Licoln 210 MP on 240v shorted out?

[radios1]

It is getting quite tiring to read so many that still believe that just because it is ‘made in China’, it is poor quality. Some very high quality items come from China. Consumer demand generally dictates.

the problem is avoiding the low quality products, you just can't tell.. you can't determine by price the quality of the Chinese products..

 

[radios1]

are they sending you a new welder with the upgraded board, that the problem has been corrected, though?. you shouldn't have to go through all this again..

 

[RNeumann]

As expected, Lincoln made good on the repair. I had faith they are a quality company that supports their products. Subsequent events have shown me they are even better than that.

The LWS called Monday to tell me my machine was ready. It was raining and I considered waiting to pick it up but thought I could cover it with a towel and keep it dry from the store to my truck.

"We've got it on the loading dock, please pull around to pick it up" I was told.

I get to the loading dock and see my machine. As I walk up to it, I see it is soaking wet. Looks like it has been left out in the rain. Next an employee comes thru the door with paper towels in his hand. He proceeds to wipe the machine down. I comment that "This can't be good for the machine." He says "It somehow got a little wet" He then says something to the effect of not to weld with it till it has time to dry out. As he lifts the front to wipe the display, water pours from the bottom of the case.

I tell him I'm not going to accept the machine and that he needs his technician to evaluate what damage may have been done by the water. The original repair slip mentions consultation with a Lincoln rep, by name. I return to the counter, accept the repair slip and drive home. Once home, I call Lincoln's CS line. The rep mentioned on the receipt is not there but I get a very nice man that tells me this could be a serious problem and please make sure the LWS technician contacts the Lincoln representative that originally consulted on the repair. I notify the LWS about my contact with Lincoln on Tuesday morning.

Yesterday (Thursday - Wed. was a holiday), I call Lincoln, ask for the rep and he says:

No, the LWS has not contacted him.
DO NOT accept or use that machine as it could be dangerous.
Lincoln will replace the machine under warranty.

Wow, just wow. Lincoln did not leave the machine in the rain but they are willing to replace it? That is amazing customer service.

So far as the LWS leaving the machine in the rain? Disappointing but people make mistakes. It is a fact of life. The true measure of a company is how it deals with its mistakes. The employee intending to send me home with a potentially dangerous machine? That is another matter.

Having not heard from the LWS by late afternoon, yesterday, I called and spoke with the guy I think is the Manager. He promised to get on it. He called this morning and said Lincoln is going to replace the machine under warranty and that it should only take a couple of days to get the paperwork sorted out.

I hope they will educate the employee that was going to send me home with a dangerous machine. I certainly plan to recommend they do so.

Lincoln, a quality company for certain. I'll happily buy more of their products.

Thx for the update......good things come to those who wait!

 

[dragoneggs]

the problem is avoiding the low quality products, you just can't tell.. you can't determine by price the quality of the Chinese products..

That not just a Chinese thing.

 

[radios1]

That not just a Chinese thing.

True, but, trade from China is far greater than other Countries that gave us really low prices.. and trade with Western European Countries is far more expensive!. so, we don't do nearly as much importing from them..

 

[RNeumann]

Urban Dictionary: Thread Hijacking

Get a room or start another thread!

 

[dragoneggs]

Urban Dictionary: Thread Hijacking

Get a room or start another thread!

Yah yah. Just adding a little color. Back to original programming.

Glad to hear Lincoln making good despite LWS incompetency.

 

[pgk]

As expected, Lincoln made good on the repair. I had faith they are a quality company that supports their products. Subsequent events have shown me they are even better than that.

The LWS called Monday to tell me my machine was ready. It was raining and I considered waiting to pick it up but thought I could cover it with a towel and keep it dry from the store to my truck.

"We've got it on the loading dock, please pull around to pick it up" I was told.

I get to the loading dock and see my machine. As I walk up to it, I see it is soaking wet. Looks like it has been left out in the rain. Next an employee comes thru the door with paper towels in his hand. He proceeds to wipe the machine down. I comment that "This can't be good for the machine." He says "It somehow got a little wet" He then says something to the effect of not to weld with it till it has time to dry out. As he lifts the front to wipe the display, water pours from the bottom of the case.

I tell him I'm not going to accept the machine and that he needs his technician to evaluate what damage may have been done by the water. The original repair slip mentions consultation with a Lincoln rep, by name. I return to the counter, accept the repair slip and drive home. Once home, I call Lincoln's CS line. The rep mentioned on the receipt is not there but I get a very nice man that tells me this could be a serious problem and please make sure the LWS technician contacts the Lincoln representative that originally consulted on the repair. I notify the LWS about my contact with Lincoln on Tuesday morning.

Yesterday (Thursday - Wed. was a holiday), I call Lincoln, ask for the rep and he says:

No, the LWS has not contacted him.
DO NOT accept or use that machine as it could be dangerous.
Lincoln will replace the machine under warranty.

Wow, just wow. Lincoln did not leave the machine in the rain but they are willing to replace it? That is amazing customer service.

So far as the LWS leaving the machine in the rain? Disappointing but people make mistakes. It is a fact of life. The true measure of a company is how it deals with its mistakes. The employee intending to send me home with a potentially dangerous machine? That is another matter.

Having not heard from the LWS by late afternoon, yesterday, I called and spoke with the guy I think is the Manager. He promised to get on it. He called this morning and said Lincoln is going to replace the machine under warranty and that it should only take a couple of days to get the paperwork sorted out.

I hope they will educate the employee that was going to send me home with a dangerous machine. I certainly plan to recommend they do so.

Lincoln, a quality company for certain. I'll happily buy more of their products.

Geeze! I bet you must of just about **** when you went around back to pick up your welder and saw it setting out in the rain drenched! I would make it a point to voice your opinion to the owner on the employee that set it out there in the rain. Sounds like Lincoln went over and above for you to take care of the problem even if the possible water damage wasn't even their fault.. Glad it worked out for you.
Pete

 

[BufordBoone]

Got a call from LWS saying the new machine had arrived from Lincoln. Said they expected just the machine but that Lincoln had sent new everything. I told them I'd box up all the remains (welding leads, gun, tips, etc.) I had from the first machine and bring it in. Made the swap and hope to get time this week to use it.

Lincoln has really gone above and beyond in replacing a machine that the LWS damaged.

One has to wonder why the LWS was going to send me home with a dangerous machine. I mentioned that and they denied it. Think I'll look up the owner's email and ensure he is aware of the incident. He can't fix it if he doesn't know about it.

 

[RNeumann]

Thx for the update!