computer/internet stalls

   / computer/internet stalls #11  
OK - a few more things. I am writing this from a Win98 machine (600 MHz CPU, 384 MB RAM) running I.E.6.0 w/128 bit encryp. With 2 browser windows open my resources are 68%,68%, 84% from the resource meter. So, if anything, should be able to replicate a similar systme load. However, I am on an alleged 512K DSL connection (more like 380K on average), so things go faster when they happen.

You have mentioned that *all* of your connections, whether work or personal, seem to be slow. Try going to <A target="_blank" HREF=http://www.dslreports.com/>dslreports.com</A> and click on the "Our Tools" link to get to the utilities. Run the speed test at various times and see what it gives you for results. Record the results as this will give you a benchmark for system performance. Now go to a command window (START, RUN, type cmd in the window and you get a DOS window) and run a trace to our favorite website. At the DOS prompt, without the quotes, type "tracert www.tractorbynet.com" This will cause your provider's nameserver to look up the IP address corresponding to the URL and then give you a reading of the time it takes to reach each router or gateway from you place to TBN. There will be 3 readings for each node and you should see numbers anywhere from 1 to 130 (milliseconds) on average. Why do this? - So you can qualify if the problem is outisde of your control. Try this at several different times of day to get an average result. This will be a bit more detailed then what the dslreprots info will give you and may help to pinpoint an errant router. Try this with a bunch of different websites if you see a clog point (likes 200 mS reponse times).

<font color=red>[IMPORTANT - back up your system and do a full ERU (Emergency Rescue Disk) before you try any of this stuff below. Make sure you include System.dat and User.dat if you have the space to (like on a CD or Zip).]</font color=red>

It sounds like you have some issues with stuff running in the background. Doc Heb's recommendation for AdAware is right in the money. When I installed it, AdAware found about 200 items on my system and removal (with or without the backup option) was painless and trouble-free. Next, take a look at how many programs are in your system tray (lower right-hand corner, where the clock is) - if you have more then 10 you may want to see about not loading all of this stuff at once. In many cases you can right click on an item in the system tray and get a configuration menu. If you do a 3 finger solute (ALT, CTRL, DEL) briefly, you can see the task manager in Win98. If the scroll bar on the right hand side is less then 1/3 of the display you have a LOT of stuff running on the background. XP offers a nifty boot configuration manager (something Apple had for years) but Win98 is pretty lame on this point.

OK - that's all I have time for at the momoent but please report back and I'll check in in a few days. Please let me know if I am being too basic in my descriptions as I don't know your level of proficiency on the PC.
 
   / computer/internet stalls #12  
This sounds like just the problem I am having. I took the computer to the shop & he said
there were a whole bunch of programs running in the background. He got rid of them, I
brought the computer home & the problem was still there. (running slow, hesitating, errors,
need to shut down & reboot etc.) I took it back in & he reformatted it. Got it home & it
seemed to be working ok. Reinstalled all the programs etc. & then the kids
downloaded Kaaza & it is happening again. I went to the Adware site & after reading
about it I think that is what I need to install. But it seems a bit confusing (well, more
than a bit) Plus you said it affected your Norton anti-virus, & I have that too. Is it that
complicated to run this program or am I reading too much into it? The way I am, I'll
download Adware & then have more problems than I already have.
 
   / computer/internet stalls #13  
Another thing to look at is how your Norton Antivirus is set up. At work, they have ours set up to run a full disk scan every day at noon. Yes, it runs "in the background", but when NAV does a full disk scan it does a LOT of disk accessing and processing and slows everything else down to a crawl.
 
   / computer/internet stalls #14  
Robert,

Something I am not clear on after reading your note.. are you new to the Internet? I mean, what you are describing kind of sounds like "business as usual" on the net. /w3tcompact/icons/eyes.gif

Are you comparing your response time with someone else's that you know, or with anything other than how your machine runs when it *isn't* on the Internet?

I agree that you should get Ad-Aware, and if you don't have a good firewall look at the free ZoneAlarm (www.zonelabs.com) and, of course, a good anti-virus program (I like the free AVG 6).

Anyway, good luck!

Bob
 
   / computer/internet stalls #15  
p.s.

<font color=blue>I took it back in & he reformatted it. Got it home & it
seemed to be working ok. Reinstalled all the programs etc. & then the kids
downloaded Kaaza & it is happening again.</font color=blue>

Just getting rid of these trojan programs isn't enough.. you have to make sure you are protected from getting them again, like it sounds like you may have done. Your computer guy should have told you how to do this.. firewalls which check both inbound and outbound traffic, spyware detectors like Ad-Aware and/or "The Cleaner", and good anti-virus software.

If your problem cleared up after a fresh intstall of Windows, only to return when your kids went to a certain site or installed a certain piece of software, then it sure sounds to me like you simply got reinfected.

The problem is analogous to getting stung by a bee. You get it treated, the swelling goes down, and then you go back to where you were and get stung by another bee! /w3tcompact/icons/smile.gif

Hope this helps...

Bob
 
   / computer/internet stalls #16  
I have used AD-Ware with so so results. But I have run PestPatrol (soon after Ad-Ware) and gotten much better results, in fact picking up many many Spy Ware Apps that were missed by Ad-Ware. (www.pestpatrol.com) so now I use PestPatrol...
Leo
 
   / computer/internet stalls
  • Thread Starter
#17  
Bob,
I have not used other connections, besides the in-house big corporate lines when I used to work at a high tech company.

Is it realistic for the download to just "stall", and then continue a minute or two later? That is what happened right now when I went to reply to your post.

I can understand slow loads, but when it just halts for minutes at a time, I don't understand. It makes sense, that depending on system and provider loading at any given time things could be slow. But is it normal to just stall out for a bit?

I will ask Herb, a buddy, what he sees. He has the same PC, but a different ISP(PC was part of a bonus program at the company I used to work at; current employees there also get free ISP of the companies choice). That is a good point; maybe I have unrealistic expectations?
 
   / computer/internet stalls
  • Thread Starter
#18  
Hi Andy,
Here are some results from doing those checks. Most trace times average more than you mention. I only noted min/max.
12/16 0915
24/202 download/upload
145ms/360ms 15 traces to find TBN
12/16 0930
145ms/375ms 15 traces TBN
12/16 0930
175ms/385ms 18 traces ytmag.com
12/16 0945
change modem speed back to 34k
39/235 upload/download
160ms/325 15 traces TBN
12/16 1330
145ms/245ms 15 traces tbn note one odd 2500ms
37/216 download/upload
12/18 1820 hrs
159ms/430ms 15 traces tbn
37/189 download/upload

When do crtl/alt/del, the task manager shows about 1/2 the display area.

Thanks,
 
   / computer/internet stalls #19  
I just ran a tracert to TBN and got 15 hops with 32 to 173 mS per link. I'm not quite sure what you are quoting for the upload/download numbers. It will be interesting to see what your friend averages on his ISP. There does seem to be a bit of latency in your route but the numbers you show are not unheard of. BTW - just running a trace to ytmag and I get 22 hops with maximum delay of 240 mS at YTMag it'self. I miss the old board - just don't have much time to follow the adventures of the Super-C much anymore.

Just for grins, have you used the Windows Update function lately? It can be a bit tedious (what with the weekly bugs that MS fesses up to) but some of the patches actually have been known to fix things (usually).

Some good points made in today's messages. Kazaa is a known source of issues for many PC's - be carefull. I run Norton Anti-Virus Corporate at a few sites and it does indeed slow things down - but it can be set to limit how much of the CPU it uses. The newer version seems to take a little less overhead (just installing it this month).

One last thought - are there any conflicts or warnings in Device manager?
 
   / computer/internet stalls #20  
Somewhere there is a KaZaa "Lite" that does not install as many trojans. I don't have it personally, but I know that KaZaa is a seething hotbed of spyware and trojans. If your kids leave the computer on with KaZaa running, it allows other users to enter the KaZaa file structure to download files. It runs as an item on the system tray. If it is running, bandwidth will be spent sending them files from your computer. Watching my son's computer the other day was amazing. Within minutes of him opening KaZaa, there were half a dozen people downloading files from his computer. Hit the "traffic" button while in KaZaa to see what people are downloading.

I couldn't run my computers without Norton System Works. They have a "System Check" that will immediately and independently correct Windows errors. Whenever there are screen freezes or hangups I run this program to fix them.

I have a weekly maintenence program for my Windows 98SE\IE 6.0 computer.

1. Run Ad-Aware and remove all trojans and spyware. This program seems very simple to me, and although I backup everything before delete it, I've never had to restore anything. The definition file that came with Ad-aware 5.83 download was from 5/24/02. There is a newer definition file that can be downloaded and automatically installed with a date of 09/24/02.

2. Make sure Norton Antivirus is upgraded, and do a full system scan.

3. Erase all documents in the c:\windows\temp directory

4. Using IE 6.0 menu Tools/Internet options, erase all cookies and internet cache files

5. Reboot machine

6. Run Norton System check, let it fix any errors.

7. Reboot machine

8. Use Norton Registry Sweep and let it clear any files it wants to clear

9. Reboot machine.

10. Run Norton Optimization Wizard and optimize the Swap file and Registry.

11. Reboot machine

12. Using Norton Clean Sweep, use "fast cleanup" and clear any files it wants to erase.

13. Using Ctrl/Alt/Del, close all running applications except Explorer and Systray

14. Use Norton Speed Disk to defragment Hard drive.

15. Reboot machine

16. Make new Rescue Disks with Norton Rescue.

15. Back up my hard drive to my secondary hard drive.


I'm not holding this maintenance program to be anything else other than something that has worked well for me. I rarely get Windows "Blue Screens of Death" or other system hangups. I'll take any suggestions of a better way.
 

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