What a nightmare, please read.

[ultrarunner]

This has crossed my mind too... a lot of Christmas inventory ships with Hanjin.

Kind of makes one wonder how they could go BK... price of fuel is low... volume of trade expanding and they are flagged in less stringent countries...

 

[3930dave]

How much you want to bet that that BX on the Deere lot has a few washers removed from the pressure release valve and mineral oil for hydraulic fluid...

Wrong thread ?

Rgds, D.

 

[KalliStei]

I wonder if Mahindra ships with Hanjin.

Bruce

It really shouldn't be the OP's problem if Mahindra uses a bankrupt shipping company. Mahindra ought to be in the know about every link of their supply chain. There should be no "surprise" bankruptcies in their chain. In today's world, anything less is to open yourself up to competitive invasion.

From what I've read throughout this thread I would get the impression that Mahindra doesn't have an efficient supply chain. Regardless of whether or not they use Hanjin, 30-40 days is an extremely long time to "air freight" something around the world. And I'm not speaking from an ignorant stance; working in the logistics world for as long as I have has shown me that almost anything can make it around the world in 4 days max. 1 day for transport to an airport, 2 days for flight & transfers, and 1 more day for transport to destination. The only unknown in that process is going to be customs. However, a company with a solid logistics chain is going to communicate any customs holdup to the dealer/customer, NOT tell them that the part will arrive in 30-40 days.

 

[3930dave]

Has anyone called Rush Limbaugh?

I say this only half jokingly...

Seldom have the radio on except when in the truck and recall being surprised to hear Mahindra spots during his show and even a link to the WWII military jeeps...

Stranger things have happened.

I had a problem that just was not getting anywhere... wrote a nice short e-mail copied to the Dealer and several up the Corporate Food Chain and then I followed up with a call to the "EXECUTIVE" Secretary of Sales just to let everyone know I had contacted the local TV Consumer Reporter and they would like to do a story and I just needed to be accurate as to the names and titles of all the players.

The secretary was a real sweetheart... she was friendly, seemed really concerned, promised to look into it and said she would be back in touch by the end of business and she did.

I've learned never to underestimate the power/influence of Executive Secretary's or High Level Admin Assistants... they speak for their boss and are good at getting things rolling because they know the players... just a thought...

Seems when you reach the right person the last thing they want is negative or bad press in the media if it can be avoided.

Good points about high-level exposure. Most celebs these days spend at least as much energy on managing their endorsements as they do on their visible career.

Exec-Admins are commonly the real Power Behind the Throne, and are often around long after the last King is gone.

Rgds, D.

 

[IH782]

Thank you to everyone for the suggestions and messages, please keep them coming.

Also, the loaner machine does not have front remotes which we is why we bought the Mahindra. We do tree clearing in tight spots with it. So we have had multiple jobs run over because that machine was scheduled to be at the job. But we are thankful the dealer kept their word and gave us a loaner machine.

 

[lilranch2001]

Worlds # 1 selling tractor, with no parts available... I'm with the OP, inexcusable. Run that loaner like a rented mule.

Dang, for being such an animal lover in other posts you sure chose a crappy term here

 

[dickfoster]

Thank you to everyone for the suggestions and messages, please keep them coming.

Also, the loaner machine does not have front remotes which we is why we bought the Mahindra. We do tree clearing in tight spots with it. So we have had multiple jobs run over because that machine was scheduled to be at the job. But we are thankful the dealer kept their word and gave us a loaner machine.

View attachment 479745

For what it's worth I'm with you. Clearly Mahindra is NOT doing enough work in after sales support or service. What Mahindra is doing today reminds me a lot of how Detroit behaved in the 70's when they basically crapped the bed. Mahindra has some good dealers and some bad dealers, what you get is basically up to the dealer so be sure you pick your dealer wisely if you buy a Mahindra. Especially a TYM built Mahindra as those seem to be having more than their fair share of problems with new machines.

 

[Steppenwolfe]

I suspect this is why Mahindra dealers seem to change brands so frequently around here... Your dealer is likely regret his decision to pick them up.

Easy to sell a tractor, not so easy to back up the sale.

 

[Steppenwolfe]

Dang, for being such an animal lover in other posts you sure chose a crappy term here

Guilty, poor choice of words. I'd run that Mahindra loaner like a rented Kioti...

 

[Steppenwolfe]

I think there is a whole lotta lyin between all the entities involved when it comes to international and shipping / building in general. Because of the "popularity" of Tier 4 I ended up having to order mine straight from korea. Yea, everything else was just plain GONE and we all know why.
Anyways I just order mine and it took IIRC around 3 or 4 weeks. Then came the backhoe. They had been a dime a dozen for more than a few years and they also were gone but not just new sitting in Korea awaiting shipping, I mean didn't exist yet. I wasn't howling as it wasn't a business thing and I still had the old Ferguson anyways. The saga went on and the dealer showed me the computer and even more than the tractor how the projections were at best a guess more like pure baloney.
The whole thing went on with this It finally came into to the port in Elizabeth NJ and there it sat along with 8 others that were slated for delivery up the coast. After well over a week it left the port supposedly heading Northward Mine was the last one up in the truck, the last to be delivered with the others pretty much in a straight line to Northern Vt. It took days, possibly a week to get up that last 600 mile leg of the journey. All shown on the computer.
Now I dealt with trucking along that route for many years and I know how freight haulers get paid $0 if that truck isn't rolling so they don't just hang around ever unless they run out of hours. That hoe should have been delivered by the end of day 2 after leaving the port in NJ at the latest. With my crappy fork lift skills I could unload a small hoe in no more than 10 minutes with a forklift. Those guys who do it daily would take that long to dump, paperwork and be long gone. That's the way it is, period. The dealer was quite candid through the whole process calling the computer bull manure all along the way. I wasn't really pissed anyways just mystified as to how it could actually go like that. My point with this is one thing, THE COMPUTER LIES! Whoever , however that information gets entered is as valid as that Dream Sheet I filled out for where I wanted my next assignment in the US Army:thumbdown:. So don't get mad at the dealer whatever you guys do when he shows you this stuff. He is often as in the dark as you are.

There is a lot of truth here. One of the major lighting distributors we work with is notorious for sending out false shipping tickets and estimated delivery times that are always wrong. She blames the manufacturer, shipper, trucking company, her brother in law...you get the picture.