Jchonline
Elite Member
- Joined
- Feb 19, 2018
- Messages
- 2,843
- Location
- Red Feather Lakes, CO
- Tractor
- Kubota L6060, KX040-4, M7060, X1100C, M62(S)
You mentioned yourself to blame and I am glad you have that humble perspective on the issue.Here is my situations, I bought my tractor at a dealer 600 miles away from my residence. It was a good deal and it was what I was looking for so I went for it, it was second hand with low hours. Without going too much in details and in a rant here there was a few things that they did that was annoying and not totally honest but being this far and second hand its not like I expected services from them after the sale anyways. There is a closer Massey Ferguson dealer from my residence at 200 miles away so I figured I would not do business where I purchases the tractor but would establish a ''relationship'' to the closer dealer 200 miles away. I order all my filters in advance for my next regular maintenance from them and I also order a 3 point stabilizer bar, nothing major I know but No issues. Then I called them to purchases a third function kit, they take all my information but never hear back from them... Then when I was ready to do my maintenance and change my oil and filters I notice they gave me all the wrong filters not impress, called them and they told me they would take them back and reimburse me, then they asked me if I purchases my tractor there ? I said no ... at that point I knew what was going on... again they took my information and said they would call me back to process the new order for the right filters... The next day no news so I called them back, they said the guy in the parts is alone and they are prioritizing their client who purchases their equipment there first and I will get a call once they get to it and she assure me they would .... Fair enough I can understand that but also knew they never called me back for the third function kit so I move on and contact back the dealer 600 miles away where I purchases my tractor to re ordered my filters. I intended to tell the dealer 200 miles away how I felt and that they lost a future customer on a future sale once they call me but they never did...
Is this type of situation common when dealing with a dealer that you didn't purchases your equipment there ?
Would you buy anything at a dealer like this ? tractor or implements. Like if they are properly supporting their existing customer who purchases equipment there and not others because of staff shortage I can understand and respect that but be up front and say it, is this too much to ask ?
I also understand I put myself in this situation and I only have myself to blame. I guess I figured any dealer would be happy to take my business. There is other dealers in between these two but I my going to run in the same scenario over and over...
I will bring my filters back next time I go by, is it worth sharing my frustration with their business and giving them the chance to redeem themselves ?
When you dont buy local, you should not expect that local dealer to bend over to help you. That said, you also should not be given the wrong parts.
You are a remote user, so it is going to pay dividends if you take more ownership of the machine. By that I mean do your own parts research, figure out which parts you need, how to source them on the internet or locally (folks here can probably help). Don't rely on a dealer 200 miles away.
I bought local and my dealer is exceptional. I no doubt paid more than I might have if I shopped other states..but my dealer knows that. I can only remember one time they sold me a side mirror kit for my RTV (I gave them the part # to order mind you) and turns out it only worked for the non-cab version. They took it back and refunded me the difference even though it was really my fault. So those good dealers are out there.