Everything Attachments

[compact]

Grapple arrived at the end of week 9, but not with the mount I ordered so I refused it. Thinking it may make sense to simply go buy a grapple locally at this point. The good news is someone should get a wicked 54 single skid steer mount a bit early.

 

[Doofy]

Grapple arrived at the end of week 9, but not with the mount I ordered so I refused it. Thinking it may make sense to simply go buy a grapple locally at this point. The good news is someone should get a wicked 54 single skid steer mount a bit early.

I would not be happy. Bad enough it took 9 weeks. Not a patient man.

 

[goeduck]

Does everythingattachments offer discounts to TBN members?

They used to but Travis will have to answer that.

 

[Doofy]

I would not be happy. Bad enough it took 9 weeks. Not a patient man.

I don't think I could have refused it after waiting that long. I'm sure EA would have made it right very quickly. They have chosen a poor time to be moving in to a new building and not sure why they have not added shifts or more employees to relieve the backlog and long wait times. What I do know, is the long wait will be worth it for a quality, well designed, USA-made grapple.

 

[joshlincoln]

would have done the same that is a bit extreme to wait that long, at least should be discounted or kept updated as to how far they are TRUTHFULLY behind. I was in the market for one but now i'm not so sure i want to bother.

 

[EverythingAttachments]

Grapple arrived at the end of week 9, but not with the mount I ordered so I refused it. Thinking it may make sense to simply go buy a grapple locally at this point. The good news is someone should get a wicked 54 single skid steer mount a bit early.

Yes, we made a mistake and it's unfortunate, just as the extended lead time is.
I was sent a pic of the incorrect one at 6:36pm yesterday and answered at 6:24am this morning.
We have a 60" I can get out the door today(6 inches wider than the one ordered) for the same price.
I'll even offer an accelerated delivery and get it there by Friday(as long as YRC follows through).
I can speed the 54 through production and ship it mid/late next week.

Unfortunate, but we try to make things easy if/when mistakes happen.
Travis

 

[EverythingAttachments]

would have done the same that is a bit extreme to wait that long, at least should be discounted or kept updated as to how far they are TRUTHFULLY behind. I was in the market for one but now i'm not so sure i want to bother.

We provide our best honest estimates and do provide updates as people call and email all day long.
We are a quick phone call away if anyone has questions about their order.
The truth is always what you get.
Travis

 

[Lamdscraper83]

I posted about my experience in receiving my EA implement in th grapple thread. I値l repeat it here.

The delivery date was pushed back repeatedly. I was pretty annoyed. However, I believe EA has been pretty transparent and honest on these boards about what exactly is happening with them right now. (My opinion might be different if I hadn稚 been a member here and known what was up.)

I致e experienced this many times in my own business. I do everything in my ability to keep up with demand for my services. Circumstances beyond my control can conspire though and put me far behind sometimes. When this happens Im honest and give my customers the most accurate information I can, and 95% of the time they understand and wait for me. The last 5% are not customers I need.

I would be a hypocrite if I were not to give EA the same latitude I致e been given many times in my business. They seem to be a good company that produces quality tools at fair prices.

There痴 a saying.

You can have two of the following, but not three.

Quick
Good price
Quality

 

[Doofy]

Yes, we made a mistake and it's unfortunate, just as the extended lead time is.
I was sent a pic of the incorrect one at 6:36pm yesterday and answered at 6:24am this morning.
We have a 60" I can get out the door today(6 inches wider than the one ordered) for the same price.
I'll even offer an accelerated delivery and get it there by Friday(as long as YRC follows through).
I can speed the 54 through production and ship it mid/late next week.

Unfortunate, but we try to make things easy if/when mistakes happen.
Travis

Hope that's not my "Wicked 60" you are offering up! I know the popularity of your grapples has exploded but really, why the enormous backlog and wait times? Why not run additional shifts until caught up?

 

[Xfaxman]

Grapple arrived at the end of week 9, but not with the mount I ordered so I refused it. Thinking it may make sense to simply go buy a grapple locally at this point. The good news is someone should get a wicked 54 single skid steer mount a bit early.

I don't think I could have refused it after waiting that long. I'm sure EA would have made it right very quickly. They have chosen a poor time to be moving in to a new building and not sure why they have not added shifts or more employees to relieve the backlog and long wait times. What I do know, is the long wait will be worth it for a quality, well designed, USA-made grapple.

Right, but to make it "right" with a John Deere mount, it would have to be shipped back to EA, where they would exchange it with the correct style. And they have offered to do that. :thumbsup: