Blew up Kubota motor

[Ford850]

What a mess. I first thought that place sounded like a bunch of shade tree mechanics trying to run a business. Turns out they are more of the shady tree variety. Good luck LD1, and thank you for taking one for the team and saving the rest of us from dealing with that company.

 

[newbury]

I quoted all the relevant posts I made previously about this frustrating "return" situation just to refresh everyone.

When I said friday that I had called and talked to the owner this time and not the belligerent shop manager....That must have been Bryan. Because on their website, they have listed Bryan and Robyn as owners. So when I called Friday....it was the shop manager that answered. I knew I didnt want to talk to him so I just asked if Robyn or Bryan was available.

Well it must have been Bryan, because today I got a call from a woman....Robyn.

She just wanted some more details about why I sent the block back before the refund was processed.

And (you all have seen the pics) I just told her that I was guaranteed a rebuildable MX5100 block that needed NO machine work. And that the block I received, and sent back, had a bore .003" oversized, deep scratches in the cylinder walls, hot-spots on the pistons and cylinder walls, AND WAS THE WRONG BLOCK....as it was NOT out of a TURBO tractor.

Well she flew off her rocker. Saying they had their "shop" check it out again and everything was in spec and perfect. The cylinders, she said were as smooth as can be and cannot even catch a fingernail in them scratches....and (this is funny), some emery cloth would take them scratches right out. She continued to defend her stance, saying she'd have no problem running that engine in her L5240. And asked me who I had check it (the block) out because there is nothing wrong with it. I told her I was the only one to lay hands on it and there is NO WAY I'd just slap new rings and bearings in that wore out block. The she said something like "you dont sound like your older than 30, how many of these have you actually worked on":laughing: But again I pointed out that regardless of the condition of the block, ITS THE WRONG ONE.

So she accused me of changing my story everytime I call, and that this is the first time I have said its the wrong block. And the shop manager told her that I said I "though" it was the wrong block but didnt get that far into it. NO. I SAID FROM THE BEGINNING IT WAS THE WRONG BLOCK. (But had it actually been "rebuildable" I'd have had no issues using MY cam. Which is why I pointed out all the other damage to their WRONG BLOCK).

This whole time she is very unprofessional using profanity just like the shop manager. Nothing serious, Just the 4 letter d, S, and H words.

She also accused me as being the reason they fired the girl (who just had a baby) that sold me the block.

In the end she said she something like: "You've already cost me enough money and a good employee, I'll refund your $1750 but you're eating the freight charges"

I said I would be calling my CC company. Which I just got off phone with

Did you record the conversation?

 

[LD1]

I don't think there was ever a girl.

There was certainly a girl. Now weather she got fired or just had a kid???? But She was the one who always answered the phone when I called, she is the one that coordinated return shipping, and she is the one I sent the pictures to (same pics I posted here) about the damage to the block.

Just so I know I am not off my rocker....who here would re-assemble that block to install in a $20k tractor without machine work done?

 

[LD1]

Did you record the conversation?

I wish

 

[buckeyefarmer]

Good job on the swap.

Many yrs ago i helped Dad rebuild his 8N engine. I was a 2nd pair of hands, like most kids not that interested at the time.

 

[Diggin It]

https://www.bbb.org/us/ky/kevil/profile/tractor-parts/west-kentucky-tractor-parts-inc-0402-5000138

Business Management

Mr. Brad McKinney, Vice President
Mrs. Robyn McKinney, President

 

[hawkeye08]

Sorry for your troubles on the credit LD1, seems too many places have gaps in the skilled workers, folks doing jobs they have no business doing. I am not surprised by the owners response, the woman you dealt with likely did not know details personally, but rather was just parroting what she was told. It seems the first answer you got (that they did not have a block that would work for you) was correct.

 

[Ford850]

I remember reading this Yelp review before LD1 ordered from them, and discounting it in my mind as a typical exaggerated negative review. I went back to read it again and it's surprising how similar it is to LD1's experience. West Kentucky Tractor Parts-Internet - 6375 Joppa Landing Rd, Kevil, KY - Phone Number - Yelp

 

[David Wayne]

I just read the BBB complaint that Diggin linked, Supposedly a guy got fired for that one as well. I am thinking if his fuel tank wasn't rusty, why fire the guy making the sale? And if LD1's block is as good as they say, why fire the girl?
What did she do wrong? I think nobody has been fired, they just want to make you feel like a heel.

 

[LD1]

I remember reading this Yelp review before LD1 ordered from them, and discounting it in my mind as a typical exaggerated negative review. I went back to read it again and it's surprising how similar it is to LD1's experience. West Kentucky Tractor Parts-Internet - 6375 Joppa Landing Rd, Kevil, KY - Phone Number - Yelp

That yelp review is from 2013. Specifically names the same sales girl that "supposedly" was fired over my ordeal.

So they fire someone that had been there at least 5 years???