Car dealership is a crook.

Zerk · Mar 30, 2017

Sigarms said:
O (Honda Pilot, older model with 65k on it when we bought it, for less than 15k).it.

Big difference then us, is I buy American. Wouldn't be caught dead in that car.

milkman · Mar 30, 2017

20K for a nine year chrysler anything????????

Sigarms · Mar 30, 2017

Zerk said:
The thing wasn't making noise at time of sale. A mechanic might not have been able to diagnois it.

The vehicle was making a noise prior to the "warranty" expiring. For 20 grand, that automatically is a reason to have it checked out from top to bottom prior to the wrty expiring.

Looking4new · Mar 30, 2017

Zerk said:
If you pay someone change your oil, it may get checked. Assuming they really do. The people that change their own oil, I suspect don't check that often, unless it is weeping.
Someone told you they checked it. You did not.

No I did not, I trust these people with my life. This is a small town and there is only one reliable shop here. They are always busy and quite reliable. They also tow ( they towed my tractor out of the ditch at the start of last winter). They deliver me to the house and pick me up again when the job is done.

Sigarms · Mar 30, 2017

Zerk said:
Big difference then us, is I buy American. Wouldn't be caught dead in that car.

Do you actually know how many Honda (and Toyota for that matter) are actually produced in the US, employing US citizens?

I have absolutely NO doubt that some of the products you buy and use are NOT made in America (there's a 70% chance your HVAC system for your home wasn't even made in the lower 48 as there are only two manufacturers who manufacturer their entire residential line in the United States LOL).

I've been more than happy with my Toyota trucks, added I probably have a total of about 14k into my Avalon including ALL service (less oil changes) and still going strong at 350k or so on the odometer.

LD1 · Mar 30, 2017

Zerk said:
.

You are making big assumption, that the mechanic would have caught it. Maybe you think they are magician and will save you on your big purchase, so you feel good. The thing wasn't making noise at time of sale. A mechanic might not have been able to diagnois it.

Exact point I tried to make earlier. I assumed the dealer cleaned up the mess and evidence of the leaking seal when they replaced it.

But even if they didn't, a second opinion mechanic could easily dismiss the leak with it in writing that the dealer just replaced the leaking seal. Trusting that a certified Chrysler dealer could handle that simple task.

milkman said:
20K for a nine year chrysler anything????????

Can we leave it alone already? Or did you not read the thread. This ant about a brand war, or what the freaking value is.

kenmac · Mar 30, 2017

LD1 said:
But even if they didn't, a second opinion mechanic could easily dismiss the leak with it in writing that the dealer just replaced the leaking seal. Trusting that a certified Chrysler dealer could handle that simple task.

That you will never know, because a second mechanic never looked at it

Sigarms · Mar 30, 2017

LD1

What you need to do (which I assume you know already) is find out in writing the dealers warranty on service work performed on used vehicles vs service work performed on vehicles brought in for service.

If the service work performed on used cars sold exceeds the warranty work listed for the used car "as is with written warranty" I think you have a leg to stand on.

Although one might have a reasonable expectation for service work performed to last a significant amount of time, unless it's in writing, the only way you're going to find out is if the service work performed fails and you take it back (which you did and the dealer told you it was out of warranty per the written warranty).

Ultimately if the car was sold with a 30 day warranty, no matter what work they perform on it, my line of thinking is that anything that goes wrong with the vehicle after 30 days now exceeds the warranty and you're out of luck because your only expectation for any warranty work to last more than 30 days is to have it writing.

I know in the residential HVAC industry in NC, a licensed contractor is obligated to stand behind his new installation (NOT service work on a service call) for 1 year, which includes parts and labor, but have no clue how the auto industry is regulated when it comes to used cars.

A 30 day warranty on ANY 20k vehicle should be your first warning sign, even from a dealership.

I would agree that I would expect the dealership to do something to help (and in their eyes, they may think they are already doing so by cutting their labor in half for the repair), but again, from everything from the story you've told, I don't believe they have done anything illegal.

aczlan · Mar 30, 2017

Zerk said:
So she ignored it for another 60 days. That is the dealers get out of jail free card. Maybe they could have taken care of it before it failed, if she brought it in, when it started making noise.

He said that she tried to get it in before, but the dealer kept putting her off until after the warranty expired.

Aaron Z

CajunRider · Mar 30, 2017

aczlan said:
He said that she tried to get it in before, but the dealer kept putting her off until after the warranty expired.

Aaron Z

I've learned the same hard lesson some years ago. Nowadays, if I have an issue with a car under warranty, I bring it to the dealership whether I have an appointment or not. I will make sure they have the keys in their hand and the car in their lot that very day. It can sit in their parking lot until it is looked at. I will make sure to keep the paper work that they take the car in my hand.