Car dealership is a crook.

[Coyote machine]

It was outside 30 day warranty.Totally agree! She told them I don't want to spend the money on an extended warranty, I wouldn't have either. Also agree. Is it fair to make them provide something you did not pay for? She did pay for it, indirectly, in that it had just been repaired/replaced prior to the sale. Though the arguement is, they said they fixed it and they didn't.

If I am correct they replaced a seal. I would crawl under, and see where it leaked from. Was it that seal or something else? From what I googled there were problems with these.


I'd see if I could get a deal on fixing it. Agreed. While I live for the feud, I wouldn't take them to court. It was out of warranty is the bottom line.
Agree with what I colored blue above.


She did buy a used car. Yes. Even a knew one has problems. Which is why they come with a comprehensive MANUFACTURERS warranty, NOT a 30 day dealer offered limited warranty. Personally I don't think there should be problems closer to 100k. At that point I start planning on maintence in my budget. Brakes sooner for some. I don't drive in town.



The other thing that would dictate how long I went on about this, is the cost to fix. Few hundred bucks, ok, $2k, I would be more bitter, and try to work something out.


In the end, my opinion you are typically ahead in life not getting the extended warranty. Unless buying Jeeps.

NOTE: For clarity I posted in red and blue above to separate my statements from zerks original text.

Can't argue with your last statement about Jeeps, and Chrysler products in general. They are on the low end of the spectrum of vehicle quality, at best. One of the first American car manufacturers to need/want a bailout, which they managed to get, way back before the GM and others more recent government handout of taxpayer monies.

 

[Ford850]

The seal replaced as part of a used car repair prior to retail sale is an internal repair by the dealership. Its ONLY warranty is the same 30 day timeframe outlined in the contract the purchaser agreed to and signed at time of sale.
2 year warranty on parts applies ONLY to those bought via a retail purchase of the part while at the dealership for service, on a separate service order AFTER the 30 day warranty expires./QUOTE]
I agree with this. A warranty is nothing more than an insurance policy. If YOU pay for a repair, they can make that policy term what ever they want as part of their sales and marketing. It sounds like they say it's 2 years for a retail consumer repair. However if THEY are doing that same repair to a car to sell with a shorter warranty it saves them money since it is a shorter termed insurance policy. They didn't hide any of that up front, disclosing the car had a 30 day warranty. I can't see how they are required to cover anything, so it comes down to 'required' vs 'should'.

 

[Coyote machine]

+1

Thanks. I agree, obviously. And what you quote below holds up, mostly.
Let me exemplify.
I'm going to <snip> all but what I'm referring to...

Someone also stated

What you need to do (which I assume you know already) is find out in writing the dealers warranty on service work performed on used vehicles vs service work performed on vehicles brought in for service.

^^^Doesn't apply in this case. 30 days, contract signed stipulates what is covered and excluded for 30 days and # of miles.

If the service work performed on used cars sold exceeds the warranty work listed for the used car "as is with written warranty" I think you have a leg to stand on.

Red text above: There is NO both, 'as is and warranty'. The term is "as is/where is", and is used to say there is NO WARRANTY WHATSOEVER. It can go a million, or a mile, but it's a pure luck of the draw sale.

Although one might have a reasonable expectation for service work performed to last a significant amount of time, unless it's in writing, the only way you're going to find out is if the service work performed fails and you take it back (which you did and the dealer told you it was out of warranty per the written warranty).

Because for whatever reason the BUYER did NOT meet their end of the contract: 30 days.

Ultimately if the car was sold with a 30 day warranty, no matter what work they perform on it, my line of thinking is that anything that goes wrong with the vehicle after 30 days now exceeds the warranty and you're out of luck because your only expectation for any warranty work to last more than 30 days is to have it writing."

Totally agree with red bolded underlined '30 DAYS' text above^^


​But the dealer is a crook? If so, you could say worse about the buyer.

Agree with question about the dealer being a crook, NOT in evidence! Refer to 30 DAY rule!

BUT, the comment about the buyer's character is out of line. She may have been naive, but it is not a crime, nor does it cast light on character flaws of the buyer. She bought, in her mind a good faith deal. She should learn to be more informed in future purchase, for her own protection and knowledge gained by experience in life; hence the buyer beware caveat given numerous times by me and others in this thread.
Trust AND verify.

 

[Sigarms]

BUT, the comment about the buyer's character is out of line. She may have been naive, but it is not a crime and she should learn to be more informed in future purchases; hence the buyer beware caveat given numerous times by me an others in this thread.

My point was what the dealer did was not a crime, and is NOT a crook at the OP stated in the title of the thread.

What's good for the goose is good for the gander...

 

[Coyote machine]

The seal replaced as part of a used car repair prior to retail sale is an internal repair by the dealership. Its ONLY warranty is the same 30 day timeframe outlined in the contract the purchaser agreed to and signed at time of sale.
2 year warranty on parts applies ONLY to those bought via a retail purchase of the part while at the dealership for service, on a separate service order AFTER the 30 day warranty expires./QUOTE]
I agree with this. A warranty is nothing more than an insurance policy. If YOU pay for a repair, they can make that policy term what ever they want as part of their sales and marketing. It sounds like they say it's 2 years for a retail consumer repair. However if THEY are doing that same repair to a car to sell with a shorter warranty it saves them money since it is a shorter termed insurance policy. They didn't hide any of that up front, disclosing the car had a 30 day warranty. I can't see how they are required to cover anything, so it comes down to 'required' vs 'should'.

EXACTLY! Well put. And they're under NO obligation after 30 DAYS has passed, unless they chose to throw her a bone. End of story, case closed!:thumbsup:

 

[Zerk]

The seal replaced as part of a used car repair prior to retail sale is an internal repair by the dealership. Its ONLY warranty is the same 30 day timeframe outlined in the contract the purchaser agreed to and signed at time of sale.
2 year warranty on parts applies ONLY to those bought via a retail purchase of the part while at the dealership for service, on a separate service order AFTER the 30 day warranty expires.

Magnum-Moss, who's gonna floss, don't make a hill of beans worth of difference in this situation. There is no manufacturer involved here. The Chrysler dealer is selling a USED, NOT new car with a specific limited warranty. It is for a time frame of 30 days, not 31 or 2 years or some other dream of merchantability or Supreme Court case win. States give people rights, but not carte blanche unlimited power over a simple transaction like this.

Buyer beware absolutely applies at an absolute minimum because of the nature of the transaction. Remedies may or may not be on the books or written on a wall somewhere. Try to get satisfaction from boilerplate legalese and see how far one gets and how much time and money it takes for a satisfactory resolution. I'm betting my last ever dollar on complete frustration and hair torn out.
The dealer holds all the cards since they have all the money.
If the buyer decides to take them to small claims court, most of which, cost money to file and process through to outcome, then feel free to waste time and money to pursue the dealer.

I do agree there are ways to turn around the dealer, POSSIBLY, but threats, picketing, flaming them on the internet, like the title of this thread, aren't in the playbook of how to get what you want.

And the specific model and what exact price paid for it by the buyer has absolutely NOTHING to do with the problem. It's NOT about what she paid or if she got a good deal.
It's ONLY about that she had a 30 day warranty which expired BEFORE the leaking seal issue was resolved under the warranty. BUT, oh wait, the warranty EXPIRED! Too bad, so sad. This is again where the buyer fails to recognize that HER OBLIGATION under that exact same warranty was to deliver said car to the dealership within 30 days to resolve any problems with the car. Not when she finally got around to it; within the 30 days. Get it? 30 days. 30 days.

Maybe the dealership could toss her a bigger bone than an offer to cover some of the repair costs. MAYBE NOT too. So far, they haven't done so.


One last thing: one can always consider hiring the world's best negotiator: Captain Kurk, no wait.... the donald!:shocked: I hear he might be looking for a new job real soon.:drink:

I agree. Except you do realize must incumbents win the 2nd term. The historically the opposite party gets it in 8.

Regardless, of party, that is typically how it goes.

 

[LD1]

It was outside 30 day warranty. She told them I don't want to spend the money on an extended warranty, I wouldn't have either. Is it fair to make them provide something you did not pay for? Though the arguement is, they said they fixed it and they didn't.

If I am correct they replaced a seal. I would crawl under, and see where it leaked from. Was it that seal or something else? From what I googled there were problems with these.

Yes, only a 30 day warranty. But the current question at hand directly relates to weather or not the 2 year unlimited mile warranty is valid. Or if the 30 day overrides that. Will fine out soon enough when she gets a decision on the claim filed with corporate.

And yes, this leak is the exact seal they worked on. If it was anything else, we would not even be having this conversation. The list of service done clearly states they replaced the rear transfer case output shaft seal. And crawling under the vehicle, that is the ONLY thing that has any oil residue.

 

[Zerk]

What about if you has it fixed by local mechanic, would you expect better?

 

[dodge man]

I didn't read all the comments but I have one point. The fact that they are a Chrysler dealer has nothing to do with anything. Unless the vehcile was certified used, which something that old usually isn't, that has nothing to do with it. Its no better or worse that buying it from Joe Blows used cars.

If it were my vehicle, I would want the dealer to fix it for free but I wouldn't really expect them to.

 

[Zerk]

The twist is, if my local mechanic fixed it, and failed in 3 months, I would want to know what the warranty on the seal is. I would expect mechanic to eat labor, unless I specified brand of seal



Little funny here, cause she didn't pay for the work directly, but was told it was done.

What failed the work or the seal?