Amazon delivery problems using USPS

[tractorshopper]

My brother works for USPS. He has showed me pictures of how they receive trucks of Amazon materials hardly shrink wrapped and falling off pallets all over inside the trucks. Think Jenga. The USPS then has to try to re-sort everything and figure it from there.

Not saying USPS is great, but Amazon is also less than perfect.

 

[davesl708]

My brother works for USPS. He has showed me pictures of how they receive trucks of Amazon materials hardly shrink wrapped and falling off pallets all over inside the trucks. Think Jenga. The USPS then has to try to re-sort everything and figure it from there.

Not saying USPS is great, but Amazon is also less than perfect.

It is not just USPS that is damaging packages and not getting them delivered on time.
I just received a large box from Amazon delivered by FEDX. I new it arrived when I heard a loud bang on the front door. The large box was laying on the sidewalk. Apparently it landed there after hitting the door first. The driver was already moving down the road by the time I walked ten feet and opened the door. The box end was damaged an a hole punched through it. Luckily the contents were fine.

 

[Oaktree]

USPS is so short handed that they usually can't even keep up the work load during non-holiday times. Its strange that they just can't seem to understand that most of us don't really need delivery 6 days per week.

Blame Congress for that one. Pretty much every time the USPS has submitted reorganization plans to Congress for approval (as they are required to) there is much gasping, fainting and gnashing of teeth from certain members of said body about how discontinuing Saturday delivery will cause undue hardship, crater the economy and unleash plagues of locusts upon the land. Needless to say, they never approve it.

 

[davesl708]

Blame Congress for that one. Pretty much every time the USPS has submitted reorganization plans to Congress for approval (as they are required to) there is much gasping, fainting and gnashing of teeth from certain members of said body about how discontinuing Saturday delivery will cause undue hardship, crater the economy and unleash plagues of locusts upon the land. Needless to say, they never approve it.

The union is a major driver of keeping Saturday delivery and the overtime it cost. Big uproar every time dropping Saturday delivery comes up the union fights it.
Most of us don't even need five day a week delivery. Nothing important comes through the mail that a one or two day delay would effect.

 

[Soundguy]

So far this week, 2 packages that amazon says were delivered to me by USPS were not received. Didn't get the tracking number for the first one, as it was unavailable once I clicked on the "Did Not Receive" button. They sent me a replacement for that one, received today. Another package listed as received today did not appear. This time I recorded the tracking number, entered it at USPS, and it says they delivered it to another town, another zip code. My correct address is on the amazon order. Will have to call USPS tomorrow to see what's going on. Anyone else having problems?

You answered your own question. you said USPS

they s*ck... period. end of story...

 

[KBinCT]

My brother works for USPS. He has showed me pictures of how they receive trucks of Amazon materials hardly shrink wrapped and falling off pallets all over inside the trucks. Think Jenga. The USPS then has to try to re-sort everything and figure it from there.

Not saying USPS is great, but Amazon is also less than perfect.

FedEx drops off pallets to the PO the same way. The other day when the FedEx driver opened the back of the truck the shrink wrap had come undone and the parcels were scattered all over the back of the truck. He was also late so those parcels weren't delivered until the next day as the carriers had already left to deliver their routes.

 

[Timm250]

Around here FedEx is worse than USPS. They will go for 2 or 3 days with the package on the truck & if you track it the comments will say attempted delivery but no one home and we will have been home all day.

 

[sd455dan]

I am overall very happy with UPS, FEDEX, and Amazon Prime. Still a bit in awe that one can get about anything in the world delivered to your door and pretty fast while not having to move off the recliner. I wish the government would get out of the business. USPS would be gone if I were King.

Wow- that is almost the exact opposite of my experience- especially with any item from ebay.


Every time it is shipped USPS it arrives within 3-5 days .
If shipped UPS almost always 7 or 8 days.

And if i have to pay the shipping it is always less using USPS.



If USPS Is gotten rid of- I can see the cost of mailing a letter rising to $2 .... jmo

I do agree that amazon prime is well worth the yearly investment- second day air for no additional charge or even overnight for a small up charge is well worth it when you want something in a hurry.

 

[ultrarunner]

For a while here Amazon had an arrangement where they would ship it FEDEX, then FEDEX would give it to the local post office and they would deliver it. Had some fancy marketing name. All it did was add 2 days to the delivery time. Since everything I order is Amazon Prime that was a PITA. I complained vigorously to Amazon on their email contact address giving several specific examples. I got good human-written replies. Haven't had that FEDEX to USPS arrangement for more than a year. I think they do pay attention, I am sure they got similar feedback from many.

Last year I ordered two out of print books that had a mention of my Dad in them...

They never arrived and Amazon said they were confirmed at the post office... I went in and checked the East Oakland Post Office everyday and the clerk behind the bullet proof counter said they had not received it and Fedex said they did...

I cancelled the order and contested the charge... Amazon was not happy... they blamed me!

I did find another source for the book and ordered it and had them in 3 days...

About a month later the post office delivers the Amazon order and said they had been misplaced... I refused.

Honest to gosh... the post office said they have nothing to do with Fedex and that Fedex doesn't deliver to them...

That was my last Amazon order.

I posted before about holiday packages I sent priority international to Austria... 7 days and $55 each box.

I think they got there 6 weeks later... all the packages went from Oakland to SF to Canada to Australia... sat for two weeks and then back to Canada, back to SF and back to Oakland and then went to SF to London then to Frankfurt then to Vienna and then to Salzburg...

Really kind of disgusting and I pointed out to the Post Office they need/should know Austria is NOT Australia...

The address labels were large block print and even had Europe underscored...

 

[MikeInEburg]

...Most of us don't even need five day a week delivery. Nothing important comes through the mail that a one or two day delay would effect.

Irony is that the basis of this thread is complaining about one or two day delays.

 

[buckeyefarmer]

Irony is that the basis of this thread is complaining about one or two day delays.

The basis of the thread is the items were shown by tracking as being delivered when they had not been delivered. The item that caused me to start this thread showed up a week later than when USPS claimed to amazon that they had delivered it . I dont mind a delay, but dont show that its been delivered when it hasn't.
And UPS didnt show to pick up the package they were to pick up yesterday.

 

[CCWKen]

None of the carriers are immune to delivery problems. Seems like the same drivers, handlers or whatever get fired at one place and move to the next. I've had overnight FedEx envelopes delivered to the wrong address, packages left by the road or not delivered at all. I have generally had the best service from USPS and UPS. The UPS driver is a neighbor so that helps. If a package makes it to the post office, the carrier will bring it to the house if it doesn't fit in the mailbox. (Up a long driveway.) Beats the old notice card and having to make a trip to the PO to pick it up.

I mailed a package USPS Flat Rate to the Northeast, Maine IIRC, that contained some rare auto parts so I was tracking it at the beginning of each day. After getting to the main distribution center in San Antonio, it went to Puerto Rico for three days! It finally made it to it's destination but it just added extra wait time for the receiver. Sometimes I think USPS uses whatever flight is available at the time. Or some machine misread the zip code.

 

[deezler]

Ugh, yes we are having this problem at my house too. If its straight FedEx or UPS, they come down the driveway with a smile on the day its supposed to arrive. When it's "transferred to USPS" it may take a few extra days, or never even arrive at all. Then when our USPS lady is motivated enough to come down the driveway, she dumps the boxes out of her truck into the mud, being to lazy to get out and walk them up to the house. It's infuriating but we fear that complaining will just lead to further retaliation from her. Oy.

 

[Soundguy]

we have a cluster box in our neighborhood. many of us meet daily to trade mail...

I get better service from the garbage company than the post office...

 

[TractorGuy]

All the delivery companies are under staffed for the extra load they get this time of year.

I had two deliveries this week and tracking did not work right for either. One of them says I should receive it on the 24th and it was at my gate Monday. The other was supposed to be delivered last Friday and UPS tracking would display a yellow bar with Exception in it and no detail. It showed up Monday also.

On the Amazon part of it I've just about had it with them and their sellers. Amazon is so caught up in selling Prime memberships they don't really want your business unless you buy into that. I don't buy enough online to justify the cost of prime and my Netflix is far better than any streaming they have to offer. Items sold by Amazon will delay shipment for several days if you are not a prime member. They cost me a day of non refundable track time earlier this year because of delayed shipping on some parts I needed. I ordered them in plenty of time to get them if they would have just shipped within a couple of days. I think one item took seven days before I got a tracking number.

 

[ultrarunner]

I wonder if the USPS employees are doing a work slowdown?

How else could a Amazon package be lost in a small local post office for over a month when I had Fedex confirmation of delivery?

 

[Soundguy]

I guess if I worked at a company that could perpetually operate at a loss, know I had retirement and my unborn kids retirement paid into the future, then I nigh not be too motivated to work hard either...

 

[buckeyefarmer]

UPS delivered another package today, but did not pick up my return package sitting on the porch. Contacted them tonight, they said the person I talked to monday night did not forward the info for the pickup. Said they will pick it up tomorrow. I did get a nice picture of the delivery on my security camera, showing the box gaping open.
No more buying from Amazon 3rd party sellers. Amazon returns are simple, 3rd party not so simple. I sent the 3rd party seller a note via amazon that the package was not accepted because of how it arrived, that UPS was returning it, and that I wanted the transaction cancelled. Let's see how that goes.........

 

[dragoneggs]

we have a cluster box in our neighborhood. many of us meet daily to trade mail...

I get better service from the garbage company than the post office...

Always easier to give a crap than take a crap... sorry, couldn't resist.