Customer ... Service???

[Diggin It]

This one's the opposite.

Planning a project and looking for some things. One item has been out of stock for months. I find a 'contact us' email early this morning and figure I'll drop a note while I have it on my mind, knowing full well I wouldn't hear back until Monday at least.

Three hours later I get a reply from a sales rep with an informed response to my question. I wouldn't expect that on any Saturday, let alone a Holiday

The reply led me to another question, so I sent that and told them to enjoy the Holiday and I could wait until Monday. Less than three hours this time to another informed reply and a couple of questions to me. Now I have more questions and this is turning into a conversation, but I won't be sending anything else until Monday.

 

[2LaneCruzer]

Got on a chat line with a representative from Amazon; she had some difficulty understanding what I wanted, but we eventually got on the right track and gave me the information I needed. She closed by asking "Is there anything else I can do for you?" I said, "Well, I could use a hug, but we'll save that for later."

She replied "Hugs X 3, from South Africa".

I said "Thank you very much from Oklahoma"..

 

[JDZ735M]

I have to say I had an 'experience' with TMobile that started off not being very good but ended up renewing my confidence in them.

For some reason I was not getting the "short codes" delivered to my cell phone. This is when you log in to a site from a new browser and the site sends you a verification code to your registered cell phone to have you verified before you can get in.

I had tried to get this resolved once and basically gave up on TMobile's customer service ever getting it resolved.

Finally decided to give it one last try. The CSR I got on this call actually knew how to, and took responsibility for, getting it resolved. He even followed up with a call back a few days later to verify that everything was working as it should.

to TMobile customer service on the third try!

 

[Herness]

Got on a chat line with a representative from Amazon; she had some difficulty understanding what I wanted, but we eventually got on the right track and gave me the information I needed. She closed by asking "Is there anything else I can do for you?" I said, "Well, I could use a hug, but we'll save that for later."

She replied "Hugs X 3, from South Africa".

I said "Thank you very much from Oklahoma"..

That's a great story. I had the opposite experience with the customer service recently. Had to call aldimobile phone number 15 times before I got an answer. After that i found this site and they are of course much more responsive.

 

[2LaneCruzer]

That's a great story. I had the opposite experience with the customer service recently. Had to call aldimobile phone number 15 times before I got an answer.

I hope the rep could speak English!

 

[Molalla1]

I hope the rep could speak English!

2Lane. I come across this constantly . . . "they" think they are speaking English, but it is so heavy in their own accent that I have little to no idea what they are saying.

 

[2LaneCruzer]

2Lane. I come across this constantly . . . "they" think they are speaking English, but it is so heavy in their own accent that I have little to no idea what they are saying.

I recently was so frustrated I began talking to the guy in Bong language (I think that's what it's called, or maybe Jive language). He stammered around for a few seconds and hung up on me. "What can I do for you?" Comes out something like this.."Whall-fot cal-fan Ile-fi dool-foo forl-for youl-foo?"

 

[PILOON]

I usually get; "We are experiencing an unusual number of calls today, please be patient to retain your position"
followed 30 mins later by a click and the dial tone.0 as I'm disconnected.

AND while waiting, horrible music interrupted frequently by some praises of their terrific services.

 

[bmg88201]

I had a terrible time with a software co. The person I talked to sounded like he was from India and said his name was George Washington, I thought you have got to be kidding me, “George Washington”. I said well my name is Ronald Reagan and I need to talk to someone that speaks English. I could barley understand him. I got zero help, ended up getting a friend from work that is in the IT dept.

 

[Molalla1]

I recently was so frustrated I began talking to the guy in Bong language (I think that's what it's called, or maybe Jive language). He stammered around for a few seconds and hung up on me. "What can I do for you?" Comes out something like this.."Whall-fot cal-fan Ile-fi dool-foo forl-for youl-foo?"

Pretty sure a bong is to smoke MJ from . . . ?