Paystar
Elite Member
Well that sucks, but at least they gave you a new engine. And I agree with what you said.Ain't just on new cars. We bought a lifetime oil change from our local stealership (lifetime until ownership of stealership changes). They gave the vehicle back to her and 10 minutes later are calling me in a panic to have her bring the vehicle back. Seems they forgot to put the oil back in.
I'm truly surprised at how far she got before she panicked and pulled the vehicle off the road. Jokers showed up with oil, took her back to the stealership, and then let her go on her way. I got home that night and after listening to it run told her to take it back, it's toast. They wheedled and wined but finally caved in and put a replacement motor in (which took over a month to do). We did get a loaner in the meantime at their cost.
The problem is these places are set up for quick turnarounds. If the book says 2 hours for an alternator replacement and the tech gets it done in one hour he gets paid for two. If he breaks a bolt and it takes 4 hours to get the job done, he gets paid for 2. Do it fast and move on to the next, that's how mechanics make money. Speed vs quality.
I would have loved it if they'd discounted the value of our vehicle on a new one (we needed a new one) but sales and service are run like independent businesses and never the twain shall meet.
I never even got an apology from that VW dealer or VW corporate, so therefore even though I like some VW vehicles, I will never own another.
I even advertise for them now. I modified all the VW shirts they gave me. They now all say VW SUCKS. LOL