Customer ... Service???

   / Customer ... Service??? #51  
If we only knew the reason for bad customer service, me thinks it starts at the top where no one is taking pride in their company and or the company is so big and rich, which leads to an I dont care attitude which leads to a take it or leave theres the door attitude...........

This is so true! I worked for a company that had a contract for many millions of dollars. Senior management felt they had the contract locked in and that the customer would not or could not cancel the contract. The I don't care attitude trickled down and they found out that the customer could and would pull the contract. Things improved very quickly after that.
 
   / Customer ... Service??? #52  
Video on customer service....or the lack of...

 
   / Customer ... Service??? #53  
Thanks. I didn't know that the VMs for a Legacy keysystem, would have an internet connection.

I'm still not sure the VM would work for me. I have a bunch of phones ringing all over the place.

Ideally, I would like it to go to auto attendant first to get rid of ROBOCALLS, then still ring ALL those phones and then go to VM.

I know, I sold a system a while ago, farmed out the programming, but that system wouldn't do exactly what the customer wanted either.

it doesn't have to have an internet connection just an IP connection on your own LAN. The web pages are served from the CallPilot itself.
 
   / Customer ... Service??? #54  
Video on customer service....or the lack of...


S&H is my dealership. I have bought two tractors off of them over the years. One New Holland, and one Kioti which I currently have. While Mike is no longer there, they are still a pretty good bunch to deal with.
 
   / Customer ... Service??? #55  
As for that case. To get deeper into such a problem requires shop time (around $100.00/hr CDN plus 13% HST, around here) and a customer sometimes doesn't want to pay for that. Plus, it often doesn't involve putting the thing back together.

That customer doesn't strike me as being very effective at dealing with such matters. I have sold enough equipment and know how totally out of their element some people can be.
 
   / Customer ... Service??? #56  
This is so true! I worked for a company that had a contract for many millions of dollars. Senior management felt they had the contract locked in and that the customer would not or could not cancel the contract. The I don't care attitude trickled down and they found out that the customer could and would pull the contract. Things improved very quickly after that.
Exactly and with you and me at the bottom of the trickle trying to make a living, still trying make a difference.
 
   / Customer ... Service??? #58  
That video is one of the reasons why, why there is a lack of customer service around the country, no one is held accountable, everyone gets a sticker. That brand tractor should be named and held accountable for not backing the warranty, dont give me the two side story crap, tractor dealers and companies are hiding, they KNOW this site exists and they can come on here and tell there reason for not standing behind their tractor defects. The only company that I seen really stand behind their product is Toyota.....
 
   / Customer ... Service??? #59  
That video is one of the reasons why, why there is a lack of customer service around the country, no one is held accountable, everyone gets a sticker. That brand tractor should be named and held accountable for not backing the warranty, dont give me the two side story crap, tractor dealers and companies are hiding, they KNOW this site exists and they can come on here and tell there reason for not standing behind their tractor defects. The only company that I seen really stand behind their product is Toyota.....

I have had a different experience with Toyota. We bought my wife a new Toyota Solara in 2007 with the renowned 4 cyl. engine. She liked it fine until just before 100,000 miles it started going through a lot of oil. It being a newer car and me being an old timer I looked it over and didn't recognize anything under the hood. A friend suggested that I look on your tube to see if there was anything there.Boy was there. It seems that in that time span Toyota got a batch of bad pistons and rings that started giving problems around 100,000 miles.They did a semi silent recall that we didn't hear about because we moved about the time this all came up and of course our mail got all screwed up. My wife did say that we had received one letter saying there was a possible problem and we would be notified later if our car was involved then we moved and the forwarding address expired apparently before we got a second letter, if they sent one. When I told my wife about it we made an appointment with the closest dealer with a reasonable reputation, the closest one to us has a terrible rep.. Any way we took the car in and the service writer listened to our story and told us the procedure they had to go through to verify we had one of the bad ones. He then scanned the vin # on the dash and said "I'm sorry but your 10 days too late for the program. We will do the piston replacement for $4000 and that does not include any other problems we may encounter". I blew my stack and told my wife lets go before I get in trouble but she insisted on talking to the manager. He backed up his service manager and told us that he would be glad to give us a good deal on a new one. I let him know the chances of us ever owning another Toyota and we left. This is the 2nd Toyota that I've lost the engine in but the first was a Tacoma 4 cyl. that got a wrist pin rattle at 145,000 mi. They wanted $3500 to replace the pistons. I sold it, in pieces to one of their mechanics and even delivered it for him as I was there with a trailer already.

I worked construction most of my life and knew a lot of guys that drove them and swore by them but I guess I'm just a bad apple kind of guy with them.

By the way when we first bought the car I said that we needed to have the dealer service it so they could keep up with any computer updates. The closest dealer did the first service and when it came due for the second my wife, who is normally right on top of this kind of thing, realized that it was due on a Sat. afternoon when she was getting ready to take our grandkids,visiting from Co.,to Universal Studios. I went out to do the oil change myself and had to use a cheater wrench to get the drain plug out because it was so tight and the plastic gasket was ruined. That ended having them touch the car.
 
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   / Customer ... Service??? #60  
I have had a different experience with Toyota. We bought my wife a new Toyota Solara in 2007 with the renowned 4 cyl. engine. She liked it fine until just before 100,000 miles it started going through a lot of oil. It being a newer car and me being an old timer I looked it over and didn't recognize anything under the hood. A friend suggested that I look on your tube to see if there was anything there.Boy was there. It seems that in that time span Toyota got a batch of bad pistons and rings that started giving problems around 100,000 miles.They did a semi silent recall that we didn't hear about because we moved about the time this all came up and of course our mail got all screwed up. My wife did say that we had received one letter saying there was a possible problem and we would be notified later if our car was involved then we moved and the forwarding address expired apparently before we got a second letter, if they sent one. When I told my wife about it we made an appointment with the closest dealer with a reasonable reputation, the closest one to us has a terrible rep.. Any way we took the car in and the service writer listened to our story and told us the procedure they had to go through to verify we had one of the bad ones. He then scanned the vin # on the dash and said "I'm sorry but your 10 days too late for the program. We will do the piston replacement for $4000 and that does not include any other problems we may encounter". I blew my stack and told my wife lets go before I get in trouble but she insisted on talking to the manager. He backed up his service manager and told us that he would be glad to give us a good deal on a new one. I let him know the chances of us ever owning another Toyota and we left. This is the 2nd Toyota that I've lost the engine in but the first was a Tacoma 4 cyl. that got a wrist pin rattle at 145,000 mi. They wanted $3500 to replace the pistons. I sold it, in pieces to one of their mechanics and even delivered it for him as I was there with a trailer already.

I worked construction most of my life and knew a lot of guys that drove them and swore by them but I guess I'm just a bad apple kind of guy with them.

By the way when we first bought the car I said that we needed to have the dealer service it so they could keep up with any computer updates. The closest dealer did the first service and when it came due for the second my wife, who is normally right on top of this kind of thing, realized that it was due on a Sat. afternoon when she was getting ready to take our grandkids,visiting from Co.,to Universal Studios. I went out to do the oil change myself and had to use a cheater wrench to get the drain plug out because it was so tight and the plastic gasket was ruined. That ended having them touch the car.

Did you try contacting a Toyota rep? I guess everyone has different luck and some have great luck, I'm on the bad luck ship welcome aboard. My son bought a used 1998 Tacoma for $12,500.00 in 2000, in 2004 he had to start patching the frame, then around 2005 someone told him of Toyota buy back, he didn't believe it at first til he was told by someone else so he took it to the nearest dealer, Toyota gave him $12,000.00...........

I had a 1998 F150 bought used in 2001, in 2006 with 80k blew the well known spark plug, cost a couple 100 to re-thread the head at a local garage I go to, Ford wanted to replace the motor at my cost.
 

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