So this picture you provided
View attachment 721180
on the red link above, it looks like part is broken to the right.
If that part had another bolt hole for the black link to bolt through, then there would be zero flex in the system, so I'm ruling that out.
Instead, that part was longer to
block the flex motion (keeping the black link below the red link) causing the black link's rotation upwards to force the red link upwards as well.
Now, with the part broken like that, the black link may be able to flex upwards enough, such that the black link is in line with the red link, whereupon there would be no tendency for the red link to rotate, and instead all of the force of the upward riding cutter would go straight through the links to the attaching bolts, and something gives.
If you'll excuse poorly-drawn scrawl on paper I've tried to illustrate this:
View attachment 721182
If the red link was better lubed, the red link may continue rotating with the black link and nothing bad may happen, but if the red link doesn't readily move then the black link more easily "catches up" with the red link and comes in line with it, causing the linear compression.
In fact I just found a picture from
this manual :
View attachment 721187
Here you can see that the black links on the mower in question (orange & leading to the lower left in this pic) are supposed to be inside that upper link, and that upper link is supposed to be longer and have a bolt through... which will do what I described above.
Some of the pictures in that manual show the main triangle having 3 bolt holes; if this one's got 3, the flex link should be in the middle hole to allow more flexion.
Fix the flex link, and it'll work within a reasonable range of motion.
Or, leave it how it is, and use chains instead of the black links.
Either way, I'm with BH and the dealer on this one; operator error (in this case, a failed fix) caused those arms to break.