Dealer Service Disappointment

[dadiehl]

My ford dealer walks around your vehicle and takes detailed pictures with an IPAD to cover them. It also saved me. A kid using a weed whacker trimming at the dealership stoned my truck and smashed a mirror. I paid my bill and went out to the service lot and noticed no passenger side mirror. I then walked around and found it stoned. They checked the pictures that were taken when I was checked in and sure enough it was not dropped off in that shape. All fixed for free. I guess if I ever take my tractor for service I will take pictures with an employee in the back ground.

 

[BX23S-1]

My ford dealer walks around your vehicle and takes detailed pictures with an IPAD to cover them. It also saved me. A kid using a weed whacker trimming at the dealership stoned my truck and smashed a mirror. I paid my bill and went out to the service lot and noticed no passenger side mirror. I then walked around and found it stoned. They checked the pictures that were taken when I was checked in and sure enough it was not dropped off in that shape. All fixed for free. I guess if I ever take my tractor for service I will take pictures with an employee in the back ground.

YUP! Never trust what can happen without you being there. Whenever i go to the dealer and have to leave anything, i walk with the service manager around the vehicle with my cell phone with the video running WITH THEM in the video.

 

[Industrial Toys]

Had a bunch of loonies and toonies go missing from my console after being at a GMC dealer. Lunch money for the mechanic maybe? I mean, who knows how much money they have in their console? Good little side line.

 

[fried1765]

Had a bunch of loonies and toonies go missing from my console after being at a GMC dealer. Lunch money for the mechanic maybe? I mean, who knows how much money they have in their console? Good little side line.

And...... currently, the loonies and toonies are rising some against the USD.
Sure hope that keeps on keeping on!

 

[TimP]

Those rubber covers on the ends of the levers do pull off.
Pull up firmly, and try to wiggle the cover a bit at the same time.
Might even try some liquid soap on a thin scrap of sheet metal, and drive it up under each side of the rubber lever cover.

Thanks for the info and the tip.

 

[TimP]

No, he was NOT in any position to tell you to go pound sand. There is small claims court. He has no choice but to replace it 100% at his expense (if you stand your ground.) It is ALWAYS good to see you stick with a dealer of 20-plus years and I'd bet they simply will make it right. I've seen dealers try to charge for transport costs/charges in similar situations & hopefully he will not do that. By now you must be on a conversational basis with him. Have you asked "How in **** did you do that and why did you give it back to me damaged?" VERY reasonable questions.

They have done the right thing.

I DID call them and said if they wanted to order the part, that I would install it.

They appreciated it, but insisted that they pick the tractor back up. Not to fix it right away, but to make sure they ordered the correct part and nothing else was needed.

They picked it up on Wednesday and bought it back to me on Thursday since it was going to be a while before the part comes in.

I may still end up installing it myself, but I think it will be fairly easy to do.

No.... I didn't ask the how they did it, the Service Rep was apologetic and took care of the problem.

But out of curiosity, I will ask them how it happened next time I talk to them.

 

[the old grind]

There's a caveat here for putting too much value on expected long-term quality of dealer service when choosing what to buy.

That said, there's also common sense saying that it's not over 'til it's over.

Patience is a virtue, and when seeking customer service it goes well with a cool head and a humble approach. Dealers want to serve happy customers over the grumps who are never satisfied. I would too.

Looking for this to turn out well for the OP. :thumbsup:

 

[BX23S-1]

There's a caveat here for putting too much value on expected long-term quality of dealer service when choosing what to buy.

That said, there's also common sense saying that it's not over 'til it's over.

Patience is a virtue, and when seeking customer service it goes well with a cool head and a humble approach. Dealers want to serve happy customers over the grumps who are never satisfied. I would too.

Looking for this to turn out well for the OP. :thumbsup:

Maybe those said "grumps who are never satisfied", use to be nice and polite, until they`ve been screwed over to often and turned them into "grumps".
Maybe people get tired of being lied to, being ripped off. SOME dealerships have idiots, that shouldnt even be allowed to work on a cardboard box.

If you dont have the time to do the job right the first time, when will you, HAVE the time, to do it right at all.


That said, the screw turns both ways.