BIG problem with a NEW Cub yanmar! anyone else?

[joes_427_vette]

Anyone have any problems with theirs? I have a very big problem with my NEW Sc2450 (14 hrs) and am wondering if anyone else has had any issues? I have been in contact with corporate and they are less then helpful.. I dont want to say more, cause i am hoping they will buy it back! If they tell me to go to **** i will tell share my experience in detail! until then the bad pub is the only thing i have over them!

With 14 hours I can't imagine the dealer getting the company involved. They should get authorization, order parts and repair quickly. One bad comment isn't going to shut the factory down. Its a machine, machines break, machines are repaired or replaced.... unless it shows super operator negligence at which case your on your own.
Please be nice and listen to their response, work with them. Wars never solved anything. Good luck !

 

[spoolintruck]

Ok.. Tractor is back to me and fixed!

Here's the deal. I went to a local dealer to buy a Sc2450 after ALOT of research and going back and forth on this or a kubota, they didnt have any so i drove 150 miles to the closest dealership with one and bought it. The dealer assured me that any dealer will be happy to handle to service on the unit. So fast forward a month and about 14 hours use! The tractor wouldnt go backwards anymore. I called the local guy and they said the only way they could look at it is if i brought it to them, so i loaded my new $18K broken machine up and drove 20 miles one way to take it to them, just for them to say oh you can leave it, but its going to be 2 weeks before we can even look at it! Thats not customer service! So i call another dealer who told me if i didnt buy it from them they didnt want anything to do with it.. REALLY? being this machine was brand new i was pretty ******. I called Cub and got talked down to, and hung up on.. I finally talked to a guy (Todd I think) who was very helpful and called multiple dealers on my behalf.. I got a call a few hours later saying hey your tractors done come get it.. The things that **** me off are the fact they didnt offer to send a tech out to look at it which Kubota does! and they acted like because i didnt buy it from them they didnt care! The bottom line is the machine is AWESOME! I am very happy overall with it. The customer service as far as the dealers go around here is horrible. Kubota dealer in my area will send a tech out to fix it, if it cant be fixed they will trailer it back to their shop and then deliver it when its done, and if they cant get it done in a timely manner they will deliver a loaner to get you by.. I guess i assumed to much when i bought this and didnt ask the right questions. I guarantee though if i ever buy another it will be a kubota or bobcat for the supreme service!

The part that went bad was some valve, that took 5 minutes to replace! All that headache over a little valve! I know it may seem harsh that i wanted them to buy me out of it, but with the customer service i was getting and the run around with the dealers was unbelievable!

 

[RickB]

Ok.. Tractor is back to me and fixed!

Here's the deal. I went to a local dealer to buy a Sc2450 after ALOT of research and going back and forth on this or a kubota, they didnt have any so i drove 150 miles to the closest dealership with one and bought it. The dealer assured me that any dealer will be happy to handle to service on the unit. So fast forward a month and about 14 hours use! The tractor wouldnt go backwards anymore. I called the local guy and they said the only way they could look at it is if i brought it to them, so i loaded my new $18K broken machine up and drove 20 miles one way to take it to them, just for them to say oh you can leave it, but its going to be 2 weeks before we can even look at it! Thats not customer service! So i call another dealer who told me if i didnt buy it from them they didnt want anything to do with it.. REALLY? being this machine was brand new i was pretty ******. I called Cub and got talked down to, and hung up on.. I finally talked to a guy (Todd I think) who was very helpful and called multiple dealers on my behalf.. I got a call a few hours later saying hey your tractors done come get it.. The things that **** me off are the fact they didnt offer to send a tech out to look at it which Kubota does! and they acted like because i didnt buy it from them they didnt care! The bottom line is the machine is AWESOME! I am very happy overall with it. The customer service as far as the dealers go around here is horrible. Kubota dealer in my area will send a tech out to fix it, if it cant be fixed they will trailer it back to their shop and then deliver it when its done, and if they cant get it done in a timely manner they will deliver a loaner to get you by.. I guess i assumed to much when i bought this and didnt ask the right questions. I guarantee though if i ever buy another it will be a kubota or bobcat for the supreme service!

The part that went bad was some valve, that took 5 minutes to replace! All that headache over a little valve! I know it may seem harsh that i wanted them to buy me out of it, but with the customer service i was getting and the run around with the dealers was unbelievable!

You need to read your machine warranty and have a better understanding of what a CC dealer is obligated to do, and when they are obligated to do it. No manufacturer pays for travel or pickup & delivery on warranty claims, and few if any dealers absorb those costs on units they did not sell.
The tone of your posts suggests to me that if I were on the other end of the phone from you as a dealer other than the selling dealer, I'd not be jumping through hoops.

 

[bp fick]

It can be a frustrating experience dealing with such things. I can even understand how, after spending so much money, you wanted to just bag the whole thing. You might not like what I'm going to say, but I believe your experience was actually fairly normal, except for the one dealer who said he wouldn't help at all.

When it was all said and done, it got fixed. You'll feel better.

I do take issue with your rather overly optimistic view of how things would have gone, had you bought a Kubota. Big Orange fan myself here, but dealers round here don't send out techs and don't trailer any tractors into their dealerships and don't provide loaners, at least not as a matter of course.

I believe a whole bunch of guys buy from dealer A and then might look to dealer B for service. i don't think it rare at all that dealer B would service you, but from the wrong end of the long line. Sorry, but this is a pretty common practice. Their own customers come first, whether we like it or not.

Lowering expectations sometimes helps to diffuse frustration.

 

[Wacky]

I am going to give them a couple days to respond to me via phone then i will tell the whole story.. I will tell you this though, i have never been treated like this by Chevrolet or Ford..

Don't get me started on Government Motors they just got done buying back my junk 04 2500HD!!

 

[MUD&GRASS]

don't buy from dealer A, then don't expect him to get excited when you walk in with a prob.
just wondering did you go to him first for pricing then decided to drive 150 miles to get a better deal ????

fyi - dealers with the best service most likley are not the botton dwellers when it comes to equipment pricing, quality service comes with a price,
for the few extra bucks sometimes it is worth a lot more than aggravation you went through.

from the other side of the fence if you bought from dealer b after local dealer a didn't have the tractor or the price you were willing to pay at dealer a
then during the first week of spring went back to dealer A and jumped up and down to get your tractor fixed before his reg cust then i would think regardless the color of the tractor you will get a whole lot of
we'll get to you when we get to you.
and you wonder why dealer ownership is :mur: by wed. of every week

 

[scoutcub]

Ok, thanks for a little more info. As other have stated, you shopped for the best deal, and got it 150 miles away....so the given is that you should bring it back to where you bought it to get servicing. The local guy gave you the shoveoff cause you didn't buy it there.....not defending him, but not unrealistic on his behalf.
The crap about the Kubota dealer doing all that for you in the event of a problem.....was that the word of a dealer???? And you believed it?? And I can sell you some beachfront property in Arizona real cheap.....
You got it fixed, enjoy the machine.......

 

[jnelson]

Getting things serviced as fast and conveniently as we would like can sometimes be a problem whether it's a tractor, car, motorcycle, or whatever. It's good news that your problem has been resolved.

The best news is the fact that the solution turned out to be a simple replaceable part. When something like reverse occurs one's imagination can go to work and you start thinking about things like catastrophic transmission failure and stuff like that. Fear of the worst possible failure can make people pretty defensive (OR OFFENSIVE?).

In any event, glad your enjoying your new tractor again. Welcome to the forum BTW.

JN

 

[TheGoose]

My dealer came and picked mine up. I had a small issue with the hood latch, it wouldn't open. I could not open it from day one. They came out, picked it up, and then fixed it. It took about 2-3 weeks to get it back. They offered to drop it off but I wanted to just pick it up on my own so I wouldn't have to meet them.

I do take issue with your rather overly optimistic view of how things would have gone, had you bought a Kubota. Big Orange fan myself here, but dealers round here don't send out techs and don't trailer any tractors into their dealerships and don't provide loaners, at least not as a matter of course.


.

 

[bp fick]

My dealer came and picked mine up. I had a small issue with the hood latch, it wouldn't open. I could not open it from day one. They came out, picked it up, and then fixed it. It took about 2-3 weeks to get it back. They offered to drop it off but I wanted to just pick it up on my own so I wouldn't have to meet them.

You have a generous dealer and you likely live somewhat close by? Sweet!

Anyhow, the Kubota Warranty clearly states that the warranty service is provided AT THE DEALERSHIP, not beginning with my driveway. In other words, get it here, and we'll warranty it. It's pretty plain. The 8-10 county area served by the typical Kubota dealership in central and northern Michigan absolutely precludes their being able to truck stuff to and fro. It simply doesn't happen here. Again, you got a great thing going, it's just that it isn't a widely practiced standard or even required. I'd bet a dollar to a donut that the OP was informed of this reality when he purchased his Cub as well.