CK2510 poor preperation by dealer

[Buggs67]

Sorry about your troubles, Buggs. I'd go over the tractor completely. Tighten everything and look for potential missing bolts, and pull all connectors and make sure they have dielectric grease. Kioti is in a hard spot (but they did approve this dealer). What can they do now for the owner? Pay to have it checked over and fixed by another dealer, I guess. But the down time still bites for the owner. The awesome answer would be to give a new tractor from another source and make the dealer take back the POS he put together, and then disqualify him from further representation.

I think I'd be satisfied with a thorough check up by another dealer. That's what I asked them to do.

 

[dfkrug]

My loader bolts never did loosen neither did my wheel bolts.

You reminded me: dealers like to OVER-torque lug nuts. They use pneumatic wrenches for that. The
rear ones are often near-impossible to remove, and the fronts are quite easy to strip out. Found
that out with my first tractor. I always lube threads, and virtually never use thread-locker goop.

Another thing is that Kioti uses some generic clear hyd oil and there is lots of machining debris in there.
Get rid of it ASAP and put in some name-brand THF.

 

[murphy1244]

You reminded me: dealers like to OVER-torque lug nuts. They use pneumatic wrenches for that. The
rear ones are often near-impossible to remove, and the fronts are quite easy to strip out. Found
that out with my first tractor. I always lube threads, and virtually never use thread-locker goop.

Another thing is that Kioti uses some generic clear hyd oil and there is lots of machining debris in there.
Get rid of it ASAP and put in some name-brand THF.

That's not what I see on these forums.

 

[Buggs67]

My last conversation with the Costumer service at Kioti said the dealer who did the original prep would "like an opportunity to make it right". But getting there would be on my own dime. She's trying to do better, I'm just waiting for her to get back to me.

 

[ritcheyvs]

...the dealer who did the original prep would "like an opportunity to make it right". But getting there would be on my own dime. ...

That's not "making it right", IMO. Here's a couple questions for that dealer: Why wasn't it made right in the first place? Why should you trust him (and spend your $$) to "make it right" this time? This isn't a simple case of missing a step in the checklist or failing to include some accessory item. These were multiple screw-ups with some attempts to hide them and some attempts to jury rig a fix. Find a better dealer if you can.

 

[Buggs67]

Find a better dealer if you can.

That's what I'm trying to do. She was supposed to be contacting a local dealer for me to arrange him to check it out. But she hasn't got back to me in 3 days and it appears wasn't in the office on Friday. She is the only person in Customer Service. I'm feeling more and more like I made a big mistake.

 

[DK35vince]

That's what I'm trying to do. She was supposed to be contacting a local dealer for me to arrange him to check it out. But she hasn't got back to me in 3 days and it appears wasn't in the office on Friday. She is the only person in Customer Service. I'm feeling more and more like I made a big mistake.

I doubt another dealers poor dealer prep is covered by warranty. So getting the different/closer dealer to fix your purchasing dealer prep mistakes is not likely IMO.

 

[tman1020]

Wow well if he wants an opportunity to make it right he should be coming to get your tractor the way I see it. I highly recommend you not take your tractor to that man. Find a dealer you can trust get your tractor to him and pay him what he wants to do what should've been done in the first place you'll still be money ahead by purchasing your kioti. And then you'll know you have a dealer that can help you if you run into problems in the future. From what I understand kioti does not reimburse dealers very well for warranty work.

 

[KiotiJason]

I took delivery of my new CK2510 about 2 weeks ago. The dealer dropped it off and then wouldn't demonstrate the BH (which was the only part I hadn't experienced while shopping). He said "read the manual, it's all in there". Well it's not, and his attitude should have foreshadowed my problems.

BTW, the manuals are not very good.



I figured out everything and checked over the machine. One bolt is missing from the left rear wheel and the drawbar is not there; also there is provisions for the Slow Vehicle placard but it's absent as well. I called him, he'd said he check into it and I haven't heard from him since. I think he's written me off for future sales since he isn't close.

One day after working with the Kioti I experimented with folding the ROPS; it won't. Ahhh! The top part was mounted backwards; easily fixed. Now it folds onto the drivers seat:thumbdown:. Ahhh! The left and right mounts were swapped; also easily fixed. Except that they stripped 3 out of 8 mounting bolts. One they drilled out and replaced with a bolt and nut, the other two they left in the stripped hole. So now my ROPS is held up by 6 bolts instead of 8. Oh and I found that 2 bolts are missing from the under-fender support the ROPS is bolted too. There is also the mis-routed wires and loose bold holding on the fuel tank. So ... don't trust M&H Tractor in Middletown, NY.

I've contacted Kioti and am awaiting a reply. I hope they do well by me.

But the little machine performs well. My buddy with a bigger Kubota L3010 was impressed with the power of the BH (his is a Woods) but the levers are reversed.

Hi Mate,
If this dealer was genuine he would right out there collecting the tractor before now. Firstly the ROPS are only certified if they have not been modified. He has drilled out the bolt hole and replaced it with a bolt. How can he or Kioti guarantee that the ROPS are safe. Just the fact they delivered the tractor with the ROPS in that condition is a deal breaker. Kioti Has a duty of care to insure that it dealers are adequately trained and experienced to prep their tractors for sale. And the dealers have a responsibility to ensure that the tractors are delivered in a safe operating condition and free from defect. I hope that Kioti come to the party, I don't think this guy deserves the chance to fix the issue and I don't think you are expecting too much from Kioti. Good luck and keep us updated and don't let this dull your impression of the tractor. Kioti tractors are very good, and you should expect years of quality service from it. Have been very happy with mine. PS if I was you I would insist on a whole new ROP assembly!

 

[rider7767]

I took delivery of my new CK2510 about 2 weeks ago. The dealer dropped it off and then wouldn't demonstrate the BH (which was the only part I hadn't experienced while shopping). He said "read the manual, it's all in there". Well it's not, and his attitude should have foreshadowed my problems.

BTW, the manuals are not very good.

I figured out everything and checked over the machine. One bolt is missing from the left rear wheel and the drawbar is not there; also there is provisions for the Slow Vehicle placard but it's absent as well. I called him, he'd said he check into it and I haven't heard from him since. I think he's written me off for future sales since he isn't close.

One day after working with the Kioti I experimented with folding the ROPS; it won't. Ahhh! The top part was mounted backwards; easily fixed. Now it folds onto the drivers seat:thumbdown:. Ahhh! The left and right mounts were swapped; also easily fixed. Except that they stripped 3 out of 8 mounting bolts. One they drilled out and replaced with a bolt and nut, the other two they left in the stripped hole. So now my ROPS is held up by 6 bolts instead of 8. Oh and I found that 2 bolts are missing from the under-fender support the ROPS is bolted too. There is also the mis-routed wires and loose bold holding on the fuel tank. So ... don't trust M&H Tractor in Middletown, NY.

I've contacted Kioti and am awaiting a reply. I hope they do well by me.

But the little machine performs well. My buddy with a bigger Kubota L3010 was impressed with the power of the BH (his is a Woods) but the levers are reversed.

Buggs67,
I know I am coming into this late, but I thought I should point this out. Modification of a ROPS by the dealer is against the law. OSHA dictates specific rules about modifying safety equipment. Your ROPS should be replace with a new one. Both the dealer and Kioti should be eager to fix this, because in case of a roll over and the ROPS failing they both would be liable.
https://www.osha.gov/pls/oshaweb/owadisp.show_document?p_table=STANDARDS&p_id=10957

 

[Buggs67]

Hi Mate,
If this dealer was genuine he would right out there collecting the tractor before now. Firstly the ROPS are only certified if they have not been modified. He has drilled out the bolt hole and replaced it with a bolt. How can he or Kioti guarantee that the ROPS are safe. Just the fact they delivered the tractor with the ROPS in that condition is a deal breaker. Kioti Has a duty of care to insure that it dealers are adequately trained and experienced to prep their tractors for sale. And the dealers have a responsibility to ensure that the tractors are delivered in a safe operating condition and free from defect. I hope that Kioti come to the party, I don't think this guy deserves the chance to fix the issue and I don't think you are expecting too much from Kioti. Good luck and keep us updated and don't let this dull your impression of the tractor. Kioti tractors are very good, and you should expect years of quality service from it. Have been very happy with mine. PS if I was you I would insist on a whole new ROP assembly!

Customer service rep (the only one) isn't returning my calls. I now officially think I should've sprung for more money for less Kubota :thumbdown:

 

[Coyote machine]

Buggs67,

Sorry to hear your selling dealer is an idiot. The ROPS must be replaced with a new one to insure your safety. Kioti Corporate needs to intervene to make it right, and not through your selling dealer, either.
I suggest you find out your closest reputable dealer, call them, make arrangements to get your tractor to them, and get them and you on the phone with Kioti Corporate to resolve the issues to your satisfaction. Once a reputable dealer can see whats wrong/missing, etc. they should be able to help you with K.C. and fix the problem(s). You did not make a big mistake, you were unfortunate to have dealt with a dealer who is not customer care oriented. What they did wrong can be fixed and you will have a reliable Kioti for many happy years of ownership. We're here to help you get what you deserve. I guarantee we'll help you get it right! Meantime write up a formal complaint against the selling dealer and file it with the state's local BBB and Attorneys General Office in their area. Take pics, send them with your complaint and post some here so we can see them too.

BTW, I can't enlarge the one pic you have at the bottom of your post to see what they messed up clearly.

 

[Buggs67]

This shows the ROPS mounted backwards and the missing lug nut. The ROPS top was backwards and they had the posts on the wrong sides so when it folded down it covered the drivers seat.

I found the stripped bolts when I went to rotate the ROPS, which I thought was going to be an easy fix. The missing draw bar, wires mis-routed etc are minor matters. My biggest concern is if you can't do the ROPS installation correctly, how could they tackle some thing complicated like attaching a FEL and Backhoe and rear remote valve.

 

[kraftykeltic]

Now is the time to write and get the attorney generals office of the state involved. You have given both the dealer and Kioti time to make things right. They may have destroyed the capability of the ROPS to ever work correctly. Make sure you send the dealer and Kioti copies of the letter. Just state facts, not opinions and let the state investigate.

 

[Coyote machine]

View attachment 374844View attachment 374845
This shows the ROPS mounted backwards and the missing lug nut. The ROPS top was backwards and they had the posts on the wrong sides so when it folded down it covered the drivers seat.

I found the stripped bolts when I went to rotate the ROPS, which I thought was going to be an easy fix. The missing draw bar, wires mis-routed etc are minor matters. My biggest concern is if you can't do the ROPS installation correctly, how could they tackle some thing complicated like attaching a FEL and Backhoe and rear remote valve.

From what the dealer's web site shows they sell everything lawn and chainsaw related and a bunch of used construction equipment. And some new tractors too. I'd bet they put some inexperienced floor sweeper or such on the ROPS attachment and someone with a small amount of skill on the hoe and other things. Show us some pics of how the hydraulic lines attach to the rear remotes, and where they messed up the wiring too so we can tell you if anything looks wrong, etc.
Not time for a Kubota; just be patient, we'll help get all this resolved, OK. The tractor is fine, we just have to get you on track then you'll be a happy camper. Have some faith in our ability to help you resolve this. The drawbar is an expensive piece, and you should get the SMV sign too from whichever dealer you end up working with. Take a deep breath, OK.

 

[ritcheyvs]

Customer service rep (the only one) isn't returning my calls. I now officially think I should've sprung for more money for less Kubota :thumbdown:

Is Connie back? LOL. Seriously, Connie was probably doing what she was told to do. Opining further, Daedong makes would-class tractors but a bad dealer could screw up any brand.

Hey, is this the same dealer that LAK bought from?

 

[Buggs67]

Is Connie back? LOL. Seriously, Connie was probably doing what she was told to do. Opining further, Daedong makes would-class tractors but a bad dealer could screw up any brand.

Hey, is this the same dealer that LAK bought from?

Melissa Waters is the CS Rep/Supervisor. She finally got back to me ... no help yet. SO I forwarded my complaint to the CEO's assistant. I'll post pics. The BH lines touch the 3pt hitch arms. If I accidentally move the 3pt hitch lever I think they'd rupture. I sent these pics to the CEO.

I just heard back. The e-mail and photos might have lit the fire. She is promising a reply from the Regional Manager w/in 24 hrs.

 

[1quik70]

Not to stir the pot, but how did you not notice the backwards ROPS and messed up rear remotes when the tractor was delivered? I would have refused delivery right then and there. I hate it that you are going through these issues. I too just bought my first tractor in December, I can't say enough good things about my local Kubota dealer.

 

[Buggs67]

He dropped it and ran at 6:30 at night. The ROPS looked odd but it didn't register. The rest came to light slowly. I feel stupid enough.

 

[KiotiJason]

Not to stir the pot, but how did you not notice the backwards ROPS and messed up rear remotes when the tractor was delivered? I would have refused delivery right then and there. I hate it that you are going through these issues. I too just bought my first tractor in December, I can't say enough good things about my local Kubota dealer.

It's really got nothing to do with either Kioti or Kubota or for JDeere for that matter and yes stirring the pot implying he wouldn't have had a problem with Kubota is kicking the man when his down. Yes Kioti should ensure that the dealers are trained in theses up etc but I see this as the Dealers fault. Yep the guy missed that the ROPS were on wrong but I it was an oversight rather than the dealer who started drilling holes in them to make hem fit. This is not a warrenty issue which is why it has nothing to with the make of tractor. Kioti is an excellent product thousands of owners will testify to that. Good on you mate for getting a Kubota !