BXPanded contact?

[Rcso]

Made my order on 10 April. Called after 1 week to check on it and was told it would ship out the next. Called Thursday of the second week and was told maybe the 3rd week. Called today (3rd week) and was told I’m on his “short” list and he was going to have to check with the “factory” and see what was going on. Said he would contact me back this afternoon with an answer. No call back...... I’m planning on calling tomorrow and canceling the order. Everything I have heard, the PTB is great, but the lack of concern and no customer relations have ruined the deal for me. I’ll just use the money and get a grapple instead.......

 

[RoyKing]

You will happy with the product just wait not everybody is amazon

 

[eubie5]

just talked with a guy who answered the phone. obviously hasn't started to work on my order, but said it would ship by next friday. we will see. I'm getting the PTB with space on each end to mount the 3" edge tamers. when i had him on the phone, he was wondering out loud if that can even be done(it can, i've seen video of people using them together). that's how i know my build hasn't even started.
i ordered that, and the hydraulic testing kit.

 

[Doofy]

Made my order on 10 April. Called after 1 week to check on it and was told it would ship out the next. Called Thursday of the second week and was told maybe the 3rd week. Called today (3rd week) and was told I’m on his “short” list and he was going to have to check with the “factory” and see what was going on. Said he would contact me back this afternoon with an answer. No call back...... I’m planning on calling tomorrow and canceling the order. Everything I have heard, the PTB is great, but the lack of concern and no customer relations have ruined the deal for me. I’ll just use the money and get a grapple instead.......

Patience is a virtue. Living in Alaska teaches one to either order things early or be prepared to hurry up an wait. Amazon changed that, to some extent but they won't ship everything. Most small companies are at a great disadvantage and communications and manufacturing may lag during peak demand. Give them a chance and you may be impressed with the quality.

 

[randee]

Thanks to the OP for letting us know!
I bought some pallet forks, cause I had an immediate need for some. I was looking at some other design, but since they were several weeks out I went with the BXPanded. I read reviews talking about super quick shipping and was sold.

Ordered Monday, emailed them Tuesday, no response yet. Think they would at least get back to you with an ETA or something.
Love the PTB, very nice addition. I took it off and couldn't wait to get it back on. Definitely worth the money!
Sounds like they need to get some more employees, start filling orders.

I might have to look at a different option for some pallet forks.

 

[Rcso]

Got an email of shipping confirmation yesterday. Supposed to be here Tuesday. I can understand production running behind, but there is no excuse for not answering the phone, not returning messages, or not answering emails. Communication goes a long way. A small blurp on the website stating production is being delayed due to high volume orders would at least give someone a heads up. Or at least tell someone on the phone up front “expect shipping to take a minimum of 3 weeks”. Just saying.....

 

[cat fever]

I agree, I called again yesterday and was told he would call me back with a shipping date. NO call yet!

 

[randee]

that makes complete sense, I was looking for an option that would ship immediately, the reviews I read and the website lead me to believe that would be the case.
A note on the website explaining the time frame would have been helpful for me.

Even an automatic reply on email / voicemail saying we are behind and we will get back to you as soon we can be something...

The reason I found this thread was because I was wondering if bxPanded was out of business, and I was an idiot for ordering from a company that went out of business months ago

Glad to hear that I might get my order or a refund, it would be nice to have an ETA however.

 

[cat fever]

Hang in there randee,

I have never seen (in person) the PTB that I ordered, but everyone that has one loves it, so I will wait till it comes. Very anxiously. :laughing:

 

[RoyKing]

I've seen this problem repeat itself, small company Product gets discovered by the internet then it can't keep up the demand. The owner is not tech savvy web site gets out dated and office help isn't adequate. Yes there are lots of solutions but probably one guy who can't delegate in charge. Even if he would just sign on and post the lead times. FitRight hyd tells you up front I'm 19 weeks behind