MikeInEburg
Veteran Member
The items that I ordered on March 29th shipped today.
BXPanded contact?
- Thread starter wakeshredder
- Start date
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cat fever
Elite Member
Just got off the phone with them. My order was on April 13, I was told it would ship by Friday. I was also told it was going to ship last Monday so I'll just have to wait and see what happens.:confused3:
I might have a little more understanding if they would hold off charging my credit card until they ship. But they are more than willing to take payment at the time of order.
I might have a little more understanding if they would hold off charging my credit card until they ship. But they are more than willing to take payment at the time of order.
Rcso
New member
Ordered mine April 10. Arrived today after 3 phone calls. Funny thing was, I received a call back today from the guy I talked to the second time saying it was shipping today and I should have it Friday! I had already received an email last week with a tracking number. I told him I was expecting it today within the next hour and he proceeded to tell me it had just shipped today and I should have it Friday! I didn’t correct him. Heck, I might have another PTB arriving! Doubt it, but doesn’t matter. Already got mine on
It seems as though this thread has morphed in to an "instant gratification" rant. These small manufacturing companies are not Amazon. They must go manufacture your tooth bar or whatever. Patience people!
I am a toolmaker by trade and have been in manufacturing and prototyping for several decades so I am well aware of the process.
Its better to quote a longer delivery time and be early than the other way around.
Agree. Communication would definitely improve the angst. People and businesses are losing communication skills and are suffering for that. There should be a grassroots effort with management to improve those skills. Customer Service should be a top priority of any business and communication is the key to that.
There are some people that will never be pleased but most people are reasonible, especially when you are honest with them. Sometimes an "act of God" happens where it's out of everyone's control and you just have to deal with it.
Where I use to work we manufactured engineered systems (finishing powder coating equipment) for big pocket customers. Part of the package was guaranteed 24 hour up time or we pay the customers down time. Someone got the bright idea to NOT stock some key parts to reduce overhead. Customer went down and they needed a unique part. We had a sales guy stop in and did not understand why a part was not available. I explained that ordering in tool steel, machining it, having it ground, heat treated then plated and lapped takes time and we do not have a machine to set the amount of parts required , push a button and it falls out the other side complete.
I told him that machine is between our time travel machine and the one that turns straw into gold.
Where I use to work we manufactured engineered systems (finishing powder coating equipment) for big pocket customers. Part of the package was guaranteed 24 hour up time or we pay the customers down time. Someone got the bright idea to NOT stock some key parts to reduce overhead. Customer went down and they needed a unique part. We had a sales guy stop in and did not understand why a part was not available. I explained that ordering in tool steel, machining it, having it ground, heat treated then plated and lapped takes time and we do not have a machine to set the amount of parts required , push a button and it falls out the other side complete.
I told him that machine is between our time travel machine and the one that turns straw into gold.
Diggin It
Super Star Member
^^ I'm not sure what any of that has to do with not answering phones, not replying to emails and not keeping track of orders in process and ship dates. I don['t see anybody saying they want to order after noon and have it arrive the next morning. They just want to be kept informed.
RoyKing
Platinum Member
Yes they are hurting business especially repeat, but even large ones screw that up this up home depot showed not shipped, truck company says got large tailgate only package for you. Walmart did double ship. Since they have not responded here, I'd say overwhelmed