Well, what lowered the boom for me was calling and getting "voicemail full." That made my decision easy.
CC refund was easy, don't even think it took me 20 minutes and I could almost understand the agent's accent. it's in their court now.
Much rather would have had the grapple than this, tough break all around. My best guess is too many ouchies in too short of a span. The Disease Which Shall Not Be Named, Trying to move to a bigger factory and the whole contractor kerfuffle, Ted having his own issues.
As for me, lesson learned. I'll likely be heading to my local dealer for a grapple, it's not exactly the style I wanted, but at least I can get my grubby little mitts on it same day as cash changes hands.