New 3039R

[ovrszd]

Let me tell you my story. I bought a used 955 that the salesman of the John Deere dealership took me to go and check out because he knew it was a good deal. I used it for a few years and during my busy time an internal pto drive shaft broke. The salesman loaned me a new 4600/4610. I don't remember which exact model but I do remember that they loaned me a tractor. About a week later there was a dealer audit by John Deere head quarters and they wanted to know where this tractor was. Well the manure hit the fan and the dealer came and got the tractor and cleaned it all up. I was told that I should be billed for the clean up and the hours of use etc. etc. Several month's later and still no bill so I asked the salesman about it. He said just keep your mouth shut and so I did.

This all sounds a bit unbelievable I know, but it's actually what happened. The only thing I need to add is that the salesman was my brother. When the time came to trade in my 955 for a 4410 I didn't haggle about the price or anything. I figured they had covered my back above and beyond with that loaner.

I'm not sure about current situations, but probably then JD owned the tractor until the dealer sold it???

 

[pmsmechanic]

I'm not sure about current situations, but probably then JD owned the tractor until the dealer sold it???

That's right!

 

[ovrszd]

That's right!

So if it got enough hrs on the tach it would have to be sold as "used" or as a "demo" at a reduced price.

 

[pmsmechanic]

So if it got enough hrs on the tach it would have to be sold as "used" or as a "demo" at a reduced price.

This was so long ago I don't remember everything exactly but I would assume that what you are saying is correct. Seems to me there was about 120 hours on the tractor. They weren't all put on by me as I didn't have it that long. All I know is that I wasn't about to ask any questions about it. I got a real good deal from the dealer and asking questions would have just stirred things up that were better left alone at the time.

 

[ovrszd]

This was so long ago I don't remember everything exactly but I would assume that what you are saying is correct. Seems to me there was about 120 hours on the tractor. They weren't all put on by me as I didn't have it that long. All I know is that I wasn't about to ask any questions about it. I got a real good deal from the dealer and asking questions would have just stirred things up that were better left alone at the time.

Yep, I wouldn't have either!!!

 

[tjse9006]

Got to try out the tractor this weekend. It seems like they fixed it but I haven't heard a word from JD.

 

[beenthere]

tj
What are you expecting to hear from Deere?

 

[tjse9006]

I think they should give me some trade allowance or my money back. I've had two of their tractors catastrophically fail in about a year. I really don't want to make payments on a new tractor that has had the entire front end replaced. The price we have to pay for these things I should expect some help. They sure didn't call me and tell me not to worry about my payment the month they had it.

 

[beenthere]

Deere corporate will deal through your Dealer, not direct with the customer..

The onus is on your Dealer.. and if he/she is interested or feels a need, will work it out with Deere Corp through the regional rep. Put the squeeze on your Dealer, others won't be too interested in your problem. IMO, and I could be wrong.

Just the way the line of authority and communication works. Similar to being employed and having to go through your boss, and not your boss's boss.

 

[tjse9006]

Just heard from the dealer and JD is going to give me an extra year of warranty. I wanted them to either give my money back or some money on trade. Am I being unreasonable? I just don't like the idea of making payments on a tractor that's had the whole front end replaced.