I keep hearing everyone talk about bad service at gm dealerships with the diesel engines. As a gm diesel tech i made alot of money fixing the things, no one in the 50 mile radius wanted to work on 6.5 engines so i made it my specialty and ended up working on those all the time. Its sad to hear you guys rag on the techs and sesrvice departments around the country but i know exactly why you got such horible service and the d-max is just about as hard to find someone who wants to work on them. Gas guys like gas engine repairs because they understand them but actually a diesel is much easier to diag and fix in my book. The old 6.2 i would have to say from 89ish to 92 has got to be the most reliable diesel gm ever put out. the mechanical pump wears out at about 250k and the injectors about the same time. during the day of the 6.5 i might go for a year and only see one of those in the shop. D-max is the same way, you have gas tech who dont want to work on them because they dont understand them and you have very low labor time guides put out by gm for repairs. the combination of the 2 really $ucks. i have said it before in other threads take your diesel to a diesel shop, medium duty dealers know diesel and know how to work on them,for the most part, you might get treated like a truck driver but at least you will get your stuff done faster. Why? mediuim duty dealers did have a manditory overnight shipment of part where light duty is up to a week. You also have to take into consideration that gm REQUIRES aproval by them for most high $$$$ repairs now days, this means the tech has to sit on the phone and explain why your truck needs to have injectors put in it. That might not sound like a big deal to you guys but techs are straigh commision meaning if your injector job pays 8 hours and it does, used to pay 14, and the job takes 8 hours but the tech has to sit on the phone for an hour after spending an hour making sure you actually need injectors he is down 2 hours to start with. so now a job that payed 14 hours was kicked down to 8 hours but the guy has 10 hours in the job but only gets payed for 8.
so ya service $ucks unless you find a guy who knows d-max and can fix the stuff right and quick. same went with the 6.5, i saw pump times go from almost 10 hours down to 6 but that didint matter to me because i could do the entire thing in 45 minutes, plus the phone call to get the pump.
All i am saying is take your diesel to a diesel mechanic not to a guy who is stuck working on them, i suggest you call your dealer and ask if they have a diesel mechanic, if they say ya we have a guy who CAN work on them keep calling, if they say yes we do then go talk to the guy and feel him out.
GM has really got tight with warranty money and you guys are the ones who suffer and I am sorry for this, i really am!! its not right to cut the pay of the guy you are trusting to fix your truck, because in the end you guys are the ones who suffer, the tech has a ride home.
sorry for my rant, I am going back to work at a dealer in a couple weeks and i will do my best to make sure every diesel is fixed to my standards. when i was turning a wrench i had a few customers who would flip me a 20 every now and then, i took special care of them and they always got more than they asked for when i worked on their truck, remember that. There are very little to no tech coming into the dealerships anymore, so when we that know what we are doing are gone its not going to be pretty, but then again there will probably be no oil left by then,lol