over deliver, beyond expectation

[3930dave]

We are all quick to complain, myself included.

This thread has me thinking of the flip-side, when we actually do encounter someone going the extra mile.

A lady brought her older Caravan into my friend's general repair shop the other week. During one of the recent cold snaps, she was driving down the road when the rear hatch glass totally blew out. The regular contract glass guy comes into the shop, installs the new window, then tears off to do the other 12 installs he's got that day.

One of the full-time guys at my buddy's shop noticed that a lot of the original window had blown into the interior of the van, and took the time to vacuum up all the small glass pieces.

The owner of the van, being a grandmother, really appreciated that this guy had taken the time to clean up all the glass, esp. as she had 2 baby seats strapped into the back seat. She stopped by later, and handed a $20 tip to the guy that had gone the extra mile.

A wealthy lady ? No, just a wise one who appreciated not having to vacuum the van herself, in February.

Are we as quick to reward, as condemn ? :scratchchin:

Rgds, D.

 

[xzcVAbc5]

There's a great George Carlin rant related to the same topic about corporate buzzwords.

 

[kcflhrc]

The one that kills me is, "We give 125%",WTF does that mean? I would be happy if most gave at least 50% and it would be a good day.

 

[dsgsr]

I have a clue what you all are talking about. I own a lot of what I think is fairly expensive equipment. First is a 2008 ford 550 dump truck that I have used very little, It only has a little over 23,000 miles on it. I hauled a load of logs to the yard today and it went into limp mode a half dozen times. (what that means I do not know) But you have to shut the truck down and let it sit for 5 or 10 minutes and restart it. (we are talking an almost brand new truck here that I bought brand new) Although I have not put many miles on It, it is out of warranty. WHAT DO I DO? We are talking a 20,000 dollar engine that I have no money to fix because I have already paid 55,000 dollars for a brand new truck.

Next I just bought a brand new 72,000 dollar John Deere tractor. And the skid steer shoes that hold the bucket on the loader keep coming undone when you dump and bang the bucket (as in moving snow). My brand new Fransgard winch, I have broken the winch cable twice in the last month. Shouldn't the winch cable stand up to what the winch is capable of?????? The first time it broke it was replaced under warranty, and now it has broken again and I am waiting to hear what Fransgard is going to do. In the meantime no logging. How can they put in an inferior cable that will not stand up to the power of this winch.? (does this make sense)


David

 

[xzcVAbc5]

I have a clue what you all are talking about.

We're talking about corporate rhetoric. "Customer Service is #1", "Safety is our top prioroty", "Service with a smile", etc. What companies tout vs. what they actually provide.

 

[Professor Marvel]

We're talking about corporate rhetoric. "Customer Service is #1", "Safety is our top prioroty", "Service with a smile", etc. What companies tout vs. what they actually provide.

:thumbsup:

 

[buckeyefarmer]

We are all quick to complain, myself included.

Are we as quick to reward, as condemn ? :scratchchin:

Rgds, D.

yes, just don't see it that often. The ones that do provide great customer service don't need a slogan. The lady that cuts my hair does an outstand job, for what she has to work with. I tip her very well.

 

[dsgsr]

And you don't think I bought all this equipment because of "corporate rhetoric" All of this is supposed to be the best, long lasting, strongest, heavy Duty.

David

 

[DFB]

NBHD!

 

[dodge man]

I like to leverage my design team to exceed all customers ideals and create a holistic and Fung Shui inducing affect that sways the customers into feeling a part of the corporate design team so all end users are involved in the design build concept.

The above sentence can be reduced to "if you don't like it lump it".

All these catch phrases sound like a Dilbert Cartoon don't they.