Update on RX6010 with low hours motor failure

[millsan1]

I am at a loss here.

He bought a machine. Received machine.
Machine came with a warranty. Machine survived the warranty.

1 year later after end of warranty, machine has mechanical failure.

Why on God's green Earth, does the manufacturer owe him anything? The agreed upon purchase price included costs the manufacturer could reasonably expect to incur during the warranty period. Once that period is over, and certainly by a year, too bad so sad.

The fact that the machine is low hours has zero to do with anything.

I feel for the OP for having a machine go bad on him. I really do. But Kioti owes him nothing. He got what he paid for, a machine and x years warranty. (I don't know length and it doesn't really matter). That concludes their business.

If an owner bought a machine and absolutely used it into the ground and had multiple warranty claims, would it be fair for the manufacturer to come back and ask for more money, since they didn't anticipate so many issues? No, of course not. And this is the opposite side of that same coin.

 

[CMV]

To OP...IF you decide to walk away from the Kioti after fixing it and go with something else, check out Mahindra. While shopping I didn't care for the machines (in the sizes I was looking at) compared to others as much, but their warranty was better than everyone else. If I'm remembering right, it was 2 yrs "bumper to bumper" (everything except 1 year loader and routine maintenance stuff) then 7 yrs power train.

By "didn't care for the machines" I don't mean there was anything really wrong with them, just little things I noticed comparing this to that, and those were mostly just the overall feel in operator station. The things I disliked probably a non-issue with the low hrs you put on the machine.

 

[4570Man]

I’ve heard way worse warranty issues with Mahindra when they were actually in warranty. That seems like several steps backwards. Even with that aside the fit and finish on their machines is awful

 

[Coyote machine]

IMHO, millsan1 is correct and says what I've said on TBN many times; people expect any manufacturer to eat the whole cost of items big and small even AFTER the contractual warranty has passed by x amount of months, or in this case over a year later.

That thinking is naive, and unrealistic. It is too high an expectation, and not a real world analysis.
Manufacturers often answer to shareholders, who want profits, not losses due to goodwill overreach. Companies are in business to make, not loose money. Otherwise the manufacturer's warranty would be for life, no questions asked.

When one buys a product and a warranty is agreed to it's a shared risk situation. Sometimes the consumer makes out, and sometimes his risk and costs associated with his purchase don't satisfy his expectation. In the OP's case he looses, but it still does not mean it's somehow the manufacturer's fault, nor their obligation to repair his tractor free or at cost, or similar.

From the little we know, based on what the OP shared, in this case he lost. Sometimes one wins, sometimes not. No matter what, his case does NOT make Kioti the bad guy(s).

Now if the manufacturer had a run of bad valve collets, or a bunch of defective crucial engine parts, it might be a different story, and there might be a class action, and so forth. This seems to be an isolated situation, which again can happen to ANY manufacturer's product; especially as a result of maintenance, or lack thereof, use and or abuse, etc. by an owner, which is also NOT the manufacturer's responsibility or obligation to fix.
And number of hours IS not an issue. A million hours and 1 year off warranty- still OOL. (Out of luck- there is the mentioned risk factor).

If the OP says he has better things to do with his time than come here, then why bother to begin with?! What did you want/expect from TBN members posting your plight with so few pertinent details that we cannot really help you without more of same? No-one is telling you to go away; and I for one, of many would like to know exactly what is is you want/wanted from us?
Can you give us that at least?

 

[CMV]

I致e heard way worse warranty issues with Mahindra when they were actually in warranty. That seems like several steps backwards. Even with that aside the fit and finish on their machines is awful

Even on new ones? I only looked at 2 machines at 1 Mahindra dealer, so teeny tiny sample size, but as for fit & finish, everything seemed fine. Paint looked good, panels lined up well, wiring harnesses tied up well, etc.

I didn't like the engine vibration or how it didn't smooth out real well at operating rpm - wasn't terrible but having just tested several Kubotas & Kiotis within 48 hrs was noticeably different.

The seat on the newer one - 2638 vs 2538 I think were model #s - didn't move back far enough so felt a bit cramped. Reaching for some of the controls felt a bit awkward too - probably due to already being uncomfortable feeling too far forward. 2538 loader joystick was awkward, but 2638 was placed really well.

I couldn't raise and curl loader simultaneously. Not saying Mahindra loader doesn't do that, I just couldn't hit the sweet spot to make it do it while testing it. Granted, it took a while to get the coordination right on my Kioti too and still goof it up at times. Kubota really does that well....

Then there was little stuff like having to unpin the brush guard and move it just to open hood, not liking the way the loader hydraulic lines were routed and looped low on machine (looked like they were begging to get snagged & ripped off), and purely cosmetic but the wheels looked bad in that silver finish.

But overall, seemed like fine machines. Were priced same as similar spec L3301 and more than Kioti CK3510SE without all the SE gadgets. A few more HP so not apples:apples. I didn't walk away thinking Mahindra was junky, just not for me after comparing closely with similar Kubota and Kioti at the time. Pricing surprised me as I was expecting a much lower OTD price on the Mahindra vs the Kubota but that could have been the one dealer I shopped or various incentives at time I was shopping.

Anyway, if I just went through what OP did, that extra year (or more depending on brand) of engine & transmission warranty would probably be a big selling point. Kubota is 5 yrs, LS & Kioti (now, not when OP bought his) 6 yrs. No idea what everyone else is, but Mahindra was only one I shopped that had 7, so that's worth something. My experience with LS was similar to OP's with Kioti - out of warranty, "your problem not ours". Since I don't have or know personally anyone who has a Mahindra (nor do I visit that section of forum much), I can't comment on how willing they are to honor that long warranty. One would assume if they tout having such a long warranty period they'd actually honor it? Otherwise would be a joke....

 

[4570Man]

Even on new ones? I only looked at 2 machines at 1 Mahindra dealer, so teeny tiny sample size, but as for fit & finish, everything seemed fine. Paint looked good, panels lined up well, wiring harnesses tied up well, etc.

I didn't like the engine vibration or how it didn't smooth out real well at operating rpm - wasn't terrible but having just tested several Kubotas & Kiotis within 48 hrs was noticeably different.

The seat on the newer one - 2638 vs 2538 I think were model #s - didn't move back far enough so felt a bit cramped. Reaching for some of the controls felt a bit awkward too - probably due to already being uncomfortable feeling too far forward. 2538 loader joystick was awkward, but 2638 was placed really well.

Then there was little stuff like having to unpin the brush guard and move it just to open hood, not liking the way the loader hydraulic lines were routed and looped low on machine (looked like they were begging to get snagged & ripped off), and purely cosmetic but the wheels looked bad in that silver finish.

But overall, seemed like fine machines. Were priced same as similar spec L3301 and more than Kioti CK3510SE without all the SE gadgets. A few more HP so not apples:apples. I didn't walk away thinking Mahindra was junky, just not for me after comparing closely with similar Kubota and Kioti at the time. Pricing surprised me as I was expecting a much lower OTD price on the Mahindra vs the Kubota but that could have been the one dealer I shopped or various incentives at time I was shopping.

Anyway, if I just went through what OP did, that extra year (or more depending on brand) of engine & transmission warranty would probably be a big selling point. Kubota is 5 yrs, LS & Kioti (now, not when OP bought his) 6 yrs. No idea what everyone else is, but Mahindra was only one I shopped that had 7, so that's worth something. My experience with LS was similar to OP's with Kioti - out of warranty, "your problem not ours". Since I don't have or know personally anyone who has a Mahindra (nor do I visit that section of forum much), I can't comment on how willing they are to honor that long warranty. One would assume if they tout having such a long warranty period they'd actually honor it? Otherwise would be a joke....

My experience is every control on the machine including the loader valve is very rough use. I’ve never owned one and probably never will so I have no first hand experience with the warranty. I have used a few so my claim isn’t completely unfounded.

 

[Trillium Farm]

I’ve heard way worse warranty issues with Mahindra when they were actually in warranty. That seems like several steps backwards. Even with that aside the fit and finish on their machines is awful

Absolutely ! Warranty is only good if manufacturer is willing to abide by it, not what I've heard about Mahindra, but then again I don't know all the facts about the stories flying on various forums.

 

[ritcheyvs]

IMHO, millsan1 is correct and says what I've said on TBN many times; people expect any manufacturer to eat the whole cost of items big and small even AFTER the contractual warranty has passed by x amount of months, or in this case over a year later.

That thinking is naive, and unrealistic. It is too high an expectation, and not a real world analysis.
Manufacturers often answer to shareholders, who want profits, not losses due to goodwill overreach. Companies are in business to make, not loose money. ...

True. But if all (or most, or even many) Kiotis experienced catastrophic engine failure just one year out of warranty none of us (Kioti owners) would be happy and the Kioti brand would soon be history. Except for a very few rare cases it is reasonable to expect a quality Diesel engine to function for many thousands of hours, providing it is properly maintained. In this particular case I would expect Kioti to be interested in understanding why this engine failed.

 

[Trillium Farm]

True but if all (or most, or even many) Kiotis experienced catastrophic engine failure just one year out of warranty none of us (Kioti owners) would be happy and the Kioti brand would soon history. Except for a very few rare cases it is reasonable to expect a quality Diesel engine to function for many thousands of hours, providing it is properly maintained. In this particular case I would expect Kioti to be interested in understanding why this engine failed.

I think Kioti knows and have assessed the fault lies with the owner.

 

[Industrial Toys]

As I found out, warranty limitations are not cast in stone. It's always worth a try especially for untimely catastrophic failure.

I'm sure manufacturers could not be interested any less about odd failures. Sheit happens for a great many reasons. It's all about doing business in broad strokes.