Backhoe bucket under warranty?

[LD1]

Yea, sounds like a defective bucket. My question was directed at dk35vince. Not sure how/why your post qouyed too. I Probably hit the wrong button to reply:mur:

 

[DK35vince]

Yea, sounds like a defective bucket. My question was directed at dk35vince. Not sure how/why your post qouyed too. I Probably hit the wrong button to reply:mur:

I'm saying that my bucket is built to handle the capacity of my backhoe.
If I beat and hammer hard enough to destroy my bucket there is a good chance the backhoe isn't far behind.

 

[LD1]

That's my point.

God only knows what inexperienced operators think they can do.

I have said before, I agree that a hoe will not tear itself apart. Unless it is abused like I gave examples of, then all bets are off.

I am not saying to op did this, but its hard to prove one way or another. I think that's why mfgs don't warranty everything.

I think it was Eddie Walker that had a major failure of the boom Or dipper of his industrial Ford hoe due to abuse. It happens. Weld it an move on.

 

[DavesTractor]

Mahindra or Mahindra dealers, anyone going to step up?

If I were the selling dealer, I'd respectfully ask Mahindra their thoughts on warranty coverage. If they say no, they give a reason. Like it is out of warranty due to age, hours, etc. Or it is an excluded part, like glass or glow plugs or a clutch. Or it is an included part and it is within the warranty period, but it is not a defect in materials or workmanship, but instead caused by improper use. That is the first thing to do. Mahindra tends to be fair on things like this, but sometimes the dealer needs to ask for clarification. Again, if we were the dealer, and if Mahindra did not cover it, I'd weld it up for the customer at no charge as a customer satisfaction issue. And I bet his dealer would do the same. If the customer wanted it beefed up at the same time with bigger commercial type tooth holders and straps on the bottom and a thicker cutting edge, then the customer would share the cost (teeth and holders are expensive) as he would be getting a much better than new bucket when done.

In fact, even though we did not retail this tractor to this customer, if this customer were to send me his bucket or drop it off, I'd weld it up for him for no charge.

 

[Code54]

If I were the selling dealer, I'd respectfully ask Mahindra their thoughts on warranty coverage. If they say no, they give a reason. Like it is out of warranty due to age, hours, etc. Or it is an excluded part, like glass or glow plugs or a clutch. Or it is an included part and it is within the warranty period, but it is not a defect in materials or workmanship, but instead caused by improper use. That is the first thing to do. Mahindra tends to be fair on things like this, but sometimes the dealer needs to ask for clarification. Again, if we were the dealer, and if Mahindra did not cover it, I'd weld it up for the customer at no charge as a customer satisfaction issue. And I bet his dealer would do the same. If the customer wanted it beefed up at the same time with bigger commercial type tooth holders and straps on the bottom and a thicker cutting edge, then the customer would share the cost (teeth and holders are expensive) as he would be getting a much better than new bucket when done.

In fact, even though we did not retail this tractor to this customer, if this customer were to send me his bucket or drop it off, I'd weld it up for him for no charge.

VERY NICE offer!!!

 

[TomSeller]

In fact, even though we did not retail this tractor to this customer, if this customer were to send me his bucket or drop it off, I'd weld it up for him for no charge.

You are great dealer! I hope your customers appreciate that.

 

[DavesTractor]

You are great dealer! I hope your customers appreciate that.

Absolutely, it is our goal to have no disappointed customers, and we come pretty close to reaching that goal. Occasionally you get someone that wouldn't be happy with free ice cream on a hot day, but we do our best to sort those folks out and send them to the competitors. Thanks.

 

[burzynsr]

For only having 24 hours on the meter and only digging "five holes" the bucket looks pretty well worn. Right hand tooth appears to have broken off tip. Just saying.

 

[Gary Fowler]

Such an awesome picture !! I don't think my B21 can do that.

It should if pressure setting are correct. My B26 will but I have to raise the front up first then put down the stabs. If I lower the stabilizers first, it wont raise the front end but a couple of inches. I can put the FEL in full dump position then raise the stabilizers and jack it up so the operator platform is almost chest high with no problems.
As for breaking a backhoe bucket, I have hung my B26 bucket one tooth at a time numerous times and stalled the hydraulics without damaging the bucket. I think if a bucket is designed correctly, you couldn't damage it with the hydraulics, perhaps if using it for a jack hammer on rocks you could break the teeth and what they are attached to though.

 

[oldpilgrim]

For only having 24 hours on the meter and only digging "five holes" the bucket looks pretty well worn. Right hand tooth appears to have broken off tip. Just saying.

appears that way to me too.