EverythingAttachments Weekend Customer Service Thread

[BuzzardA91]

I knew you guys were customer friendly. More videos, go Peanut!!

 

[JoeBuyer]

Sounds like none of this would have happened if Ted could type. LOL. Glad things are working out.

 

[joshuabardwell]

Sounds like none of this would have happened if Ted could type. LOL. Glad things are working out.

Hush up now. We all want Ted spending as much time as possible building implements and making videos.

 

[Don87]

I finally tracked down Ted over at Everything Attachments (he's a busy guy, keeping production going on EE's ever expanding line of attachments) and talked to him for a bit.

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.

Ted also let me know that if I felt I had a functional problem with the implement, he'd have it shipped back to EE and he would ship me out a replacement.

I think Ted's comments went a long way towards establishing EE's commitment to quality and post-sale customer support.

I'm glad to hear that everything got worked out.

I'm also glad that EA started this thread to clear the air...............They have earned a great deal of respect IMHO.

 

[jimmyj]

I'm glad to hear that everything got worked out.

I'm also glad that EA started this thread to clear the air...............They have earned a great deal of respect IMHO.

Amen.

 

[sparc]

This is Travis. Rick and I take most of the sales calls at ETA and I do most of the posting here on TBN. The answers to questions directed to Ted are from Ted but are posted by me because emailing/typing aren't really his thing. Ted has a lot going on and spends much of his time at the factory working with engineering, developing new attachments, making videos, working with Nate on our website and keeping everything else together among other things.

Thank you for clearing this up. I can appreciate how busy Ted and others at EA can be and that posting here in response to every question may not be an effective use of their time.

 

[sparc]

Note the first sentence in the original post:


So, it isn't Ted responding...

Yes, but who is it?

And my comment/suggestion was concerning ALL posts by EA and others where more than one person uses the same logon (which I don't know why that is allowed anyway) in general, not this thread.

And this right here proves my point:

It turns out that we may have had a little miscommunication going on since he's not a big typist and has someone else type up his responses to email/forum correspondence. I treated the emails to be a verbatim transcription of his response, which was not the case.

Is it too much to ask when more than one person uses a logon to post to a place such as this that the person who is making a statement that their business may be asked to stand behind or otherwise support identify themselves? I think not. Otherwise I for example might call and say "well on TBN you (not knowing exactly who) said this or that". And the response could easily be "we never said that" or "who told you that", and you would have no name to connect the dots with.

I'm used to any time I make a entry in our computer system at work to having to sign and date my comments in those areas wcomputer comouter does not track the entries by User ID. I also remember the days of paper landooks anad the way we were instructed to make log entries in the form of:

Date
Comments
Signature

So I guess I am spoiled (or used to) by knowing who is saying what.

Every post I make here at TBN is Id'd by my user id and the date/time it was made. And since I am the only one who uses this ID (that I know of) then the comments are from me, no mystery.

But when two or more people use the same ID all that I was suggesting is that the person making the post sign with their first name so we can tell one person's posts here from another. Makes it easier to comprehend sometimes when you know who is talking. My Kreskin powers are somewhat limited and I don't want to make assumptions.

EA answered my question and I responded and thanked them for the follow up.

 

[Kioti Tom]

As mentioned previously, Ted is a busy person. When I stopped in back in October to visit, He was tied up with a
customer and I did not get to meet him while I was there. I have mentioned in another thread, I met Greg and
Travis and had a tour and nice visit. It is mentioned on their website their hours are M - F 8 to 5.
Tom

 

[JT31]

Good to know. It seems that today most companies only want to sell you something but don't want to offer any service. I can spend my money anywhere but I prefer to spend it with people who are willing to earn it.