Backhoe bucket under warranty?

DavesTractor · Nov 24, 2015

It doesn't take long to wear down the edges of those little teeth in the right sort of conditions, so I am not doubting the OP.

The cutting edge to which the teeth holders are welded is by nature a harder material. It needs to be hard enough to not wear out quickly. But a real hard piece of metal is generally more brittle. A piece of regular (unhardened) mild steel would not have snapped, but might have bent. But pretty much all buckets use a cutting edge at that place in the bucket. I think ideally that edge would have had a little support on the backside instead of just being welded to the bucket material. Just a piece of flat bar welded across would have probably given it enough support to have not snapped.

But I will state again in Mahindra's defense, we have sold of ton of these buckets and issues are rare indeed.

rback33 · Nov 24, 2015

I have messaged the OP. I will make sure this is covered one way or another.

burzynsr · Nov 25, 2015

Who made the back hoe? Contacting them would be a good idea also.

rback33 · Nov 25, 2015

burzynsr said:
Who made the back hoe? Contacting them would be a good idea also.

I think we (KMW) did. That's why I contacted him.

DavesTractor · Nov 25, 2015

rback33 said:
I think we (KMW) did. That's why I contacted him.

Awesome. BTW, that backhoe is a really well sorted out backhoe. Powerful, well designed, great reach/depth and a nice balance on that tractor. It may be my favorite TLB in the Mahindra lineup.

prichard · Nov 25, 2015

I have to say I am very impressed with rback and Dave for being such stand up guys and helping to resolve this.

TomSeller · Nov 25, 2015

rback33 said:
I think we (KMW) did. That's why I contacted him.

Thank you. Standing behind your product is more important than the initial build/sale in my book. Good job!

moparrob · Nov 26, 2015

I finally heard from Mahindra and the rep I spoke to had a wait and see attitude. I told him I had already welded it as I had no idea when I would hear from them, so he told me to let him know if it breaks again and he'd see what he could do then.

This was not what I was hoping for.....

Then, I got a PM from KMW, as mentioned above. Their rep said the bucket shouldn't have broken and he'll make it right. This was completely unexpected and I had not yet contacted KMW as I wanted to let Mahindra try to make it right.

This was above and beyond what I expected....:thumbsup:

I have to say I am very impressed with KMW for seeking me out and offering to help before I even asked them to! The users on this forum are incredibly helpful, and even more so when they are manufacturers monitoring how their products are performing.

Bravo, KMW!!

AchingBack · Nov 26, 2015

I just had to take a closer look at the back side of the 12" bucket on my KMW 3710 back hoe. It is an impressively made, sturdy piece of work which has served me well for many hours. I wonder if a metallurgist could determine the cause of the broken bucket on the OP's bucket.

moparrob · Nov 26, 2015

I'd guess that maybe the hardened cutting edge got a crack or was otherwise compromised when the tooth mount was welded onto it. Who knows. Im glad to hear that its a rare occurrence and the manufacturer is willing to handle it.