Advise on being ripped off at Kioti dealer

[doxford jim]

Methinks a letter to corporate Kioti is due. Not only does this defy good business principles but it also shows Kioti in a bad light.
A scathing letter to US head office could do a lot to make the dealership change their minds. Of course there is always the internet and small claims court procedures and the local press if things got bad. Things are not good for you at present and the fact that the dealership is starting to think, should make a difference.
Good luck and please let us know how you make out.

 

[doxford jim]

Methinks a letter to corporate Kioti is due. Not only does this defy good business principles but it also shows Kioti in a bad light.
A scathing letter to US head office could do a lot to make the dealership change their minds. Of course there is always the internet and small claims court procedures and the local press if things got bad. Things are not good for you at present and the fact that the dealership is starting to think, should make a difference.
Good luck and please let us know how you make out.

 

[stan33]

i would phone Kioti. If you get an overseas call centre, ask to speak to a supervisor and ask them to put you through to customer relations in the US office. Then follow up with an email to the person you speak to. Don't give up until you find someone in the US head office, with some authority, who is sympathetic and who agrees to speak to the dealer.

 

[LD1]

I am actually surprise that they are offering to let you take home a basket case tractor, that they tore apart, for only $300.

Even if that dont include the new part, if they can tear it apart for $300, why cant they put it back together for $300?

And even further disturbing is the comment about them splitting it at the wrong place. Thats THEIR fault, NOT yours. You shouldnt have to pay for a dealers mistake.

If you were to take your tractor in for a engine oil change, and they accidentally drained the transmission instead, Would you be expected to pay for not only the engine oil, but the transmission oil change and time spent doing that as well?

I know we are only hearing one side of this story, but if any of this is true, I would be looking for a new dealer. And would be really concerned that I had just purchased another new tractor from them.

 

[Winmac]

And even further disturbing is the comment about them splitting it at the wrong place. Thats THEIR fault, NOT yours. You shouldnt have to pay for a dealers mistake.

In mechanics it's very seldom you know the exact problem when there could be multiple failures the cause the same issue, it's called troubleshooting.


The tractor came in with a no drive condition with an unknown failure, Perhaps they first split the tractor at the clutch joint expecting to find the issue there, when everything checked out. They would then have to split the tractor again at the transmission joint, to check the coupling.

 

[4570Man]

I am actually surprise that they are offering to let you take home a basket case tractor, that they tore apart, for only $300. Even if that dont include the new part, if they can tear it apart for $300, why cant they put it back together for $300? .

Because they don't know how.

 

[Industrial Toys]

I would have no faith left in this outfit whatsoever, pay the $300, take the parts and run. I know, it's not so easy, but it's an unusual offer, that you should probably accept.

 

[davesl708]

In mechanics it's very seldom you know the exact problem when there could be multiple failures the cause the same issue, it's called troubleshooting.


The tractor came in with a no drive condition with an unknown failure, Perhaps they first split the tractor at the clutch joint expecting to find the issue there, when everything checked out. They would then have to split the tractor again at the transmission joint, to check the coupling.

If the mechanic admitted he split it "in the wrong place" then it was not troubleshooting and the owner should not be charged for the hours. Book hours are what should be charged.

The guy just bought a tractor from them and they try to play games with the hours of work?? Time for a new dealer.

 

[Leejohn]

I would get that out of there asap. Get you a parts and service manual and if you can't do it, there are a lot of guys around that can put it back together. Have your parts manual with you when you go to get it, in hopes it well help making sure you are getting all you parts. Don't be paying for there schooling, the dealer should have sent someone for the training to work on tractors.

 

[Industrial Toys]

One of my principles in business is not to charge customers time for me to learn something. Unless that has been agreed upon. Hey, I don't know what I am doing, may not be able to fix it, but expect to be paid for my time, type of thing.

How many times have I seen shops that claim "factory trained technicians" when one guy went on a day long course, three years ago. Sometimes that one guy isn't even there anymore.

EDIT: It's been my experience that in dealing with "Bad" people, things usually don't get better.