Here's my dump trailer I picked up today. It's 16', the tarp is supposed to be 20' but only extended 2' beyond the tailgate. They pulled out a new 20' tarp and installed it in place of the one on it. Still only extended 2' beyond the tailgate. Got a tape measure out and the tarp measured 20' like it's supposed to - lot more sag in the fabric than I thought. They were all very nice and I did not feel rushed or pressured to just accept the trailer "as is". I was told to expect about 40 minutes when I came in to finish the hookup and paperwork, it took close to 2 hours. I asked lots of questions and had them show me things and I wanted to do all the operations myself so I would know what it took to do it. They treated me as though I was the only customer they had at the time (I wasn't and there were others waiting to talk to the saleslady.) I'm not easily impressed, but I'm very pleased with the way I was treated there for the whole process.