Car dealership is a crook.

[PILOON]

Most of my drives were purchased used.
I always have a total service done within the first week so as to discover any faults, OK that generally is in the $150. range but sure gives me peace of mind.
I call it 'cheap insurance'.
On a Jimmy we dumped ALL fluids and filters. Kept that one 10 years with minimal maintenance costs.
My 'toy' a toyota MR2, took to a dealer for $200 service that resulted in the seller dealer having to spend over $1200. to bring car up to decent used specs.
My present 'driver' is a Kia Serrento that still had factory warranty so that was different case as it was low mileage with 1 1/2 year factory coverage left.
Nice clean one owner low mileage 'off lease' unit.

In all honestly I have had less problems with used than new vehicles.
Have had new one drop a front wheel due to no lubrication.
Another had the differential totally seize up as no lube was in it.
On a 16 mile old car slamming the door had the rear window totally shatter.
Another would want to leap across the median if I tried to pass a car.
Oil changes were impossible on one as the specified filter would not fit.
Had another that the ruptured modulator valve sucked the transmission dry of fluid.

I like a GOOD used, low mileage one driver car that was well cared for with somebody else eating the depreciation.
So far I have stayed on the good side of the curve!

Now as to service at large dealerships, that's another pet peeve as there no longer exist mechanics that can diagnose anything that a computer wont tell them what part to change, and change until he changes the correct one but naturally they still charge for the un needed parts.
Generally the service salesman simply says leave it and we will change parts and tell you what it costs when we are finished. eg: blank check!
Long live the dedicated HONEST mechanic with dirty fingernails and an oily rag in his back pocket! (rare breed)
And RUN from the guy that brags about his huge Snap-On tool chest with his $5000.+ load of tools.
I love and admire the guy that is so innovating as to modify and or make his own special tool for job.

 

[aczlan]

But on a side note, I did call the service dept today and pretended to be a future customer looking for a authorized chrysler dealer for future work as I was new to the area. And inquired on their warranty for service work for things like intake gaskets, waterpumps, etc. I rattled off half a dozen common things INCLUDING transfer case seals. They said their standard warranty as per chrysler is 2-year unlimited mile warranty on their parts/work for everything except things like tires, brakes, belts, etc. Which I found quite odd. Since apparently they must not warranty those same parts with the same techs installing them if they sell their own vehicle they installed them on.

Sounds like you (or you and her need) to take it in and let the service advisor know of this strange conundrum. Perhaps its another case of "she is a female, therefore she knows nothing about cars and we can charge twice the price" (my sisters have run into that before).

Aaron Z

 

[LD1]

Sounds like you (or you and her need) to take it in and let the service advisor know of this strange conundrum. Perhaps its another case of "she is a female, therefore she knows nothing about cars and we can charge twice the price" (my sisters have run into that before).

Aaron Z

Not real confident it will make the 30 mile drive to the dealer again, let alone back home.

She is going to have her BF call them tomorrow (she has a really recognizable voice on the phone), and basically do the same thing I did. Inquire about the warranty on service work done on their shop. Then when they tell him 2 year unlimited mile, drop the bomb and say " then why are you refusing to fix a problem that you just addressed 3 months prior on the jeep we just bought in December"?

Of course there is probably some disclaimer that the warranty for service/parts is only for the the owner of the vehicle at the time (which was the dealer) and the vehicle was subsequently sold that warranty is invalid.

I dont think they would play ball even if she DID buy an extended warranty. Seems the dealer always has some way of turning the table and getting out of doing what is right. All the fine print on the documents that get signed. They would somehow twist it til it was her fault and refuse to honor anything. They have no morals at all.

 

[Zerk]

Ohio winters. Sure.

But I wonder how long the noise was ignored. That is a big factor.

 

[Zerk]

Per the OP, post # 52. Since the OP mentioned "couple", assumed they're married, but in todays time, never a given.

"So while a $400 repair to me or many of us is nothing. For a 22 year old stay at home mom it's tough. I've been there. Know what it's like to live check to check. But waiting til the 10tg is fine with me. Gives them time to explore all options in hopes the dealer pulls through. Like bbb, corporate, media, etc."

First you say post 18. I think you are grasping.

 

[kenmac]

she most likely signed an arbitration agreement as well

 

[aczlan]

Not real confident it will make the 30 mile drive to the dealer again, let alone back home.

She is going to have her BF call them tomorrow (she has a really recognizable voice on the phone), and basically do the same thing I did. Inquire about the warranty on service work done on their shop. Then when they tell him 2 year unlimited mile, drop the bomb and say " then why are you refusing to fix a problem that you just addressed 3 months prior on the jeep we just bought in December"?

Of course there is probably some disclaimer that the warranty for service/parts is only for the the owner of the vehicle at the time (which was the dealer) and the vehicle was subsequently sold that warranty is invalid.

I dont think they would play ball even if she DID buy an extended warranty. Seems the dealer always has some way of turning the table and getting out of doing what is right. All the fine print on the documents that get signed. They would somehow twist it til it was her fault and refuse to honor anything. They have no morals at all.

Ohio is a one party consent state for recording conversations. I would HIGHLY recommend recording that conversation (would be great to play in court if needed): Ohio Recording Law | Digital Media Law Project

Ohio winters. Sure.
But I wonder how long the noise was ignored. That is a big factor.

He said that it started inside the 30 day period:

And never mind the fact that she has been trying to get this Jeep back to the service dept since before the 30 day warranty was up because it was making a "noise". I have no idea what that noise was or if it's even related. But the dealer kept pushing it off and making excuses as to why they couldn't get it in until it was past 30 days.

Aaron Z

 

[LD1]

Don't recall ever saying couple. And even if I did, why does that have to mean they are married? It's her. She has a kid. Her BF has two of his own and works full time. She stays at home with the kids.

There is alot of grasping and assumptions about details that don't matter the slightest. Her life story has nothing to do with any of this.

I gotta wonder though, if she was 35, married, and both had good paying jobs, would anyones opinion on how the dealer is handling this be changed?

 

[Zerk]

Assumptions like stay at home mom, living pay check to pay check?

 

[Zerk]

w.d


He said that it started inside the 30 day period:


Aaron Z

So she ignored it for another 60 days. That is the dealers get out of jail free card. Maybe they could have taken care of it before it failed, if she brought it in, when it started making noise.

I am not really faulting her for this. I have had noises, where I drove it, trying to figure out, where the noise is coming from.

I would not tell the dealership it started making noise, in less then 30 days. Sadly I can see some doing this, thinking it proves their repair lasted less then 30 days. But I think it proves negligence too.