Hey, no problem. I didn't mean to get after you as well. You had a good point. After a decade of setting these businesses up, I'm getting close to understanding them. I usually relate this to the passion we have for tractors...we eat, sleep, and breathe tractors. I know....I'm not the "life of the party circuit".....probably boring to most. If you're going to buy a loaf of bread, buy it from a guy who loves to make bread, and wants to get up evey day at 3am to start the process. he has a passion. You'll get a much better product that way. Also, you usually get better pizza from a dedicated pizza parlor than a gas station, because the gas station has other things to distract it.
Being a tractor distributor (Like Mr. Hunt) is tough business, especially as you set up a new market. The parent company has no direct ties to you, and there may be questions on warranty payment and support. Also, if the tractor was designed for another market, it may have shortcomings in another market. Years ago, we thought we'd just send China some of our tractors designed for the U.S. Turns out they couldn't use them properly, or support them. It fell on it's knees. Then we figured out that each country needs (and will buy) a tractor that is designed for that country and it's unique needs. That's when I picked up and moved overseas, learned the language, lived with locals, and did my best to give them a tractor that THEY needed....not just one I had on the shelf. Customer Satisfaction is easy....1) Find out what they want, and 2) Give it to them. You can't go wrong. I'm passionate about my tractors. Sorry to bore you with all of this, and keep up the good questions. That is what makes this forum alive.