customer services frustration

[kthompson]

Rockbadchild, been few years but NAPA stores used to be great on Massey parts. One reason I was given to buy Massey over Case by dealership that sold both. (I bought Case.) The filters most likely any real parts store can get. As to mechanic, best option has been given, there are local shops, independent mechanics who work on any type of equipment, tractors are no expectation. Ask around and you will find a dealership or a pure tractor garage as I use for most of my needs.

 

[nyone]

how do you make sure its the right filters ? every series have different filters and even within my series there is differences between one to a other .

Filter crossreference.com. or you could just go down to your local napa. The dealer isnt the only one who has this info. Hell they dont even make there own filters.

 

[5030]

yes that's done, I've changed the oil but had to re installed my old filters for now and will change them once they come in, still waiting from them to arrive by mail.

Reinstalling old filters is like taking a shower and putting on old dirty underwear. Whatever was in them is now being circulated in the clean fluid. On filters, I always purchase OEM (Kubota in my case) filters, not appreciably more than non OEM, maybe a couple pennies per.

Finally, I keep at least one complete set of filters (in my case 2 complete sets because both of my units take the same filters) on the shelf at all times. Called inventory.

 

[Rockbadchild]

Reinstalling old filters is like taking a shower and putting on old dirty underwear. Whatever was in them is now being circulated in the clean fluid. On filters, I always purchase OEM (Kubota in my case) filters, not appreciably more than non OEM, maybe a couple pennies per.

Finally, I keep at least one complete set of filters (in my case 2 complete sets because both of my units take the same filters) on the shelf at all times. Called inventory.

I understand that but I already flush my oil when I realized it was the wrong filters I had to move it I simply couldn't leave it there for two weeks...

That's good idea, just have to make sure I can get the right set first, no point having two set of the wrong filters lol.

 

[rScotty]

I understand that but I already flush my oil when I realized it was the wrong filters I had to move it I simply couldn't leave it there for two weeks...

That's good idea, just have to make sure I can get the right set first, no point having two set of the wrong filters lol.

I don't think there is a problem reinstalling the old filter. You don't gain anything and run a very slight risk of contamination... but it seems acceptable to me. Especially in the circumstances.
I wouldn't worrry about it at all.
I am surprised that you had any problem sourcing the right filter. I always buy OEM filters myself. Lots of good reasons to do that and no downside.

rScotty

 

[Rockbadchild]

I don't think there is a problem reinstalling the old filter. You don't gain anything and run a very slight risk of contamination... but it seems acceptable to me. Especially in the circumstances.
I wouldn't worrry about it at all.

rScotty

I completely agree and I am not worrying about it, its temporary and the oil flow is one way flow through the filters. What is stuck to the filters mostly stay there...

 

[TheMan419]

We have a local appliance shop that is the same way. They have a great service department and simply will NOT service anything they did not sell. We had trouble with our dryer. It came with the house, so we have no idea where it was bought from. So they did agree to come out and fix that. Once I found this to be their stance I looked around. We have an "independant" appliance repair guy now. He is a one man show and used to work for this local shop.

Their prices are significantly higher than the big box stores. Dishwasher we bought would have been $400 more from them. It was a $900 purchase at Lowes. So another 50% to buy from the locally owned guy. Sorry.

For filters, since you are doing the oil change yourself, Messicks would have you covered. They will be the OEM parts as well. Just order the next set now so you have in stock when you have to do the next oil change.

 

[Jstpssng]

I completely agree and I am not worrying about it, its temporary and the oil flow is one way flow through the filters. What is stuck to the filters mostly stay there...

What you did may not be optimal, but you did what you had to do. It seems like that's what they were designed for... Otherwise, why even have them.
Am I the only one who remembers when you changed your oil filter at every other service? Granted the oil is cleaner and better now, and we go a lot longer between oil changes. I also remember a relative who was halfway through an oil change and somehow didn't have enough to fill the crankcase. So he drove around town trying to find 2 quarts to finish the job, but couldn't find anything of the same brand he had already added.

 

[stumblinhorse]

What you did may not be optimal, but you did what you had to do. It seems like that's what they were designed for... Otherwise, why even have them.
Am I the only one who remembers when you changed your oil filter at every other service? Granted the oil is cleaner and better now, and we go a lot longer between oil changes. I also remember a relative who was halfway through an oil change and somehow didn't have enough to fill the crankcase. So he drove around town trying to find 2 quarts to finish the job, but couldn't find anything of the same brand he had already added.

Back when filters where toilet paper rolls?

 

[Jstpssng]

Back when filters where toilet paper rolls?

Is that why they worked so well?