Back to the future guys: The young woman bought a fairly expensive used vehicle for a pile of money; $20K, whether via loan or outright cash payment.
The dealer supposedly replaced a leaking transfer case rear seal and brought it to the attention of the buyer at time of purchase. The buyer was given a written 30 day, ?? # of miles warranty. Various things went wrong for whatever reason, and the buyer finally got the car in front of the dealer's service dept.
They basically told her to pound salt and, at some point offered a meet the buyer part way solution. They also, supposedly told her she should have bought an extended warranty at time of car's purchase.
Funny how when it comes to a warranty the consumer almost always wants the dealer to do the buyer a solid and take care of the problem at the dealer's expense. People go calling the dealer crooks on forums like this one, with no real consequence. The dealer isn't here to tell their side of what happened, but they're automatically crooks and immoral?! Possibly unethical, not likely immoral.
Regardless, how often do consumers take into account the dealer's are in business to make money to pay themselves and their employees, not to fix the learning curve of newbie buyers who agree to a contract, read and sign it, and then have a slew of reasons why they should be compensated for things like possible bad judgement, lack of knowledge about the thing they bought, and not returning it immediately, whether an appointment time is available or not; and insisting the dealer look at whatever the problem may be DURING the contractually obligated timeframe of the 30 day warranty?!
My point here is small claims, suing, picketing in front of a dealership, etc. is reactive and not useful in the overall scheme of things, in a situation like the one originally detailed by the OP. There may be place for such extreme measures, this is not one of them.
Should the buyer have gotten the car to the dealer in 30 days with the noise, and so on? YES. Her ONLY real recourse to get a problem fixed is during the 30 days and whatever mileage was stated. She FAILED to meet this obligation. The dealer may have or may not have blown her off to get her outside the warranty timeframe so they could tell her to pound salt. Unlikely, but within the realm of possibility for some dealerships. Still doesn't make them crooks; more like sellers to be wary of, and possibly to not go back to to buy from in future. Evil empire invaders from another planet out to get every unsuspecting 20 something year old for BIG money?! Less likely.
Contract is just that; their obligation to honor it DURING the warranty period stated in writing, NOTHING MORE, nothing less.
Did they actually replace the seal and fill the transfer case? NO ONE knows. Likely they did, because if they hadn't fixed the leak and filled the case, it would have likely fried before 7K miles were added onto it.
IS it reasonable that the transfer case seal failed again and allowed the case to run dry within however many days and 7K miles added onto the car? MAYBE not - but maybe there was something that caused the original seal to leak that wasn't fixed when the seal was replaced, and thus it failed again? Possibly the dealership MISSED whatever made the seal fail originally and thus failure again in a short time, OR maybe the seal itself was defective OR improperly installed and it failed because of those issues.
Point is, it's not about the young woman, her lifestyle, the dealer being a crook, or other complete nonsense about which model she bought at whatever price, or someone bought used cars for the last 100 years, only American made, or German made, or made where-ever etc. Who won which war, where we might send our young brave troops next to fight over whatever thing we think up to fight over, etc.
COMPLETE BS, totally IRRELEVANT to this thread!:confused3:
Mistakes were made. She bought a crappy quality car with a LOT of miles on it for its year of manufacturer, REGARDLESS of what NADA or Kelley blue books SAY a Jeep is worth, it's basically a Chrysler product shitbox.
The dealer might have been more accommodating, but they weren't, and I'll bet a BAZILLION trump casino $$$ there is NO place in the fine print where it says the dealer must get the car in for service during a certain window of time.
So get a used transfer case, get it installed, and send her on her way. Maybe somebody can give her some clues about what to expect and how to deal with a similar situation in future.
She does deserve credit for noting the noise, not wanting to bring it to the OP's attention, etc.; but in future I think it would be reasonable to suggest she at least check with the OP before driving until it drops, or runs out of warranty time/mile parameters.
Problem solved, not to everyone's exact satisfaction- but thus is life, and for her future reference- Caveat Emptor! Buyer Beware, always. Trust but verify. At the very least check over the things that might be a continued problem, like the transfer case. Mechanics are human, mistakes can happen; BUT one needs to be diligent and their own advocate instead of expecting the other guy to always pick up the tab or look out for you. Learn to lookout for yourself is the best thing a buyer can learn from this and take it with her and let this be life lesson to serve her better in future transactions. Life doesn't come with any guarantees, regardless of what some get in writing. Often it's harder to get a warranty enforced than it is to just not get one and have to pay for it up front; and again when one finds the other guy holds most all the cards, AND your money.
Case Closed! Move on!
CM out