coondle
Bronze Member
Following on from my earlier post and others comments about service.
I have a 100 series Bale Bandit and due to operator error (euphemism for I messed up) I needed some spares to start the soon to begin haying season. I have read plenty of negatives about haying machines and service from suppliers but have to tell the forum of top quality outstanding service I have encountered. After all a pat on the back is only a few vertebrate higher than a kick in the butt, however the feeling is a lot different!
Emailed GFC, got a prompt reply quoting prices, and freight options to Australia, emailed the order 9.00 am our time, got a 'phone call last night, 10.50 pm our time to arrange payment so the order could be on the first available priority mail.
This morning I received the tracking details for the UPS mail.
Thank you to April of GFC, that level of service for a machine on the other side of the world is absolutely outstanding!
I have a 100 series Bale Bandit and due to operator error (euphemism for I messed up) I needed some spares to start the soon to begin haying season. I have read plenty of negatives about haying machines and service from suppliers but have to tell the forum of top quality outstanding service I have encountered. After all a pat on the back is only a few vertebrate higher than a kick in the butt, however the feeling is a lot different!
Emailed GFC, got a prompt reply quoting prices, and freight options to Australia, emailed the order 9.00 am our time, got a 'phone call last night, 10.50 pm our time to arrange payment so the order could be on the first available priority mail.
This morning I received the tracking details for the UPS mail.
Thank you to April of GFC, that level of service for a machine on the other side of the world is absolutely outstanding!
