over deliver, beyond expectation

[Professor Marvel]

We over deliver, exceed expectations etc. Anyone else tired of hearing this type of empty rhetoric?
Everywhere I turn product is made cheaper and service is poorer yet I hear more and more advertising touting we exceed expectations, your satisfaction is our number 1 concern, we out perform and over deliver. I don't know which came first, the deterioration of quality in product and service or the incessant babbling that it is better than ever.
While I am at it I also noticed that the people who claim they work the hardest don't and the people who claim they take the best care of their children don't. People who do the right thing do not tell you about it. They are too busy doing it.
Just Sayin--anybody else notice this?

 

[murphy1244]

Customer service is as dead as a Dinosaur.

 

[DFB]

Do you want fries with that?

 

[Budweiser John]

Isn't it amazing the total lack of competency of the personnel at the local big box stores.
Around here, the big box emporiums have wiped out the local hardware folks.

 

[Professor Marvel]

John
Nice choice of tractor. How do you like it?

 

[Steppenwolfe]

Well, now you know why you are called " Old School ".

 

[Professor Marvel]

Steppenwolfe thanks its nice to be appreciated :cool2:

 

[Budweiser John]

John
Nice choice of tractor. How do you like it?

The NH TC45 D has been a GREAT tractor. This trctor has the "super steer option" and yes, the tractor will turn on a dime however, close work with the FEL or pallet forks can be frustrating as the loader arms tend to shift slightly in the opposite direction of the turning radius.

That being stated, I purchased th ttracor around 12 years ago and I suspect it will be round for a long time. With a shed full of attachments it is truly the "Swiss Army Knife" of labor saving devices.

 

[KennyG]

All customers want "faster, cheaper, better" and that has to get balanced in some way. We get what we really want (with dollars as votes) and not what we say we want. I think a lot of companies have done amazing jobs over the last few years of giving more value and service, but we've all seen other businesses fail because people won't spend the extra dollar for that service. I see a lot of places that give excellent service, from my John Deere dealer to Amazon. I don't necessarily expect it at Lowes or Walmart because that's not their business plan.

 

[HillStreet]

Oh yeah,

I have been saying that for a long time. Many products are junk now, especially tools and power equipment. American-made stuff is not holding up well at all as far as I'm concerned.

Also, lots of employees are disgruntled. I worked for a large company (22,000 employees, $63B) that changed the pension system, took away most sick leave. My boss drove a high end company car, belonged to an expensive club-- you could not find him when you needed anything.

 

[dmccarty]

Do More With Less.

Well, we have been doing more with less for years now, and we are doing less, because we ain't got no more to give....

Later,
Dan

 

[buckeyefarmer]

I remember when we had to come up with those stupid phrases at work. Usually if companies have to come up with phrases like "exceeding expectations", it's because they really don't. Actions still speak louder than words.

 

[Professor Marvel]

I remember when we had to come up with those stupid phrases at work. Usually if companies have to come up with phrases like "exceeding expectations", it's because they really don't. Actions still speak loader than words.

Buckeye that is exactly what I am talking about. Hollow buzzwords that sound like superhuman effort is made. But the rubber of reality never hits the road.

 

[bcp]

Ephemeralization, a term coined by R. Buckminster Fuller, is the ability of technological advancement to do "more and more with less and less until eventually you can do everything with nothing".

Ephemeralization - Wikipedia, the free encyclopedia

 

[3930dave]

Buckeye that is exactly what I am talking about. Hollow buzzwords that sound like superhuman effort is made. But the rubber of reality never hits the road.

Another good one is "Transparency and Accountability".

Red flags, for me.

Rgds, D.

 

[Underdog57]

Last week I got some burgers at a drive-thru, and I looked in the bag and didn't see any napkins, I asked the girl at the window if I could have some napkins...... She rolled her eyes and gave me the dirtiest look and shook her head like I was really bothering her!!!! I just couldn't believe the response for asking for something that should have been in there in the first place!!!!

Good Grief!:confused3:

 

[ThomasH]

You know when they exceed my expectations? When they show up when they say they will, deliver what was agreed on, and are courteous. All basic things, but common courtesy and treating others how you would want your mother treated are sure in short supply...

 

[tcreeley]

Well, we have been doing more with less for years now, and we are doing less, because we ain't got no more to give....

Later,
Dan

I think this is the issue - for whatever reason there has been a speedup in places of employment.
"Do more with less" translates into employees who can be hired for the least money (Box stores like Tractor Supply, Home Depot, Walmart staffing the stores with those without expertise). It means putting junk and low quality on the shelves for consumers to purchase.

It is cheaper for companies to put the money into ads than it is to put it into quality. So they do. They stand behind and advertise the "fashion of the product", not the product.

 

[tcreeley]

Last week I got some burgers at a drive-thru, and I looked in the bag and didn't see any napkins, I asked the girl at the window if I could have some napkins...... She rolled her eyes and gave me the dirtiest look and shook her head like I was really bothering her!!!! I just couldn't believe the response for asking for something that should have been in there in the first place!!!!

Good Grief!:confused3:

-her boss tells her not to - everything is on an ask for it basis.

 

[Professor Marvel]

I think this is the issue - for whatever reason there has been a speedup in places of employment.
"Do more with less" translates into employees who can be hired for the least money (Box stores like Tractor Supply, Home Depot, Walmart staffing the stores with those without expertise). It means putting junk and low quality on the shelves for consumers to purchase.

It is cheaper for companies to put the money into ads than it is to put it into quality. So they do. They stand behind and advertise the "fashion of the product", not the product.

You are right on target