On the legal side of things, I'm curious - are these notices sent out by Registered Mail - ie. can the car manufacturer prove that you actually received the notice ?
I'd say that the minimum a vehicle manufacturer has to do is inform the vehicle owner of the fault/recall, and demonstrate "reasonable" effort to change out the part in a timely fashion once they become available from Takata etc. < Those steps would probably keep their Legal Dept happy, on their own.
I'm not aware of legal precedent that requires a vehicle manufacturer to supply free replacement loaners.... so IMO, any manufacturer that provides that free service voluntarily is going out of their way to compensate their customers for inconvenience..... I know it would certainly impress me from a service standpoint, and would seriously increase their chances of having me as a repeat customer.
Companies spend billions every year on media advertising; why not spend some money on loaner vehicles in this type of situation ?
Rgds, D.
Perhaps not in Canada, but in the US, registered mail is primarily for shipping high dollar value items.
Certified mail is for documents that must have assured delivery.
I agree that there may not be a requirement that a vehicle manufacturer supply free replacement loaners.
In my, case, requirement or not, I would have rented a car on my own, and filed a case in small claims court against Toyota.
In small claims court the defendant must appear, or the claimant automatically wins.
Is a Toyota representative actually going to be there? Maybe an attorney, but that is going to be an additional expense/nuisance for Toyota.
I do not think it matters if the recall was sent via certified mail. Once you go to the dealership, and inquire about the recall, you are on record as being aware of the recall.
You are kidding yourself, if you think that Toyota is doing this out of consumer benevolence!
Toyota is covering it's Axx !!!!