Advise on being ripped off at Kioti dealer

[RollingsFarms]

Is this a dealership that sells only tractors or a dealership where they sell all sorts of outdoor things and happen to have a few Kioti's on the lot too? Reason I ask is there was a car dealership around here that sold Mahindra few years ago. It was weird seeing rows and rows of cars, service department set up for cars and trucks and then a few tractors off to the side for sale. Wonder how they would service those tractors at a car dealership? They no longer sell tractors so I'm guessing Mahindra pulled the plug or something.

 

[4570Man]

I would go get it in pieces. It sounds like you and a blind monkey could do as good a job putting it together as the dealer.

 

[u122423]

They sell tractors and farm equipment, a Case dealership to start but just starting selling Kioti about a year ago.

 

[Winmac]

I don't think they are trying to rip you off but there definitely are some concerning issues.
Removing the loader and frames is typical for a split not sure what issue they could have run into during removal, usually straight forward.
The tractor is split now and issue is identified. However I would expect that the shaft replacement would at least require partial disassembly of the transmission, adding to the billable hours, hence the increasing price.

Taking it out of there in pieces may not be the best solution, bringing in another mechanic to complete the job might be the best reasonable solution.

 

[RollingsFarms]

They sell tractors and farm equipment, a Case dealership to start but just starting selling Kioti about a year ago.

That's very odd for a dealer that specializes in tractors to be so clueless about how to work on them. Wow. I was thinking I had solved the mystery and this was some dealer that sold tractors on the side or something.

 

[zzvyb6]

That's why I bought a green one. The dealer is very successful. The same owners have 4 dealerships within 20 or so miles of me. The mechanics drive new vehicles. I can order service parts and they ship them directly to my house, they suggested the tractor model for me that their expertise recommended, and they say hello when I stop in to get a hot dog. They also service and supply parts for Kuhn and Stihl stuff. Guess where I shop and how well I sleep when tts hay season ?

When I need a tractor, its TODAY and even sometimes THIS morning, not when a dealer can get around to fixing problems with their mechanics or their accountants or their supply chain.

 

[CurlyDave]

I would go get it in pieces. It sounds like you and a blind monkey could do as good a job putting it together as the dealer.

I agree.

You just bought a new tractor and were thinking of trading this one in, so you don't need it right away.

If you have a dry place to store the parts, start looking for a mechanic to put it together if you don't want to do it yourself. Even if it takes a while you will be ahead of the game.

 

[stan33]

Taking it out of there in pieces may not be the best solution, bringing in another mechanic to complete the job might be the best reasonable solution.

That's what I was thinking.

You can have your tractor back in pieces or you can pay what we demand, however ridiculous the amount. Excuse me????
Try and find a recommended mobile tractor mechanic to go in there and give you a fixed price for the work and check on what the dealer has done already, is correct, and then put the thing back together in their workshop. That way you will know on the spot if any of the parts are missing and the dealer can then supply them out of his own pocket.
If he refuses to allow your mechanic to work in his workshop or if you can't find anyone, get onto Kioti head office (Contact Us | Kioti Tractors) ...customer relations manager or even higher up if they will let you; explain your situation to them and maybe even give them a link to this thread. They really aren't going to want their dealers getting this kind of reputation....they should handle the dealer for you. It shouldn't matter to them whether or not they own the dealership...when an authorised dealer sells a product, manufacturers have an interest in ensuring that dealers uphold their reputation by doing the right thing by people who buy their products. Area reps are usually more concerned with selling products to dealers and having a good relationship with them, than they are with end consumer brand reputation,
which is why you might have got that response.
The dealer admitted that he allowed someone who didn't have the ability to fix your tractor, to work on it. Tell that to Kioti.
Then when you get your repaired tractor home, try and return the new tractor if you feel like it. Then never go back there, 'cos chances are if they have done this to you once, they will do it again.

 

[LD1]

So let me get this straight.

They told you the part alone was $400.

Book said 4 hours to tear apart. Assuming thats without a loader, so giving them the benefit of the doubt, call it 6 hours labor with the loader.

Once split, assuming another 4 hours to isolate and replace the bad part, then another 6 hours to button everything back up. And thats being generous. So even then though, 16 hours @ $120/hr shop rate + $400 part is ~$2300. And I would consider that to be about worst case scenerio.

Further, they said $2800 to pick it up now. Well, $2800-$400part = $2400......$2400/$120/hr is 20 hours.

Did it really take them 20 hours to tear the thing apart? I am no expert, but give me 20 hours with a CUT that I am totally unfamiliar with and I am pretty confident I could have loader off, all sheet metal/wiring off, and have it split everywhere, motor, trans, and rear all separated. Actually think in 20 hours I could do all that AND put it back together.

So now they are saying that you can come and get it right now for $300, which makes no sense. As they are willing to say the $2400 in labor to this point we wont charge you for, AND knock $100 off the part:confused2: Seems a good deal. We tear it all apart for you, tell you whats wrong, give you the $400 part, and only charge you $300:confused2:

But if they put it back together, they will charge you $2900 more just to do that. ....... $2900/$120hr ....are they figuring 24 hours more to put back together?

A few questions....Just what is their "shop" rate? (I am assuming $120/hr because thats about average)?
Just where in ohio are you located?
I am assuming the tractor is still split and in pieces, and assuming the $300 includes the part and its already in the trans, is this the case? or is $300 just buying you a tore apart tractor and you still need to spend $400 on the new part + put it back together.

 

[stan33]

The $300 sounds to me like a ransom for a heap of parts and I bet it doesn't include the new part either.
Kioti better get on the phone to these people and sort them out.