I love our local NAPA. I called about some suspension parts I needed for my son's car, was informed by the gal on the phone (the store owner's daughter) that they sold a repair kit that saved the old parts, but replaced the bad bushings, saving me $50! I drove in the next day and with a big grin, she promptly pulled a box from behind the counter as I walked in. I never told her who I was on the phone, and I don't even consider myself a regular, but she still recognized my voice and knew exactly what I was there for when I walked in.
She has consistently proven to be better than most of the other guys behind the counter.
Gotta love small towns and knowledgeable, intuitive people!
Joe