OP
scratchpad
Bronze Member
When you buy out-of-state local warranty service is uncertain.
Tractor manufactures reimburse dealers for warranty work via pre-set reduced labor rates and pre-set reduced parts prices, so warranty work is only marginally profitable to dealers. Kubota electrical components ordered for repairs, warranty or non-warranty, cannot be returned for credit. Others probably the same.
Manufactures limit warranty transportation reimbursement.
Dealers prefer to have the cushion of $1,000 gross profit on a new compact tractor sale before commencing minimally profitable warranty repairs.
Some out-of-state buyers call national HQ to complain about indifferent reception for warranty work at near-home dealer but for national HQ this out-of-state complaint is an endlessly playing broken record. Dealers are independent businesses.
What value do you place on hassle-free new tractor warranty service?
The topic of buying out of state and saving several thousand dollars has come up in conversation with a few different salesman. Mainly only to try and keep them honest. part of that conversation was that the dealers will still do warranty work, however, more than likely not gonna get a courtesy transport and might also get pushed to the back of the line.
I value a good shop as long as they value a good customer