Car dealership is a crook.

[TheMan419]

I would call Chrysler. At least the current version of the dodge web site says the warranty is transferable. Also they may have a chat with their dealership.

 

[PILOON]

Dealerships and not 'crooked' but have some unique practices, like paying mechanics 40 hours per week and usually billing 60.
That is largely accomplished using fees and flat rate techniques.

Had one dealer charge fee to use the computer hook up, flat rates to change parts, and to add insult the mechanic took coffee break in my hour.
Also parts dept made him wait B4 they supplied the part. Then he said to proceed he needed to change some more.
My 'hour' actually cost me some $175. and I left with the same problem not fixed.
Oh and there was another 'flat rate' to install that part above and beyond my original hour fee.

Te part was a mere $20. all the rest was fees and labor.
Rest assured that dealership never saw my face again!
That was about 12 years ago.
Also they never even would give me a slightest hint of an estimate, basically leave it and we'll fix it! (bring your CC), just sign here!

 

[BigDog1956]

I still think the talk about what she paid is irrelevant. I said $20k because that's what she said. But was it actually 20k or was that a rounded ballpark figure???? That I cannot answer.

They very easily could have paid $16k for the vehicle. And then with tax, title, tags, dealer fees, etc etc could have ended up at $18,967 or something. It's just easy to say 20 grand.

Or she could have paid 20 grand and and tax, title, etc o. Top of that pushed the number to 23k????

I don't have exact figures as I felt (and still do) that they are irrelevant. I don't care if the dealer made $5k on the deal or $500 on the deal. Doing what is right is what matters.

They did service work on the vehicle while in their possession, as per Chrysler corporate, parts/service carries a 2year unlimited mile warranty.

So I guess the question is....Selling the vehicle as a whole with a 30 day warranty....Does that Trump the 2 year warranty on service work they JUST did?

She called corporate yesterday to confirm what I told her about the parts/service warranty. And they confirmed 2year. So they opened a case and gave her a case number. So we will see where that goes.

The buyer did not pay for seal repair, so she does not get 2yr warranty.....

 

[BigDog1956]

well 1 thing I was told many year's ago-a dispute is like someone getting divorced-----there is alway's 3 storie's, YOUR story-HIS story--THE truth..
TO bad the dealer can't defend himself in all this BASHING---I'll BET there is more to this STORY than what's been TOLD........

 

[kenmac]

I have rarely replaced a seal in a vehicle. My ram has over 100 k miles on it and no seals replaced. The factory seal went bad then a new installed seal went bad with less that 100k .My bet is, a bearing ,or something caused these two seals to go. That's why someone traded it in to start with

 

[Zerk]

Dealerships and not 'crooked' but have some unique practices, like paying mechanics 40 hours per week and usually billing 60.
ere!

Are you saying mechanics are getting 2/3 of what the customer is getting billed, as in paid for $40, and charging $60. That makes alot of sense to me. Something has to pay for the shop. If they don't like it they can work at home or their own shop.

I wonder if mechanics have higher rate of going on own, then other trades? Lots of small garages. Though not everyone has the brains or balls to go on their own.


Dealer was to pay for supplies, building, and make money. Profit is not a crime.

 

[Zerk]

well 1 thing I was told many year's ago-a dispute is like someone getting divorced-----there is alway's 3 storie's, YOUR story-HIS story--THE truth..
TO bad the dealer can't defend himself in all this BASHING---I'll BET there is more to this STORY than what's been TOLD........

This is true in many things, but with dealing with a woman about cars, it may be even more true. She may not be explaing things correctly, not on purpose, but she picks up on different details.

 

[PILOON]

Are you saying mechanics are getting 2/3 of what the customer is getting billed, as in paid for $40, and charging $60. That makes alot of sense to me. Something has to pay for the shop. If they don't like it they can work at home or their own shop.

I wonder if mechanics have higher rate of going on own, then other trades? Lots of small garages. Though not everyone has the brains or balls to go on their
own.


Dealer was to pay for supplies, building, and make money. Profit is not a crime.

No, if mechanics punch time card 40 hrs which at a $75. shop rate should earn the shop $3000,
but shop actually bills customers 60 hours at $75. or $4500.
Mechanic takes home 40 hrs of his pay scale. (not 60)

The end result is is a form of padding the bill.

%'s may vary but the over billing is a common practice created by fees and flat rates etc.
Then changing lots of parts (which carry profit) helps and naturally a new part won't come back to bite you.
A common argument is that if they don't install that part (s) then they won't warranty the job.

 

[kenmac]

I know several mechanics that punch no time cards. They work off of a book that tells how much time it takes to replace a part. If they change the part in under book time they still get paid for the full time listed in the book. They then go get the next repair job, and it starts all over again

 

[tjkubota93]

No, if mechanics punch time card 40 hrs which at a $75. shop rate should earn the shop $3000,
but shop actually bills customers 60 hours at $75. or $4500.
Mechanic takes home 40 hrs of his pay scale. (not 60)

The end result is is a form of padding the bill.

%'s may vary but the over billing is a common practice created by fees and flat rates etc.
Then changing lots of parts (which carry profit) helps and naturally a new part won't come back to bite you.
A common argument is that if they don't install that part (s) then they won't warranty the job.

That's not how it works. I was a mechanic working for flat rate (flat rape) pay. You flag 60 hrs, you get paid 60. Flag 20 get 20. Whether you worked 40 or 90. There are too many variables in each job for it to be fair if you ask me. The mechanic gets $25/hr or so. Shop charges around $100/hr or so. That's lotsa $ to made. Wrong? Unfair? I guess not, but the ONLY person making money at a dealer is the owner or a high level manager paid for the performance of the underlings.