Car dealership is a crook.

[wawoodwa]

I must admit I am flabbergasted by all of the buyer beware advice. While well meaning, it doesn't apply to this case.

She bought the vehicle from a Merchant (dealership), not a private party. Moreover, it was provided with a warranty, which was expressly provided. Which means the transaction falls under multiple laws, including the UCC and the Magnuson Moss Warranty Act. There was an implied warranty of merchantability as well as it was not sold As-Is. She has more legal remedies, up to and including revocation of acceptance and return the vehicle for a refund.

Remember, warranties are provided by manufacturers and sellers not because they are required to by law (they could absolutely sell everything as-is), but to keep the sale intact. Without warranties, people would just drop the vehicle off and say, I'd like my money back. Many States do not allow the implied warranty of merchantability to be disclaimed.

She has rights, it is up to her if she wishes to use them. Or she can choose not to as well. I won't fault her for that. Time is money and sometimes the hours spent in righting a wrong is more than the value of what you are fighting. But to discard what rights she may have as "Buyer Beware" is not sound advice.

 

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es.

or other complete nonsense about which model she bought at whatever price,



CM out

Although I fall in line with most of your assertions, among them I disagree with this one. The model purchased is completely relevant. What made it ridiculous was for one nitwit here to think she bought an SRT talking out his butt and making little to small sense while hiding behind a keyboard.
The reason why the model is pertinent is because of the spread between trade in or auction price depending on where they ( dealership) acquired the vehicle... to sale price. The only reason this comes to the fore is because the dealership has made a ton of money on this car. Even if they purchased a new transfer case for 3K let alone to simply fix this one, they still have enough money to warrant this transaction as highly successful.
This was something to work with and begin to have a friendly discourse with the dealership. Having been in the business, I've seen this work on numerous occasions. It is ALL in the approach to acquire an outcome that is desirous for both parties. An auction price for this car is 7-8K even if it is an Overland. If it was a legitimate trade on even this model, they would make it seem to show 12-13K to the customer. If it was your run of the mill 6 cylinder Jeep grand Cherokee, then all of these figures become considerably less. The dealership has hit a home run with this transaction and has enough room profit wise to at least hold this customers hand.
It is simply convincing the dealership of the win-win situation to get this vehicle whole without putting it in their face. Contrary to what some believe, there are friendly methods to do so but once it crosses over to belligerence and accusations, it becomes much harder if not impossible.

 

[LD1]

I still think the talk about what she paid is irrelevant. I said $20k because that's what she said. But was it actually 20k or was that a rounded ballpark figure???? That I cannot answer.

They very easily could have paid $16k for the vehicle. And then with tax, title, tags, dealer fees, etc etc could have ended up at $18,967 or something. It's just easy to say 20 grand.

Or she could have paid 20 grand and and tax, title, etc o. Top of that pushed the number to 23k????

I don't have exact figures as I felt (and still do) that they are irrelevant. I don't care if the dealer made $5k on the deal or $500 on the deal. Doing what is right is what matters.

They did service work on the vehicle while in their possession, as per Chrysler corporate, parts/service carries a 2year unlimited mile warranty.

So I guess the question is....Selling the vehicle as a whole with a 30 day warranty....Does that Trump the 2 year warranty on service work they JUST did?

She called corporate yesterday to confirm what I told her about the parts/service warranty. And they confirmed 2year. So they opened a case and gave her a case number. So we will see where that goes.

 

[arrow]

I don't have exact figures as I felt (and still do) that they are irrelevant. I don't care if the dealer made $5k on the deal or $500 on the deal. Doing what is right is what matters.
.

To a dealership, morality is mostly measured in dollar signs. Unless one has worked with the general public, it is difficult to get to an understanding of the stances people take who sell things. Although you seem to care less what the transaction was exactly, this is mostly all the dealership is going by. That's the part that could have been worked with to acquire some assemblance of a successful outcome.
I understand completely of your reticence as you are simply a third party to all of this. My attempt was to afford this situation a pathway that I know could have worked as I've seen it too many times to do so.

At least she still has a shot with a case and hopefully this gets worked out to her advantage.

 

[LD1]

Point taken and I understand that you are trying to help.

But others arguing about how "bright" or lack thereof​ she is because of the price she paid, and the bickering back and forth about the value, which is subjective, was pointless. It added nothing relevant, or helpful to the thread. Just people needing to be heard, and needed that feeling that they are better than everyone else in that they would have been able to negotiate or find a better deal.

When it comes to shopping used, weather it be autos or tractors, everyone "seems" to be expert negotiators and can always get a better deal than anyone else. That mentality is not helpful, and not welcome in this thread. Believe me, there is ALWAYS someone who got a better deal no matter how good you thought you did.

 

[arrow]

So I guess the question is....Selling the vehicle as a whole with a 30 day warranty....Does that Trump the 2 year warranty on service work they JUST did?

At the dealership level it does as they can put whatever warranty they want on a car. They need the regional corporate supervisor to tell them they are allowed to fix the car and be compensated under warranty provisions.Most of the warranties I've seen are 3 months on power train only and are backed by corporate. If I have all the information correctly, they really shouldn't be giving your cousin this hard a time as a result for they have an out.
I am not privy to this "2 yr" thing as when i retired from this business in 2007, this was not available.To answer your question, any warranties attached to a vehicle from corporate, trump any warranties applied separately and locally by a corporate dealership. If she is successful with her case, she can bring this car to any Chryco dealership to get it fixed. She may have to pay a minimum $100 fee as a deductive.

 

[arrow]

But others arguing about how "bright" or lack thereof​ she is because of the price she paid, and the bickering back and forth about the value, which is subjective, was pointless. It added nothing relevant, or helpful to the thread. Just people needing to be heard, and needed that feeling that they are better than everyone else in that they would have been able to negotiate or find a better deal.

.

I agree completely. It comes with the territory. It simply seems to be the need of our species to be relevant and exclaim "I am" at any given opportunity.

 

[Zerk]

It was outside 30 day warranty. She told them I don't want to spend the money on an extended warranty, I wouldn't have either. Is it fair to make them provide something you did not pay for? Though the arguement is, they said they fixed it and they didn't.

If I am correct they replaced a seal. I would crawl under, and see where it leaked from. Was it that seal or something else? From what I googled there were problems with these.


I'd see if I could get a deal on fixing it. While I live for the feud, I wouldn't take them to court. It was out of warranty is the bottom line.


She did buy a used car. Even a knew one has problems. Personally I don't think there should be problems closer to 100k. At that point I start planning on maintence in my budget. Brakes sooner for some. I don't drive in town.



The other thing that would dictate how long I went on about this, is the cost to fix. Few hundred bucks, ok, $2k, I would be more bitter, and try to work something out.


In the end, my opinion you are typically ahead in life not getting the extended warranty. Unless buying Jeeps.

 

[Coyote machine]

The seal replaced as part of a used car repair prior to retail sale is an internal repair by the dealership. Its ONLY warranty is the same 30 day timeframe outlined in the contract the purchaser agreed to and signed at time of sale.
2 year warranty on parts applies ONLY to those bought via a retail purchase of the part while at the dealership for service, on a separate service order AFTER the 30 day warranty expires.

Magnum-Moss, who's gonna floss, don't make a hill of beans worth of difference in this situation. There is no manufacturer involved here. The Chrysler dealer is selling a USED, NOT new car with a specific limited warranty. It is for a time frame of 30 days, not 31 or 2 years or some other dream of merchantability or Supreme Court case win. States give people rights, but not carte blanche unlimited power over a simple transaction like this.

Buyer beware absolutely applies at an absolute minimum because of the nature of the transaction. Remedies may or may not be on the books or written on a wall somewhere. Try to get satisfaction from boilerplate legalese and see how far one gets and how much time and money it takes for a satisfactory resolution. I'm betting my last ever dollar on complete frustration and hair torn out.
The dealer holds all the cards since they have all the money.
If the buyer decides to take them to small claims court, most of which, cost money to file and process through to outcome, then feel free to waste time and money to pursue the dealer.

I do agree there are ways to turn around the dealer, POSSIBLY, but threats, picketing, flaming them on the internet, like the title of this thread, aren't in the playbook of how to get what you want.

And the specific model and what exact price paid for it by the buyer has absolutely NOTHING to do with the problem. It's NOT about what she paid or if she got a good deal.
It's ONLY about that she had a 30 day warranty which expired BEFORE the leaking seal issue was resolved under the warranty. BUT, oh wait, the warranty EXPIRED! Too bad, so sad. This is again where the buyer fails to recognize that HER OBLIGATION under that exact same warranty was to deliver said car to the dealership within 30 days to resolve any problems with the car. Not when she finally got around to it; within the 30 days. Get it? 30 days. 30 days.

Maybe the dealership could toss her a bigger bone than an offer to cover some of the repair costs. MAYBE NOT too. So far, they haven't done so.


One last thing: one can always consider hiring the world's best negotiator: Captain Kurk, no wait.... the donald!:shocked: I hear he might be looking for a new job real soon.:drink:

 

[Sigarms]

The seal replaced as part of a used car repair prior to retail sale is an internal repair by the dealership. Its ONLY warranty is the same 30 day timeframe outlined in the contract the purchaser agreed to and signed at time of sale.
2 year warranty on parts applies ONLY to those bought via a retail purchase of the part while at the dealership for service, on a separate service order AFTER the 30 day warranty expires.

Magnum-Moss, who's gonna floss, don't make a hill of beans worth of difference in this situation. There is no manufacturer involved here. The Chrysler dealer is selling a USED, NOT new car with a specific limited warranty. It is for a time frame of 30 days, not 31 or 2 years or some other dream of merchantability or Supreme Court case win. States give people rights, but not carte blanche unlimited power over a simple transaction like this.

Buyer beware absolutely applies at an absolute minimum because of the nature of the transaction. Remedies may or may not be on the books or written on a wall somewhere. Try to get satisfaction from boilerplate legalese and see how far one gets and how much time and money it takes for a satisfactory resolution. I'm betting my last ever dollar on complete frustration and hair torn out.
The dealer holds all the cards since they have all the money.
If the buyer decides to take them to small claims court, most of which, cost money to file and process through to outcome, then feel free to waste time and money to pursue the dealer.

I do agree there are ways to turn around the dealer, POSSIBLY, but threats, picketing, flaming them on the internet, like the title of this thread, aren't in the playbook of how to get what you want.

And the specific model and what exact price paid for it by the buyer has absolutely NOTHING to do with the problem. It's NOT about what she paid or if she got a good deal.
It's ONLY about that she had a 30 day warranty which expired BEFORE the leaking seal issue was resolved under the warranty. BUT, oh wait, the warranty EXPIRED! Too bad, so sad. This is again where the buyer fails to recognize that HER OBLIGATION under that exact same warranty was to deliver said car to the dealership within 30 days to resolve any problems with the car. Not when she finally got around to it; within the 30 days. Get it? 30 days. 30 days.

+1

Someone also stated

What you need to do (which I assume you know already) is find out in writing the dealers warranty on service work performed on used vehicles vs service work performed on vehicles brought in for service.

If the service work performed on used cars sold exceeds the warranty work listed for the used car "as is with written warranty" I think you have a leg to stand on.

Although one might have a reasonable expectation for service work performed to last a significant amount of time, unless it's in writing, the only way you're going to find out is if the service work performed fails and you take it back (which you did and the dealer told you it was out of warranty per the written warranty).

Ultimately if the car was sold with a 30 day warranty, no matter what work they perform on it, my line of thinking is that anything that goes wrong with the vehicle after 30 days now exceeds the warranty and you're out of luck because your only expectation for any warranty work to last more than 30 days is to have it writing."




​But the dealer is a crook? If so, you could say worse about the buyer.