DO NOT BUY TC40/45

LoneCowboy · Jul 25, 2007

The lack of attention and service to what was clearly a cascading failure is mind boggling. If I was Brian, after receipt of the new TC45 cab, I would not return to that dealer for any item under any circumstances

Trust me, as soon as this TC issue is over, they'll be wondering where I went.
ridiculous how poorly this has all been done and i've spent a LOT of money there over the past year.

Z-Michigan · Jul 25, 2007

MtnViewRanch said:
9 pages concerning "Important information for all new M series owners" seems that Kubota sent tractors out without dash warning lights working and bad loader hydraulics. ALL makes have their problems, none are exempt.

Chuckle... that was a major factor in why I didn't end up with an M5040. Not so much that it was a really big issue, but that Kubota didn't seem willing to acknowledge the issue or lift a finger to help out early purchasers who were PO'd. But I digress...

Bob_Young · Jul 26, 2007

Thanks for reminding me MtnView. I expect to look at some M5040s at the Empire Farm Show in a couple of weeks. Hafta review that thread and make sure everything's working on the show ponies.

For the record, I think NH, like Deere, makes very good tractors. It's just that their bread and butter is the Big Iron; where Kubota doesn't even compete. Consequently you'd expect Kubota to work harder to keep folks on the short side of 100HP happy; at least I would. As the M-series and L2800 threads point out, not everything's perfect with Orange.
Bob

DavesTractor · Jul 26, 2007

Interesting thread. This happens occasionally with any brand. Then once a customer gets truly dissatisfied, I am not sure there is any way to recover. Let's say they get the tractor working perfectly, then 2 weeks from now he is mowing and a twig mysteriously reaches up and pulls a wire loose up under the side panel. Then it doesn't start. I assure you the first thought in anyones mind would be to blame the tractor. Then two weeks later he accidentally gets some fouled fuel, "stupid tractor". So a little thing becomes a big thing due to the history of the machine. So the writing on the wall, so to speak, is that the machine needs to go away, regardless if they can fix it to perfection or not. The faith in the machine is gone, so why own it?

I don't see this thread so much as a NH quality issue, although there have certainly been a number of real issues, but I think more can be learned regarding how a dealer handles a customer when everything starts falling apart and a customer loses faith.

Haneyrm · Jul 26, 2007

schmism · Jul 26, 2007

so does anyone else think im crazy for thinking "glad i bought used"

i mean if you stick to 200-300 hrs its just enough for the machine to have been "broke in" all the ticks and widets that didnt get tightend right are fixed by the first guys headaches....

Im left with a machine thats had a bunch of the bugs worked out and is ready for daily use with little to no problems....

MikePA · Jul 26, 2007

Brian's experience is hardly typical of a new tractor.

You're happy with used, great. Lots of others are happy with new.

jinman · Jul 26, 2007

schmism said:
so does anyone else think im crazy for thinking "glad i bought used"

That's pretty funny when you think about it Steve. If nobody ever bought new tractors, your supply of used ones would sure be limited.

Haneyrm · Jul 26, 2007

Like many, I've bought both new and used. To be honest, I've had more problems with the used tractors than the new ones but the problems have all been minor. LC's problems are the obvious exception rather than the rule. His run of bad luck with NH is incredible. NH owes him something for his aggravation and the inability for their dealer respond satisfactorily. They should be begging him to remain a customer at this point and offering incentives along the lines of 50% off a replacement machine, free extended warranty, etc.

Mike

LoneCowboy · Jul 26, 2007

UPDATE
Got the new tractor last night, they ran it in about 6 hours (no fuel left in gas tank though

) and they said they had no problems.
took it out today on 2 big jobs and one smaller one. (with the TN so when the TC broke I wouldn't be totally hosed)

NOTHING BROKE
It's a new world record
3 jobs in a row with nothing on a TC45 breaking.
Personally, I'm excited, hopefully it will continue to work.

Just in case you think all my bad luck is gone, I ate a nail in the front tire, but that's reasonably cheap. (although it's a loaded tire, so I'll have to go to the tractor place, they must have switched the tires on the two TC's, cuz my old one was loaded, they normally aren't).
I might have actually come out in the positive this week.
woohoo.