2520 3 pt hitch arms rubbing - any alternatives?

[sneaky]

A well-written letter to someone like, say, the vice president of sales, for John Deere works WONDERS. They really do listen to their customers, but apparently, the dealers don't always have the authority needed to make certain things right...

Would you happen to have an email address for this person?

 

[Runner]

"Would you happen to have an email address for this person?"

I do not have an email address. I sent my letter by mail to the address listed on the John Deere "Dealer Experience" questionaire (which is the survey they send you after you buy something from them). The mailing address was:

P.O. Box 656
Farmington, MO 63640-9902

Since this is a MO address, it may just be for the region that I am located in. Correspondence in other areas may need to go somewhere else.

 

[sneaky]

Saga continues. I called Deere to see if the dealer had indeed opened a DTAC. They did not.

So, now the Deere customer service representative has had to open a DTAC and someone from Deere will be calling me in the next two days according to her.

I guess what amazes me is how unhelpful this 'gold' dealer's service department is. Using the "widen the tires" excuse is kind of simplistic. It almost makes buying a new tractor for the dealer support rather worthless.

 

[Runner]

Now that your situation has been brought to the attention of "corporate" I'll bet you get some action.

I sure agree, it shouldn't have to come to that.

Best of luck.

 

[sneaky]

Deere now says that the territory manager will make the decision with the dealer. Not sure if this is good news as the dealer has been rather unhelpful.

 

[glc24]

Deere now says that the territory manager will make the decision with the dealer. Not sure if this is good news as the dealer has been rather unhelpful.

Hello sneaky
I hope you get something positive out of this. I've yet to read where JD footed the entire bill for replacing the arms on an out of warranty tractor

Greg

 

[sneaky]

Still nothing from Deere or the dealer. Called back yesterday to talk with customer service person named Hope. She is on vacation. Called again to find someone else to talk to, got put on hold for about a 1/2 hour and finally hung up.

Looks like Deere is pretty useless at this point. The dealer, Barnett Implements of Chehailas, WA, has proven to be good at taking money but lousy at attempting to even find a solution that does not involve the word 'no'.

I had ordered another $700 or so in implements and had to cancel as I wanted to see how they would handle this scenario. Was going to purchase another $1k this summer, but no way. If the economy tanks much further in Lewis County they'll be done soon. Stupid how a service manager can negate future sales by being a hard ***.

 

[sneaky]

Finally got Hope to respond. Interesting that the dealer and JD territory sales responded to the case notes as having taken care of the problem, which they did not.

Today, the territory sales person named Adam Ryan called. He offered the fix of 3/4" wheel spacers a $60 value that Deere is willing to shoulder the burden.

The other option is he will take the $60 off of the cost of draft arms. I reminded him that the draft arms are $660. He will now up that to 25% off for a savings of $165.

Question I have is whether the wheel spacers will work well or not. Anyone have experience with this?

 

[Runner]

That's the first I've heard of wheel spacers being available for the 2520. I'm sure they would help, but I think the new-style draft arms would be better. Might be worth a try if they're free, and would give a little more stability to boot.

 

[hammerhead22]

I have the new 3pt arms and i have rubbing. any Ideas?