 minutes.

Jamming

if you cant get a hold of Mark , feel free to call me .
i will be glad to help you out.

Oleg Gladshteyn
Everlast Welders
http://www.everlastgenerators.com/

Need a welder? Give me a call at (877) 755-9353 ext 201

 

[Mark @ Everlast]

The morning hours are the busiest. Especially the time you called...assuming you called Pacific. I actually work EST, most days, unless I have been up all night working with one of our factories which are 12 hours ahead. Then I'll usually start answering at 10 am.

Especially on Fridays, and Mondays things are hopping. Everyone wants to order something before the weekend, because they just got paid, before their wife gets hold of it. Or the weekend, has given people opportunity to look and compare, and want to order it first thing Monday before they get busy with work. We are also in tax refund season, so people have extra money available. IF we have "extra" people sitting around full time, just to answer the morning flux phone calls, that is another "cost" we have to figure into the machines which raises the cost of the units, especially when times slow down, which they do.

Sales ext will usually transfer to the next line open. But if you want to do business, you can call me...ext 204 as stated below. Yes, please leave a message if you don't get me. It may be 10 minutes or 30, or an hour depending on the customer load and what we are talking about. I give each customer the time he needs individually, and handle them personally, so I generally don't rush to answer a waiting call.

 

[Jamming]

Please understand I my self and thousands are not the people to " please leave a message type" sorry to sound like a jerk but business is business. You assume I and others are less busy, well I am not and others are for sure the same. Flying helicopters for snow survey is my business and one call can be a lost months pay for us. The Internet and phone is the " now" for a paycheck. But I need a quality machine for welding and will make another attempt to buy because I like the product you sell.