UPDATE. Finally Mahindra has a tested solution to this EGR valve/MIL light problem ! I can't go into details but a solution is forthcoming from Mahindra. IT WILL BE A FIX AS FAIL. Your owners in warm weather areas are probably not seeing this problem so don't call your dealer an expect it to be done. They will Know if your having a problem as soon as they plug it in.Its a month or two down the line . I would suggest if your are considering buying a 2225 or 2265 wait till end of summer.:cool2:
2555/2565 EGR system issues.
- Thread starter Jabonee
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dickfoster
Elite Member
Thanks for all the good stuff you do.
JerryK
Elite Member
- Joined
- Feb 21, 2004
- Messages
- 3,240
- Location
- Vanderbilt, Michigan, USeh?
- Tractor
- Mahindra (2011)5035 HST TLB & (2016)2555 HST Cab & (2017)1526 HST(2018)Cub Cadet Pro Z 154L (1991) Caterpillar E70B
But, but, I wanna buy one now........ sniff, sniff-sniff [ looking at a 2555 HST CAB, front blower, FEL shipped from Chattanooga assy... once I give them some money..... ]
dickfoster
Elite Member
But, but, I wanna buy one now........ sniff, sniff-sniff [ looking at a 2555 HST CAB, front blower, FEL shipped from Chattanooga assy... once I give them some money..... ]
Simple make that a free fix as part of your purchase deal, in writing of course. Problem solved and it might make Mahindra move a little bit faster.
JerryK
Elite Member
- Joined
- Feb 21, 2004
- Messages
- 3,240
- Location
- Vanderbilt, Michigan, USeh?
- Tractor
- Mahindra (2011)5035 HST TLB & (2016)2555 HST Cab & (2017)1526 HST(2018)Cub Cadet Pro Z 154L (1991) Caterpillar E70B
Make Mahindra move faster.... that's the best one I have heard this week.......
[ Thanks, will do... ]dickfoster
Elite Member
Make Mahindra move faster.... that's the best one I have heard this week.......
Like I've always said, the wallet is the largest ear and most sensitive hearing organ of the human anatomy.
Be patient guys. Mahindra is well aware of the issue now and the fire has been lit under providing the solution. I'm guessing they have gotten enough bad complaints from customers that the issue is now front and center. Like I said in my earlier post I would wait till the units come from the factory updated if you are thinking of buying one, that way you don't have to pay pick up and delivery if your dealer or Mahindra dose not cover it.:thumbsup:
dickfoster
Elite Member
I just went through that kind of an issue with my little temp gauge problem. I gotta tell ya, Mahindra is starting to drop the ball big time and they need to sit down and do a rethink and they need to do it fast.
They actually wanted to have me take my tractor to the dealer on my nickle way to h e l l and gone down to Yuba City to reflash the ECU to take care of a very minor issue, a Mahindra issue, with a stupid simple ECU reflash that they now intend to carry out over the Internet. That's a BAD BAD way to go about it because it's fraught with all kinds of problems that are going to jump right up and bite Mahindra in the backside. That's putting a whole lot of stuff to go wrong into a process that is actually so simple it's just plain silly. Re flashing an ECU is a simple task that takes only minutes. Those of you with tuners for your cars and trucks know this. It just doesn't require all the rigamarole of hauling tractors around the country to do it in a bassackwards fashion. Now you're looking at adding in Internet connectivity problems (speed doesn't matter), what browser are you running, what OS are you running, etc. etc. etc. H E L L Mahindra can't even run a decent web site and they are now going to expose themselves and their user base to all of the Internet mess for a relatively simple OBDII ECU reflash process? Trust me, the likes of Microsoft, Comcast, Apple, Dish, etc. etc. don't care if your Internet connection drops halfway through the reflash or who's to blame, so why expose yourself and everyone else to all of that unnecessarly? Maybe ever who dreamed this nonsense up should be shown the door, perhaps they can find a job at Microsoft.
Thankfully for me I chose my dealer wisely and he is going to pick the tractor up himself and haul it down to Yuba City to do the reflash. It's silly but as long as it's not my nickel, I don't care, as long as it's taken care of. I can do without the tractor for a few days, I just hate to see so much waste and so much stupidity and that is just what this is, stupid. I've seen people try this with other products and it never works out well. As an Engineer for most of my life I learned the value of KISS (Keep It Simple Stupid) early on. If you go looking for trouble you're sure to find it and that is exactly what I think Mahindra is doing here.
Never wait for problems to fix themselves because they never will so fix all the tractors now whether or not someone is griping about it. Warm weather, cold weather it doesn't matter, if it's broke fix it because sooner or later it will likely come right back to Mahindra anyway.
Mahindra's moto is SELL'SELL"SELL. At least in my opinion as a dealer tech. Tech support is very poor. It was abizmal 3 years ago when we started as a dealer. Its gotten slightly better but still has along way to go. I think thats why you customers are having issues with your dealers. They are just frustrated. They can,t get help. My DSRs a great but they are spread to thin.Simply,Mahindra is hurrying to much to get the product out and not doing enough testing to shake out the problems before releasing to the consumer. If Mahindra would use the money they lavish on sales meeting for tech support things would improve quickly. Insted they send them off all over the country. Staying at Hiltons. Eating steak and lobster.Sightseeing and going to shows while kissing there a##s to SELL'SELL'SELL.When I go to Mahindra training school my dealer pays for everything but lunch and were not eating steak.:thumbdown:
dickfoster
Elite Member
About the quickest way to develop a failing business there is. Happy customers are the best salesmen they can have while unhappy customers will easily cost them 10 times whatever they spend in marketing just to break even on the deal. Don't take my word for it, ask Detroit how customer abuse and taking advantage of customer loyalty worked out for them. I wonder how much they've spent trying to get back in the game and chase Japan and Europe who had a minor market share before Detroit took a crap in their own soup. Apparently it was enough to break them. Chrysler is now owned by Fiat (after two taxpayer bailouts) and they don't call GM Government Motors for nothing. They've had to fire sell most of the European brands they once owned while downtown Detroit looks like either an apocalyptic nightmare or a smouldering war ruin. Selling a bunch of junk is going to get them nowhere fast. It's a small world and it's getting smaller every day as bad news travels faster and faster.
