EverythingAttachments Weekend Customer Service Thread

[CBW1999]

Well, as the OP on the now-infamous "disappeared" thread, I suppose I'll chime in.

Thanks for your input. I read and posted on the origional and didn't think your post was out of line. However, not all but some of the members that jumped on the bandwagon (so to speak) didn't help you out.

Always interesting when initiating a discussion on a forum- you have shouted out a statement in a virtual room of thousands.......... never know who's listening

 

[JoeBuyer]

Chalk me up as a huge fan of EA. I dropped a few grand there today and trust I will be happy when my order arrives. Travis went out of his way to make sure the order was coordinated and that I would get what I need. I have purchased from EA before and was extremely happy then and am sure I will be this time as well. We need more vendors like EverythingAttachments.com

Every vendor deserves to take the weekend off and a little patience on all of our parts keeps this forum useful and a great source of information. It sounds like the OP had great intentions, but others may have taken the thread down a different path.

 

[sailfast]

Chalk me up as someone who will NEVER buy anything from EA.

In response to the deletion of the critical thread from over the weekend, rather than addressing the problems brought up in the posts. I promise to NEVER buy anything from EA.

Sponsor or no, that is unacceptable to me.

I will take a few of the posts and advice from the thread to heart and will purchase attachments LOCALLY, supporting my local dealers rather than getting something unsupported and un-inspected via the internet.

Attachments on my agenda in no particular order...
Larger, heavier box blade
Heavier hydraulic rear blade
Light weight landscape rake for quick, light arena grooming on smaller tractor

 

[aczlan]

Chalk me up as someone who will NEVER buy anything from EA.
In response to the deletion of the critical thread from over the weekend, rather than addressing the problems brought up in the posts. I promise to NEVER buy anything from EA.
Sponsor or no, that is unacceptable to me.

Except that it was TBN (not EA) who closed the thread (for brand bashing, nor for sponsor bashing) and EA had no idea that the thread even existed until after the fact.

Aaron Z

 

[Filedreport]

Chalk me up as someone who will NEVER buy anything from EA.

In response to the deletion of the critical thread from over the weekend, rather than addressing the problems brought up in the posts. I promise to NEVER buy anything from EA.

Sponsor or no, that is unacceptable to me.

I will take a few of the posts and advice from the thread to heart and will purchase attachments LOCALLY, supporting my local dealers rather than getting something unsupported and unsuspected via the internet.

Attachments on my agenda in no particular order...
Larger, heavier box blade
Heavier hydraulic rear blade
Light weight landscape rake for quick, light arena grooming on smaller tractor

Boy you told them were to go!

 

[EE_Bota]

Boy you told them were to go!

Even if he didn't get the starting point right.

 

[JoeBuyer]

Except that it was TBN (not EA) who closed the thread (for brand bashing, nor for sponsor bashing) and EA had no idea that the thread even existed until after the fact.

Aaron Z

Correct. The folks at EA are good people, run a good business and give their people weekends off. I never expect a business response other than during business hours.

If anyone wants to buy local, that is great. I appreciate buying local and/or off of the Internet.

 

[JJZ 109]

Except that it was TBN (not EA) who closed the thread (for brand bashing, nor for sponsor bashing) and EA had no idea that the thread even existed until after the fact.

Aaron Z

Don't muddy up the waters with pesky facts! :laughing:
Some folks just like to dogpile.

 

[rider0]

I finally tracked down Ted over at Everything Attachments (he's a busy guy, keeping production going on EE's ever expanding line of attachments) and talked to him for a bit.

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.

Ted also let me know that if I felt I had a functional problem with the implement, he'd have it shipped back to EE and he would ship me out a replacement.

I think Ted's comments went a long way towards establishing EE's commitment to quality and post-sale customer support.

 

[ATP]

I finally tracked down Ted over at Everything Attachments (he's a busy guy, keeping production going on EE's ever expanding line of attachments) and talked to him for a bit.

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.



Ted also let me know that if I felt I had a functional problem with the implement, he'd have it shipped back to EE and he would ship me out a replacement.

I think Ted's comments went a long way towards establishing EE's commitment to quality and post-sale customer support.

I believe Ted will address his issue with understanding at EA...
I'm glad you got some direct feedback...