What a nightmare, please read.

[stuckmotor]

Fairly recently, I heard a story about someone needing a part to fix a Caterpillar. One was located one in Saudi Arabia and the part was in the USA the next day. Whether the story is true or not, that's the way all companies should do buisness.

 

[Turbys_1700]

Sorry to hear about your troubles. Looks like someone has dropped the ball on Mahindra's end. Don't know why the regional rep couldn't run down where the part is in the supply chain and give you an update or push the issue. At least you have a tractor for use. I'm not gonna pass judgement on the manufacturer or dealer. I just bought a NH Workmaster that has parts and components sourced from all over the world. Your situation could happen to me or anyone else. I trust your issue is resolved soon.

 

[newbury]

Sorry to hear about your troubles. Looks like someone has dropped the ball on Mahindra's end. <snip>

Something that surprises me is that another Mahindra DEALER has not contributed to this thread either with advice or assistance.

Perhaps Mahindra has no balls to drop.

Maybe the OP should get this thread transferred to the Mahindra forum with a better title.

 

[drizler]

I think there is a whole lotta lyin between all the entities involved when it comes to international and shipping / building in general. Because of the "popularity" of Tier 4 I ended up having to order mine straight from korea. Yea, everything else was just plain GONE and we all know why.
Anyways I just order mine and it took IIRC around 3 or 4 weeks. Then came the backhoe. They had been a dime a dozen for more than a few years and they also were gone but not just new sitting in Korea awaiting shipping, I mean didn't exist yet. I wasn't howling as it wasn't a business thing and I still had the old Ferguson anyways. The saga went on and the dealer showed me the computer and even more than the tractor how the projections were at best a guess more like pure baloney.
The whole thing went on with this It finally came into to the port in Elizabeth NJ and there it sat along with 8 others that were slated for delivery up the coast. After well over a week it left the port supposedly heading Northward Mine was the last one up in the truck, the last to be delivered with the others pretty much in a straight line to Northern Vt. It took days, possibly a week to get up that last 600 mile leg of the journey. All shown on the computer.
Now I dealt with trucking along that route for many years and I know how freight haulers get paid $0 if that truck isn't rolling so they don't just hang around ever unless they run out of hours. That hoe should have been delivered by the end of day 2 after leaving the port in NJ at the latest. With my crappy fork lift skills I could unload a small hoe in no more than 10 minutes with a forklift. Those guys who do it daily would take that long to dump, paperwork and be long gone. That's the way it is, period. The dealer was quite candid through the whole process calling the computer bull manure all along the way. I wasn't really pissed anyways just mystified as to how it could actually go like that. My point with this is one thing, THE COMPUTER LIES! Whoever , however that information gets entered is as valid as that Dream Sheet I filled out for where I wanted my next assignment in the US Army:thumbdown:. So don't get mad at the dealer whatever you guys do when he shows you this stuff. He is often as in the dark as you are.

 

[3930dave]

^^^ CAT treated me like I was there only customer and I owned a used Dozer from the 70's...

I snagged a hose and called to see if they had one in stock... they said no but would have it in 30 minutes and then asked if I was on a job because they would deliver at no charge within 2 hours... how they can do this on a $50 hose is beyond me.

Solving problems with this kind of speed is driven from the top of an organization. The few steps I outlined in my previous post really just come down to 1) Make a Decision, and 2) Take Action. Again, the corporate culture has to drive this, and specifically, the lower level employees have to be empowered to take action.

Instead of empowered employees, many corporations consist of employees watched by 10 levels of accountants. Obviously, no company can survive if they ignore financial factors....... the difference is that the CATs of this world take a bigger picture view.

Most left-brained people like to "beta" things..... run a small test, before you bet the farm on something. What CAT did for ur won them a customer for life. What is the follow-on affect of perfectly executing on a $50 hose ? ur works in building systems professionally - is there any question in his mind about whether CAT will Walk the Walk if he recommends a stationary power system ? Look at the ongoing value to CAT of that $50 hose solution.... that's just smart business, IMO.

Companies will spend millions, hundreds of millions, or even billions of dollars on advertising to "grow" their business. Many of those same companies will also have a myriad of policies, procedures, cost controls, and bureaucracy ad nauseam in place that effectively prevent even willing employees from delivering on a $50 hose. Sometimes, the solution to driving business is right in front of them, sitting on a shelf.

I came across this one a few years back..... a Fleet Manager had a truck down, turned out it was a failed Fleetguard oil filter. Filter was examined immediately, by a Fleetguard rep - a new low miles, perfect condition replacement truck was supplied right away by Fleetguard, while the new motor was being installed in the customers truck.

Other than putting fuel in the loaner truck (as they normally would) none of this repair activity cost the end-customer one cent.

You can spend money on advertising, or you can Walk the Walk. I know what I pay more attention to.

Rgds, D.

 

[3930dave]

Something that surprises me is that another Mahindra DEALER has not contributed to this thread either with advice or assistance.

Perhaps Mahindra has no balls to drop.

Maybe the OP should get this thread transferred to the Mahindra forum with a better title.

I'll second that.

OP, if you go to the top level view in Owning/Operating, at the bottom of that screen you will see the Moderators listed for this sub-forum. If you PM one of them, they should be able to move this to the Mahindra sub-section and probably re-title it as well. Something like "Low Hours Mahindra 2538 - needs HST pump" might get more dealer/corporate attention.

BTW, kudos for having that Loaner Unit clause in your contract. This is obviously not your first rodeo. You should also be commended for treating your dealer fairly - he's (justifiably) probably more pissed off about this delay than you are.

Rgds, D.

 

[Luke'sScreenName]

I suspect this is why Mahindra dealers seem to change brands so frequently around here... Your dealer is likely regret his decision to pick them up.

 

[3930dave]

I think there is a whole lotta lyin between all the entities involved when it comes to international and shipping / building in general. Because of the "popularity" of Tier 4 I ended up having to order mine straight from korea. Yea, everything else was just plain GONE and we all know why.
Anyways I just order mine and it took IIRC around 3 or 4 weeks. Then came the backhoe. They had been a dime a dozen for more than a few years and they also were gone but not just new sitting in Korea awaiting shipping, I mean didn't exist yet. I wasn't howling as it wasn't a business thing and I still had the old Ferguson anyways. The saga went on and the dealer showed me the computer and even more than the tractor how the projections were at best a guess more like pure baloney.
The whole thing went on with this It finally came into to the port in Elizabeth NJ and there it sat along with 8 others that were slated for delivery up the coast. After well over a week it left the port supposedly heading Northward Mine was the last one up in the truck, the last to be delivered with the others pretty much in a straight line to Northern Vt. It took days, possibly a week to get up that last 600 mile leg of the journey. All shown on the computer.
Now I dealt with trucking along that route for many years and I know how freight haulers get paid $0 if that truck isn't rolling so they don't just hang around ever unless they run out of hours. That hoe should have been delivered by the end of day 2 after leaving the port in NJ at the latest. With my crappy fork lift skills I could unload a small hoe in no more than 10 minutes with a forklift. Those guys who do it daily would take that long to dump, paperwork and be long gone. That's the way it is, period. The dealer was quite candid through the whole process calling the computer bull manure all along the way. I wasn't really pissed anyways just mystified as to how it could actually go like that. My point with this is one thing, THE COMPUTER LIES! Whoever , however that information gets entered is as valid as that Dream Sheet I filled out for where I wanted my next assignment in the US Army:thumbdown:. So don't get mad at the dealer whatever you guys do when he shows you this stuff. He is often as in the dark as you are.

More years ago than I care to count, I came across the expression "If your operation is disorganized to begin with, all you get when you automate is Automated Disorder".

Or put another way...... Garbage In, Garbage Out.

In the case of this thread, the 30+ days "By Air" that the dealer is stuck with may unfortunately be accurate though.

Rgds, D.

 

[ultrarunner]

Has anyone called Rush Limbaugh?

I say this only half jokingly...

Seldom have the radio on except when in the truck and recall being surprised to hear Mahindra spots during his show and even a link to the WWII military jeeps...

Stranger things have happened.

I had a problem that just was not getting anywhere... wrote a nice short e-mail copied to the Dealer and several up the Corporate Food Chain and then I followed up with a call to the "EXECUTIVE" Secretary of Sales just to let everyone know I had contacted the local TV Consumer Reporter and they would like to do a story and I just needed to be accurate as to the names and titles of all the players.

The secretary was a real sweetheart... she was friendly, seemed really concerned, promised to look into it and said she would be back in touch by the end of business and she did.

I've learned never to underestimate the power/influence of Executive Secretary's or High Level Admin Assistants... they speak for their boss and are good at getting things rolling because they know the players... just a thought...

Seems when you reach the right person the last thing they want is negative or bad press in the media if it can be avoided.

 

[bcp]

I wonder if Mahindra ships with Hanjin.

Ailing Korean shipper Hanjin moves to resolve cargo chaos - CBS News

Bruce