My first suggestion would be login to your UDM and check the dashboard for network usage and speed to see if the upstream (WAN) link is running at the speed you expect.
Logged in to Unifi Network app, using Speed test on dashboard page.
On UDMPro WiFi:
Up Down
4.44 34.9
7.04 58.7
5.78 54.0
11.2 83.9
12.2 25.2
————————
8.11 51.34
I can't access the UDMPro subnet when using the StarLink Wifi, so to get an apples to apples comparison, I downloaded a copy of the Ookla Speedtest application and ran it on my MacBookPro laptop.
Using Ookla Speedtest desktop for Mac against Zeta Broadband, Rancho Murieta, CA
On UDMPro SSID On WiFiTemp StarLink SSID
Down Up Down Up
39.1 7.14 124 7.46
39.7 7.49 44.1 6.05
17.0 4.06 66.5 3.42
57.7 8.94 56.2 8.36
42.5 9.96 56.5 9.16
_______________ _______________
39.2 7.52 69.46 6.89
All tests were run between 9:30AM - 10:00AM PST today.
The StarLink WiFi is clearly faster, with one download speed reaching 124 Mbps. I've never seen anything close to that on the UDMPro WiFi.
I'm running a dozen Unifi network cams on the UDMPro using Protect, and five of them are WiFi cams. All five are accessing the same Unifi AC-Pro access point. Disabling the WiFi network cams and repeating the tests on the UDMPro WiFi only shows a slight, maybe 5%, speed increase.
If not, there may be a kinked cable, or bad connection.
I made an Ethernet cable using Ubiquiti Networks UISP Cable Carrier Cat 5e Shielded Outdoor Ethernet Cable and their shielded connectors. The Network app report that the WAN port on the UDMPro is operating at 1 Gbps.
If that checks out, my next suggestion would be to check that the UDM has DNS servers set to something like 4.4.4.4 and 8.8.8.8 as sometimes switching from a different ISP those settings get left behind and if not altered will make everything slow.
The UDMPro WAN is set to use 1.1.1.1 and 1.0.0.1 for DNS.
In general, check to see that the UDM has a WAN address in the 192.168.1.N range, and that it is doing DHCP for the 192.168.10.N subnet that you are running.
The UDMPro WAN IP is 192.168.1.50, and the UDMPro DHCP server is manually configured to issue addresses in the 192.168.10.6 - 192.168.10.254 range. That seems to be working, as Network shows all devices on that subnet have IP addresses in that DHCP range.
I would double check that any devices with static IPs know that they are 192.168.10.N, and that they are showing up on the UDM correctly.
I don't have any devices using static IPs.
Then I would check to see what the CPU & memory usage on the UDM. If either one is over 75% or so, you either need a UDM-PRO,
Memory usage on the UDMPro is 90%. Here's a plot that shows CPU and Memory usage:
or you might want to check the DPI (deep packet inspection) settings and your threat settings. BUT reducing either of those categories reduces your network security.
I have disabled both DPI and threat detection. Enabling them doesn't seem to slow things down much.
What access points are you using with your UDM? (Unless they are quite old, I doubt that they are a problem, but one never knows...)
Three Unifi AC Pros and one AC-LR. As mentioned, the one AC Pro services the four WiFi network cams. Everything else is wired.
On a hunch, I repeated the speed test after I stopped the Protect application on the UDMPro.
Repeated using Gunsmoke SSID with Protect application stopped
Down Up
36.4 10.9
55.2 7.17
37.9 14.6
33.5 9.31
34.3 5.02
———————
39.46 9.4
Download speed was pretty much identical, while upload speed was slightly better. I don't think Protect and the cameras are the problem.
Just for completeness, I used an iPhone Pro12Max to run the StarLink app speedtest while connected to the StarLink Wifi. One run only produced 38 down and 3 up. When I ran the Advanced test, I got 35 down and 7 up router to internet, and 545 down and 52 up iPhone to the StarLink router. That makes it clear that the bottleneck is somewhere in the UDMPro or its associated subnet, but darned if I know where to look for it.
I appreciate the help, ponytug.
