Anyone get the newspaper delivered to them?

[MossRoad]

Paper box, good god child, what is it good for... absolutely nothing.... sing it again...

NICE! :laughing:

 

[Sigarms]

I finally gave up after not getting the paper AT ALL the last few days.

The final straw was I asked 3 times for a manager to call me on different occasions, I was assured I'd get a phone call, and nothing.

The credits on the late deliveries and those that didn't show up were greater than the $5 fee they charged me to cancel. Find it amazing that they charge me a fee if I cancel early when they can't deliver the paper when they say they will.

 

[MossRoad]

I finally gave up after not getting the paper AT ALL the last few days.

The final straw was I asked 3 times for a manager to call me on different occasions, I was assured I'd get a phone call, and nothing.

The credits on the late deliveries and those that didn't show up were greater than the $5 fee they charged me to cancel. Find it amazing that they charge me a fee if I cancel early when they can't deliver the paper when they say they will.

I'm telling ya, while it appears that it's poor customer service that is killing the newspaper home delivery industry, it's the lack of advertising dollars coming into the system that's not allowing them to afford to give good customer service. They are at the point where they actually want people to drop home delivery as it costs them too much to print it and deliver it. They can currently only support close bunched delivery like apartment complexes and city dwellers where the customers are right next to each other. Rural delivery and motor routes will soon be a thing of the past.

Look at it this way. Let's say a newspaper has 200 employees.
They make about 10-15% of their profit from on-line, the rest comes from printed product.
Their two biggest expenses are newsprint (the paper it's printed on), and people (employees).
The next are maintenance on their aging printing and packaging equipment, followed by electricity.
If they ditch their printed product, they only need about 20-30 employees at most to produce the same content, just not print it. But they have eliminated their biggest expense, newsprint, and their second biggest expense, 170 people. They will make a larger profit by eliminating the printed product and going on-line. That's just the way it is.

 

[Sigarms]

I'm telling ya, while it appears that it's poor customer service that is killing the newspaper home delivery industry, it's the lack of advertising dollars coming into the system that's not allowing them to afford to give good customer service. They are at the point where they actually want people to drop home delivery as it costs them too much to print it and deliver it. They can currently only support close bunched delivery like apartment complexes and city dwellers where the customers are right next to each other. Rural delivery and motor routes will soon be a thing of the past.

I use a advertising allowence annually.

Generally, newspapers are the biggest pain in the butt to deal with per trying to get an ad from my own personal experience. The same paper that I cancelled on my deliver I gave up on trying to get ad space years ago. Genearlly though, through marketing research from companies that actually track their marketing dollars, newspaper and radio isn't worth the money spent anyways.

That said, I don't care what business you're in. When you have a paying customer who asks for a return phone call back because that customer is having problems with the service the business provides, if no one calls back, that's basically a "F U" thanks for your money IMO, that, or it's just a sinking ship and no one cares.

 

[MossRoad]

I think a lot of it depends on who owns the newspaper, too. Smaller family owned niche market papers are still making it. Larger ones (+25,000 circulation) that are owned by media corporations are struggling.

You are correct that is seems like no one cares, because at that facility, whoever is in charge of customer service doesn't. Write a letter to the editor and tell them what happened and why you're dropping your subscription and tell them you want your $5 back. That it shouldn't be up to you to keep poking them to deliver their product to you which you've already paid for, and that account credit is not a substitute for non-delivery of goods that were paid for, which most people consider theft... as in....

I paid for this product that you promised to deliver. If I had said nothing, you'd have never delivered it, yet still charged me for it. When I called you out on it, you said "I'm sorry you caught us, so I'll pay restitution in the form of account credit." How many thousands of people per month do you not deliver your product to and not get called out on, and don't credit their account? Then you have the audacity to charge me $5 to stop delivery of a product that you don't reliably deliver?

It might accomplish nothing, but it might get your $5 back, and it might get you free delivery for 3 months. I'm :confused3:

It's worth a shot. There's probably e-mail contacts for the editor on their website.

 

[ultrarunner]

Growing up every home had the paper... some both of the competing papers.

Now, Mom is the only one that gets two papers...

In her neighborhood the only people getting the paper are in their 80's or older...

 

[dmccarty]

I have stopped subscriptions to some magazines because they are still sending paper editions. I really want electronic versions emailed to me. I find it easier and more convenient to read magazines on my phone, tablet or computer than the printed edition.

The newspapers I read are online, one of which I pay for, and the others are free. I would buy a couple more magazines if they would switch to digital additions.

Later,
Dan

 

[turnkey4099]

I live in a rural area and they stopped delivery of our news paper about a year ago. They are working towards online only and no print, supposedly in a couple years I won稚 be able to pick up a print copy of the Sunday paper at my gas station. I guess I値l get used to reading it online but I sure prefer an actual news paper

I still get it delivered but about a year ago the stopped doing that to the west side of the county. Last week there was a full page article by the staff explaining why the paper is shrinking and why the subscription for a paper one is going up again. They strongly suggested savign money and getting more articles by subscribing to the on-line edition. Reading a paper on line is going to be hard to get used to.

 

[HillStreet]

Not anymore, it痴 too costly. Plus I read online and enjoy the comments. This population has some crazy ideas.

 

[Sigarms]

I think a lot of it depends on who owns the newspaper, too. Smaller family owned niche market papers are still making it. Larger ones (+25,000 circulation) that are owned by media corporations are struggling.

You are correct that is seems like no one cares, because at that facility, whoever is in charge of customer service doesn't. Write a letter to the editor and tell them what happened and why you're dropping your subscription and tell them you want your $5 back. That it shouldn't be up to you to keep poking them to deliver their product to you which you've already paid for, and that account credit is not a substitute for non-delivery of goods that were paid for, which most people consider theft... as in....

I paid for this product that you promised to deliver. If I had said nothing, you'd have never delivered it, yet still charged me for it. When I called you out on it, you said "I'm sorry you caught us, so I'll pay restitution in the form of account credit." How many thousands of people per month do you not deliver your product to and not get called out on, and don't credit their account? Then you have the audacity to charge me $5 to stop delivery of a product that you don't reliably deliver?

It might accomplish nothing, but it might get your $5 back, and it might get you free delivery for 3 months. I'm :confused3:

It's worth a shot. There's probably e-mail contacts for the editor on their website.

I left the house at 0900 for work, no paper in the driveway. Drive 1/4 mile onto another road (we are on a paved road LOL), papers are on the driveway. When I went to pick up the paper this morning for my father at 0630 at the only store in town, 2 miles down the road on the "main road", papers were laying on driveways.

Long story short, it's not worth is dealing with such a foxtrot uniform charlie kilo echo delta up company trying to get $5 back to keep my sanity