CK2510 poor preperation by dealer

[landedakioti]

Getting the AG involves helps. We are in the proses of kioti buying back the tractor.

 

[Illini22]

I had problems with a new ck35 hst. Had to be split 3 times with under 50 hours on it. The dealer who fixed it the first time (central Illinois) refused to acknowledge the dripping hydro fluid out of the case. I filed a complaint with the bbb, wrote a 5-6 page letter documenting everything, including the $6 dollar charge for a receipt saying they couldn't test my tractor because I removed the equipment from it , the TNT. So funny. The bbb never contacted me. They recieved a response from the dealer and the. Closed my complaint saying they resolve the problem, NOT. They were probably a paying member of the bbb. I hauled it to Lowell Indiana and the dealer splt the tractor again and repaired the problem. I, didn't wait to find out as I traded it in on a dk40.
Kioti corp. wasn't helpful at all during most of this. Jeremy took my calls initially, but never got to the bottom of the issue of one of his dealers refusing to repair a leaking hst. He stopped returning my calls. I then contacted the North Carolina AG. Finally they responded to my issues. All in all my ck35 was at a Kioti dealer for almost 7 months.

 

[Coyote machine]

To the OP: good that you're now getting somewhere with K.C. Keep the pics coming for them and us. The hydrolic lines to the remotes hitting the 3PH arms; can you shoot some different angles to make it clearer what is happening?
Don't know if your specific model hoe/tractor uses the return line bypass kit to pass fluid returning to the pump or not. It ought to- the CK's use it. Make sure it gets installed so the return from the hoe is routed to the fill port of the hydro reservoir; where hydro oil is added to the transmission. It allows the fluid to run cooler and gives it better flow. It comes with the hoe, but too many dealers don't install them, for no apparent reason. Insist it get done- free, it's part of dealer prep.

 

[Coyote machine]

I had problems with a new ck35 hst. Had to be split 3 times with under 50 hours on it. The dealer who fixed it the first time (central Illinois) refused to acknowledge the dripping hydro fluid out of the case. I filed a complaint with the bbb, wrote a 5-6 page letter documenting everything, including the $6 dollar charge for a receipt saying they couldn't test my tractor because I removed the equipment from it , the TNT. So funny. The bbb never contacted me. They recieved a response from the dealer and the. Closed my complaint saying they resolve the problem, NOT. They were probably a paying member of the bbb. I hauled it to Lowell Indiana and the dealer splt the tractor again and repaired the problem. I, didn't wait to find out as I traded it in on a dk40.
Kioti corp. wasn't helpful at all during most of this. Jeremy took my calls initially, but never got to the bottom of the issue of one of his dealers refusing to repair a leaking hst. He stopped returning my calls. I then contacted the North Carolina AG. Finally they responded to my issues. All in all my ck35 was at a Kioti dealer for almost 7 months.

Though the above issues were not handled well, that is not to say your tractor, OP, won't be fixed quickly and satisfactorily. Keep at it with K.C. and still send letters to Attys General's Office in NYS., and BBB.

 

[Illini22]

Cm, your absolutely right. The dealer in Lowell was great. I'm pretty certain Kioti corp didn't reimburse him for all the hours he spent repairing my tractor. In Kioti corps defense, they already payed once (to the central Illinois dealer). I feel they need to remove dealers that won't repair obvious warranty issues.
I purchased the dk based on what (and how) they treated me repairing my ck35. I'm sure Kioti corp made them aware I had the AG and bbb in involved.

 

[Coyote machine]

Kioti does need to deal strongly with any of their representative dealers who do crappy prep or other poor quality service/repairs. Part of what may be Kioti's problem is finding high quality dealers wherever they are needed to make a large network of them across the country. For instance, the OP's selling dealer has just about every kind of mower, chainsaw, etc. as part of their business, and Kioti tractors as well. I have to wonder how long they have been a Kioti dealer, and how focused they are on sales/service of the Kioti brand. My personal take is one can't be good at everything. One needs to focus on a particular thing, say lawnmowers or chainsaws or compact tractors, otherwise one's energy, efforts and results are likely diminished by being spread too thin, and the end result is not good for the consumer. I think Kioti wants to expand territory, BUT they may be settling by choosing some dealers who would be better left to their own devices rather than taking on Kioti just to expand their bottom line. One possible advantage other brands may have is an established network of primarily brand specific dealers who aren't like a candy store, trying to cover all consumer product needs. JMHO.

 

[thorholt]

Well I think Kioti Corp should pay again to get the tractor repaired correctly, They are the one's Licensing the dealers and telling the consumer to go to the dealer to buy a new tractor, The consumer should be safe going to any Kioti dealer and not having to deal with these types of issues, Kioti Corp needs to make it right by paying another dealer to fix the issues and then train or close down the offending dealer. It is nonsense what the op is going through to get what he paid for corrected.

 

[Buggs67]

Spoke to Kioti and the offending dealer yesterday and today. He wanted to pick up the machine and promised to make it right; he seemed very sincere. I said I wasn't impressed with his firsst attempt, so I'd rather his record stay at 0-1. K-USA called back later and they are arranging for the local dealer to pick up the machine and do the repairs. No time frame yet but at least we're moving in the right direction.

Kioti is either paying them for set-up or leaving enough room in the markup to cover set-up. Either way, they need to rule the dealers and be the final arbiter of disputes. To the customer's satisfaction. Have my local dealer correct the lousy set-up and take the cost from the original dealer, a hold back or added fee on his next shipment.

And I think one of the problems in this area is there is not a lot of farming or people with large properties, so a dealer has to be servicing construction, landscaping and household customers with a diversity of products to stay in business. And around here the landscapers are probably the biggest customer and most repeat sales.

 

[Buggs67]

To the OP: good that you're now getting somewhere with K.C. Keep the pics coming for them and us. The hydrolic lines to the remotes hitting the 3PH arms; can you shoot some different angles to make it clearer what is happening?
Don't know if your specific model hoe/tractor uses the return line bypass kit to pass fluid returning to the pump or not. It ought to- the CK's use it. Make sure it gets installed so the return from the hoe is routed to the fill port of the hydro reservoir; where hydro oil is added to the transmission. It allows the fluid to run cooler and gives it better flow. It comes with the hoe, but too many dealers don't install them, for no apparent reason. Insist it get done- free, it's part of dealer prep.

I'll try to see where the return line goes to. IDK if this is standard but to supply hydrulic pressure to the BH I have to set the rear valve control lever forward. setting it to the rear accomplishes nothing as far as I can see. I'll take some more pics trying for better contrast and post them.

BTW all your support and advise has been very much appreciated. This has been frustrating and it helps to have people to talk with and give advise. I'm pretty good with cars mechanics and small engines and my log splitter but this is my first experience with a tractor. I've wanted (and had uses) one for awhile.

 

[thorholt]

It is good the local is stepping up like he should have right up front, He maybe had someone with no training set it up and no one caught all the issues until you got it and looked it over, but mistakes happen, Having a good relationship with the local dealer is very convenient just for normal service issues. Hopefully you will get to enjoy it soon!

 

[dfkrug]

He dropped it and ran at 6:30 at night. The ROPS looked odd but it didn't register. The rest came
to light slowly. I feel stupid enough.

I know how you feel. In the glow of getting my first fully-repainted car back from the paint
shop many years ago, the pizzaz of the shiney paint was powerful. The next morning, I
found serious defects that had to be repaired. I should not have even accepted the car
in the condition I got it.

 

[Buggs67]

CoyoteMachine

Here are some more pics of the rear hoses

The first is a view from the rear, second a view from above, third a view of the valve lever (forward)
You can see that the right hand hose is lifted by the upper 3pt hitch arm. And the arm is at it's lowest level (as you can see by the lever in pic 3). It doesn't look right to me.

 

[gunmonkeyintl]

I'll try to see where the return line goes to. IDK if this is standard but to supply hydrulic pressure to the BH I have to set the rear valve control lever forward. setting it to the rear accomplishes nothing as far as I can see. I'll take some more pics trying for better contrast and post them.

You are probably good, then.
Mine was originally hooked up (incorrectly) with the BH hooked to the in and out of one of my remotes. If I recall correctly, I could power the BH with the remote lever in either position, but the controls were backward if I pulled the lever back.

Once I found out that it was routed incorrectly, I had the dealer send me the correct install kit and I installed it. The kit is a QD that replaces the breather, and a new breather to install in the place of another bolt. The BH hydros are now routed with the in line coming from the out line of the remote and the return line of the BH going into the new QD where the breather used to be.

Now, if I flip the remote lever forward, the BH operates properly, but if I pull it rearward the hydros deadhead and the BH, of course, doesn't operate.

I think the risk of deadheading is why so many dealers don't install the kit that comes with the BH. The hard lines on the BH do feel noticeably cooler after being routed properly, but you have to pay attention to what you're doing and avoid accidentally flipping the detented lever the wrong direction. You'll know the hydros are deadheading as soon as you hear it. It is just a matter of paying attention to what you're doing when you're operating your tractor - something you should be doing anyway.

 

[ritcheyvs]

...

I think the risk of deadheading is why so many dealers don't install the kit that comes with the BH. The hard lines on the BH do feel noticeably cooler after being routed properly, but you have to pay attention to what you're doing and avoid accidentally flipping the detented lever the wrong direction. You'll know the hydros are deadheading as soon as you hear it. It is just a matter of paying attention to what you're doing when you're operating your tractor - something you should be doing anyway.

But this is true of every tractor (with detented remotes) with or without a backhoe.

 

[Coyote machine]

If you have one rear remote set then either pushing or pulling the single lever will allow flow through the remote valve to your hoe or other attachment, depending on which way the dealer plumbed the circuit.
Its odd that moving the remote lever in the opposite direction does not make the pump deadhead, but knowing how the selling dealer messed up on other important setup issues nothing would surprise me. The hydraulic hose routing ought to provide adequate room for the 3PH arms to move up/down without contacting the hoses, otherwise constant chaffing will render a hole in the hose and consequent leak and need to repair/replace the hose.

Here is what I would do: make a list of every concern you have about your new Kioti tractor, including the drawbar and the pins that hold it in place, the SMV sign, the ROPS; it's under fender retaining brackets (drilled out by morons), and the backhoe remote kit install with properly routed hydro lines of correct length, and with correct fittings to avoid 3PH arm contact throughout their range of motion. And any other issues like wiring, etc. Give it to the dealer who will be doing the repairs and verify each and every point before taking delivery of the machine.
Get K.C. to send you your copies of the contracts they received from your selling dealer, and put those with your existing hand written sales slip in a safe place, under your pillow! When all is complete go out and enjoy your new tractor and post some pics of stuff you dug up, knocked down or similar.

 

[gunmonkeyintl]

But this is true of every tractor (with detented remotes) with or without a backhoe.

Agreed. And, in my opinion, there really isn't a valid excuse for not installing the BH kit correctly as designed by Kioti. I was just saying that I thought it may be why some dealers choose not to install it.

 

[k0ua]

Two observations. The ROPS is not just on backward, it is not right. The main tubing of the ROPS should be in line. Look at the videos.
I have never seen a set of rear remotes stuck over in the corner like that. The should come out "square" to the tractor and the hard lines should be mounted on a bracket that holds them rigid. If you look at the 2510 backhoe video on the Kioti website you will see that they are more centered in the tractor and rigidly mounted. The 2510 looks like a great tractor if it was properly assembled. This reminds me so much of the Australian threads we all have seen of the Chinese tractors delivered to customers so improperly assembled and set up. I guess it really doesn't matter how great a tractor it is, if the guy putting it together, doesn't have a clue. I have been very pleased with my Kioti, and my dealer.

 

[Buggs67]

Two observations. The ROPS is not just on backward, it is not right. The main tubing of the ROPS should be in line. Look at the videos.
I have never seen a set of rear remotes stuck over in the corner like that. The should come out "square" to the tractor and the hard lines should be mounted on a bracket that holds them rigid. If you look at the 2510 backhoe video on the Kioti website you will see that they are more centered in the tractor and rigidly mounted. The 2510 looks like a great tractor if it was properly assembled. This reminds me so much of the Australian threads we all have seen of the Chinese tractors delivered to customers so improperly assembled and set up. I guess it really doesn't matter how great a tractor it is, if the guy putting it together, doesn't have a clue. I have been very pleased with my Kioti, and my dealer.

Re: ROPS. It was backwards at top and the posts were on the wrong side. The wires for the lights were running across the fender, not through the fender and the center of the post. It was fixing this F-U that revealed stripped and missing bolts.

Re: Video showing Hydrulic hose routing; I couldn't find that video on the Kioti Website. I knew it didn't look right.

I'm making a list of problems and a check list. Still waiting to hear about pickup.

 

[ritcheyvs]

At the risk of making this long thread longer, I think folks need to cut Buggs more slack on his incomplete delivery inspection. A new owner cannot be an expert on how everything is supposed to look, especially a first-time tractor owner excited by the new toy. Furthermore, he had every right to expect the paid professionals, who work on these things every day, to do it right. Finally, to his credit, he did a good inspection in the daylight and spotted multiple (some hidden) serious errors in dealer prep. I was still discovering features on my machine weeks after I got it, fortunately, these were good things. It's easy for a long-time owner to spot things that aren't right, not so much when you really see it for the first time.

 

[k0ua]

Re: ROPS. It was backwards at top and the posts were on the wrong side. The wires for the lights were running across the fender, not through the fender and the center of the post. It was fixing this F-U that revealed stripped and missing bolts.

Re: Video showing Hydrulic hose routing; I couldn't find that video on the Kioti Website. I knew it didn't look right.

I'm making a list of problems and a check list. Still waiting to hear about pickup.

Go to the Kioti website, and look at the 2510, and on the left is a button for some videos.. look at the one labeled backhoe. It isn't much but you can see the hoses and Quick couplers, in it.. I couldn't see anything else that showed it very well. But I have never seen a Kioti or any other brand, that did not have the hard lines attached to the couplers without a bracket to stabilize them. It would almost seem that the guy that put the ROPS together never saw one before.